My lovely friends had given me £350 gift card to buy towards a decent wetsuit. However these vouchers were in £50 x 7 for some system issues l couldn't use them all in one go and my Discount code wa... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I'm a huge fan of Zone 3 as they sponsor lots of sporting events down here in the south, particularly triathlons by Challenging Events. I purchased their Advance 2 wetsuit and after 3 years it... Vis mer
I had a sizing issue with the Agile women’s wetsuit (I have wide shoulders!). Despite being just outside the returns window and not having used it, Zone3 allowed me to return the wetsuit for a full re... Vis mer
My new Aspire wetsuit more than delivered in terms of specifications. Top priority was ease of getting it off. I could not believe how smoothly I could do this. Next priority warmth. It was like a... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
We create world-class products that embody our dedication to the swimming & triathlon community. Products that enhance performance, comfort and self confidence and enable you to to achieve your best and reach your goals. We share the same passion for swimming outdoors, whether your goal is to improve your health and well-being, or race at the highest levels and achieve new goals. We are inspired by that feeling of achievement and our mission is to be part of your journey and experience this together.
Kontaktopplysninger
1 Tannery House, Tannery Lane, GU23 7EF, Send, Storbritannia
- customerservice@zone3.com
- zone3.com
4,6
Enestående
569 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 69 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Wetsuit sizing advice
I contacted Adam about purchasing my first wetsuit, as I was sitting between sizes, he responded quickly to my request for help and recommended a SM size for me, and if it wasn’t right Zone3 were happy to accept a return & help me to get the correct fit of wetsuit. The suit arrived very quickly after placing the order. The sizing is perfect, the fabric feels really great next the skin, the quality feels really good. I am excited about going for a swim with my wetsuit. I would highly recommend this company for their products and customer service.
3. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra ZONE3
Hello,
Thank you so much for taking the time to share such a positive review — it truly means a lot to us.
We’re delighted to hear that Adam was able to assist you so promptly, and we’ll be sure to pass your kind words along to him.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Best wishes,
The ZONE3 Team
Good prompt response to rectify a…
Good prompt response to rectify a mistake I made with my order
2. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra ZONE3
Hello,
Thank you for your feedback! We're glad we could assist quickly and help resolve the issue with your order. If you need anything else, please don’t hesitate to reach out.
Best regards,
The ZONE3 Team
Zone3 came highly recommended by a…
Zone3 came highly recommended by a friend and I must admit I’ve not been disappointed.
Well designed equipment with excellent support. My fist Venture into open water swimming and looking forward to the adventure!
31. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra ZONE3
Hello,
Thank you so much for your kind words! We're thrilled to hear that your friend recommended us and that your first experience with ZONE3 has been a positive one. It’s fantastic to know our gear and support have helped you feel confident as you start your open water swimming journey.
Wishing you all the best in your new adventure — If you ever need anything, we’re always here to help.
Best regards,
The ZONE3 Team
Really great service
Really great service. I needed to a return an item (bought 2 sizes as wasn't sure of fit) and it was super easy to do the return. Product looks really great - can't wait to wear it!
28. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra ZONE3
Hello,
Thank you so much for the great review! We're thrilled to hear you had a positive experience with us.
If there's ever anything else you need, we're always here to help.
Best regards,
The ZONE3 Team
Great Products, Great Service
I have been a customer of Zone3 for several years, and the quality of their products has always been top class. Today, I spoke to Adam after requesting some support on some issues I am having with models and sizes - we had a great consultation and it was much appreciated.
30. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra ZONE3
Good afternoon, Shane,
Thank you for taking the time to share such a positive review—it truly means a lot to us.
We're delighted to hear that Adam was able to assist you so promptly. We'll be sure to pass along your kind words to him.
If there's anything else we can help with, please don't hesitate to get in touch.
Best wishes,
The ZONE3 Team
A company highly dedicated to sports.
A company highly dedicated to sports.
Great products and pro-customer approach. Huge thanks to the amazing customer support team.
28. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra ZONE3
Hi,
Thank you so much for the great review! We're really pleased to hear you had a positive experience with our customer service team — your kind words truly mean a lot, and we'll make sure to share them with the team.
If there's anything else you need, we're always here to help.
Best regards,
The ZONE3 Team
Return
Very smooth and speedy advice from Sam on returns and selection of correct product. Revised order all set up for me
28. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra ZONE3
Hi Caroline,
Thank you for your kind words.
We’re pleased to hear that Sam was able to assist you so promptly—it’s always great to know our team is making a positive impact.
If there’s anything else you need, please don’t hesitate to get in touch. We’re always here to help.
Best regards,
ZONE3
Sent an email for advice and Adam…
Sent an email for advice and Adam answered straight away with recommendations thank you.
29. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra ZONE3
Good afternoon,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Adam was able to assist you so promptly—your kind words will certainly be passed along to him, and we’re sure he’ll be thrilled to hear them.
If there’s anything else we can help with, please don’t hesitate to reach out.
Best regards,
The ZONE3 Team
Very good customer service
Very good customer service. Ordered a wetsuit and needed to send it back. Easy to do with no quibbles.
27. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra ZONE3
Hello, Katie
We appreciate your kind review!
It's great to hear our return process was straightforward and our customer service met your expectations.
We're always here to assist with anything you need.
Best wishes,
The ZONE3 Team
Zone3 customer service is A+++
Zone3 products are great - they're my go-to for everything open water swimming and more. I did have an issue with a product, however, and got in touch with customer service. My email was responded to incredibly quickly by Adam, and thanks to him (and his manager!) my item is going to be replaced ASAP. Such great customer service should be an example to other retailers.
22. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra ZONE3
Hi Emma,
Thank you for taking the time to share your experience — we’re so glad to hear that you’re enjoying our products and that Adam was able to support you so efficiently.
We take pride in delivering excellent customer service, and it’s great to know that we’ve lived up to your expectations.
Thanks again for your continued support!
Warm regards,
The ZONE3 Team
Goggles out of stock
The colour of goggles I ordered were out of stock, quickly contacted by Adam who offered a replacement colour and price matched. Excellent customer service on top of great quality products. Thanks
22. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra ZONE3
Good evening,
Thank you so much for taking the time to leave such a positive review.
We're really pleased to hear that Adam was able to resolve the issue for you, and we hope you're happy with your replacement.
If there's anything else we can help with, please don’t hesitate to get in touch.
Best wishes,
The ZONE3 Team
Excellent customer service
Excellent customer service! The item I ordered was out of stock but an alternative was immediately offered. Very pleased!
21. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra ZONE3
Hello,
Thank you for your kind review! We’re so pleased to hear that our team was able to offer a swift alternative and that you’re happy with the outcome.
If you need anything else, we’re always here to help.
Best wishes,
The ZONE3 Team
Issue quickly resolved hassle free
Had an issue with an order quickly resolved by Adam who upgraded my order at no extra cost and was even sent the order with next day delivery. Great products and excellent customer service.
21. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra ZONE3
Hello,
Thank you for taking the time to leave your review.
We’re sorry to hear there were issues with your order, but we’re very pleased that Adam was able to resolve things promptly for you. We’ll be sure to pass along your kind words—he’ll be delighted to hear them.
We hope you enjoy your order, and if you experience any further issues or need assistance, please don’t hesitate to get in touch. We’re always here to help.
Best wishes,
The ZONE3 Team
Fantastic customer service
Fantastic customer service. I was having difficulties with placing an order as it wouldn't allow shipment to Ireland for the on sale wetsuit I wanted. I contacted customer service who got in contact with their IT and changed their site settings. Very happy customer & a bargain wetsuit.
21. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra ZONE3
Dear Joseph,
Thank you for taking the time to leave such a positive review.
We are pleased to hear that our customer service team was able to resolve your matter promptly and to your satisfaction.
We hope you enjoy your wetsuit, and please do not hesitate to contact us should you require any further assistance.
Kind regards,
The ZONE3 Team
Really excellent customer service
Really excellent customer service, I had accidentally ordered the wrong thing, contacted them, they updated the order and adjusted the payment really efficiently. Definitely an online retailer I trust.
20. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra ZONE3
Good afternoon,
Thanks so much for your great feedback! We’re glad we could sort out your order quickly and make things right. We really appreciate your trust and look forward to having you shop with us again.
Best wishes,
ZONE3
Adam dealt with my enquiries promptly…
Adam dealt with my enquiries promptly and knowledgeably. I am a fan of Zone3’s products and my customer experience has been excellent.
15. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra ZONE3
Hi,
Thank you for your kind words.
We’re glad to hear that Adam was able to assist you on this occasion, and we’ll be sure to pass on your feedback.
If you need any further assistance, please don’t hesitate to get in touch.
Best wishes,
The ZONE3 Team
Excellent customer service
Customer service (Adam) was excellent - quick response to questions, followed up well and provided helpful information. So good to receive a "human" reply and have interaction from a professional and caring individual.
16. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra ZONE3
Hello!
Thank you so much for your fantastic feedback! We’re thrilled that Adam could provide such a caring and helpful experience. Connecting with our customers on a real, human level while delivering professional support is what we aim for, and it’s wonderful to hear we succeeded.
We really appreciate your kind words and can’t wait to assist you again in the future!
Warm regards,
The ZONE3 Team
Excellent customer service & fast response
Adam dealt with my matter promptly and professionally. The customer service at Zone3 is excellent and I have received all my orders in a timely fashion. Thanks again for your help!
16. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra ZONE3
Hello,
Thank you for the great review! We’re pleased Adam could help and that your orders arrived promptly. We really appreciate your support!
Kind regards,
ZONE3
exceptional service and high-performance triathlon gear
Zone3 has truly impressed me—not just with their top-tier triathlon products, but with their outstanding customer service. I had a recent query regarding a discount, and their team handled it quickly, professionally, and with genuine care. The wetsuit I purchased is superb in both fit and performance, and I’m looking forward to ordering more.
28. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra ZONE3
Good afternoon,
Thank you so much for taking the time to leave such a positive review.
We’re always striving to provide great products and service, so we’re thrilled to have met your expectations.
We hope you’re enjoying your wetsuit! Please don’t hesitate to get in touch if you need any further assistance.
Warm regards,
The ZONE3 Team
Great customer service and a great…
Great customer service and a great product!
15. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra ZONE3
Thank you for the great review!
We're so glad to hear you're happy with both the product and our customer service. Your support means a lot to us!
Best wishes,
ZONE3 Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.