A non-pushy, accurate service.
We booked our 5 days in Disneyland Paris over a year prior to going, the service was amazing then and was continually kept up through to the end of the holiday.
We were well informed of the processes and didn't feel like anything had been missed. Nothing was forced upon us nor was there any attempt to make us feel bad if we chose not to go with a suggestion.
Our only criticism was that when we originally booked, the Sequoia Lodge swimming pool was due to be closed through to July 2019. On arrival we found out that this had been extended to the end of August which would have been nice to know. We still managed a swim at the Newport Club Hotel but would have considered a hotel change to make life easier.
Svar fra MagicBreaks
Hi Tom,
Thank you for taking the time to share your feedback with us.
We are so glad to hear that you received a high level of customer service from our agents, something in which we strive to provide here at MagicBreaks. We are sorry however to hear of the inconvenience and disappointment caused with regards to the extended pool closure that was taking place at your hotel during your stay, and that you were not notified in advance.
Please don't hesitate to email christina@magicbreaks.co.uk with further details in relation to your feedback.
Have a wonderful rest of your day in the meantime.
Kindest regards,
Christina