Zadarma 

Mucho proceso en la integración para que luego no funcione...

They simply blocked the phone number to which my bank accounts were linked, without any warnings. I am very disappointed with this company. Although it used to be the best company in this field.

Zadarma.com is a complete scam. They collect your payment as soon as you sign up—before you can even access or use the service. After paying, you're immediately forced into a broken and frustrating verification process that leads nowhere.

I submitted my documents, including my business registration, but their system keeps looping me back to take a passport photo and a selfie again. There are no clear instructions, no confirmation, and absolutely no access to the service I paid for.

The pricing may seem attractive, but it's a catch—they're more focused on collecting your personal information than actually providing the service. It feels like they’re intentionally stalling while holding on to your money.

Their customer support is completely useless. I opened a support ticket, and all I received were copy-paste replies with no real help or resolution.

After reading more reviews online, it’s clear I’m not the only one. Many others are calling them out for fraud, data harvesting, and unethical practices.

This website and its practices must be reported to the FBI. I will also be making a video to share my experience and warn others not to fall into the same trap.

Avoid Zadarma.com at all costs. This is not a trustworthy company.

Company is a scam fishing for US passport data. Do not upload your US passports!!

Hoped to replace virtual Skype number. After 2 weeks of constantly messaging them and jumping through so many hoops, my number was ported. Verifying identity was unnecessarily difficult. Important for you to know that unlike, Skype, you can only receive SMS messages and cannot send them. They were up front about this though. I don't understand how Skype worked and Zadarma does not. Customer service is there, but there is no desire to truly help you... they delivered what they promised, but it wasn't easy... Wish there was another company or product that was simple and easy...can't find.

I used Skype prior Zadarma. I had to switch because Skype will no longer provide a foreign number. It was a little chalenging to get the transfer done. But I am so happy with the quality of Zadarma. It works way better than Skype used to do. And it's also even cheaper. So I am thrilled!

Despite what other people have said here, i really like the service i get from Zadarma, most issues are caused by user error. They enabled me to a UK mobile number delivered to my phone without using a SIM card slot, so i can put a local SIM in Spain in my phone. Support has always been good and fast.

Scammers, their numbers do not qualify for whatsapp and various other services. You will be stuck with no access and a bill to pay. Customer care is laughable and will not get you anywhere. Avoid at all costs, there are other better and transparent providers out there that help your business grow.

I wanted to buy a virtual number from them. The website mentioned the price is 2 USD per month, INCLUDING TAXES, and that voice calls will be connected immediately. In reality, I was charged an extra 20% VAT, and it takes 2 work days to go through a verification process. The information on their website is misleading and false. I sent screenshots to the service via chat, and they said they would check it.

The connection process is highly incomprehensible. Verification is impossible via the computer because they need super clear pictures for it. But I was unable to enter the app to use my good smartphone camera because they needed special login info that I didn't have. The customer service people answer fast, but they only send you useless links to the website instead of explaining how to register. It's like talking to a bot.

Eventually, after wasting half a day trying to understand how to register, talking to service, and waiting for a verification (that never came), I asked for a refund of what I had paid and decided to connect to another service provider. If you plan on registering with them better clear a full day of work for this horrible process and be prepared for surprises and extra charges.

Addition: The website was always opened in the same country and without a VPN. It also showed me the same information when I re-entered the website from a link sent by the service representative. Additionally, on the company homepage, it is written "5 minutes to set up any service," which is clearly false. I wish there was a way to add screenshots to reviews.

Zadarma is a scam. I'll explain why. One of their conditions is that "no unauthorized manipulations of the image is allowed". This is so they can on-sell the information to third parties. I had written "Zadarma" and "JUMIO" (their billing company) on the scan to circumvent this - nothing obscured at all - just a text overlay in empty spaces - and they refused my application. Secondly – they said “submit an ID or passport”. I sent a very clear double-sided scan of my driver’s license. They then said; “No – we need your passport”. Instead of just asking for the passport up front, they are milking every ID out of you, one at a time. Did I mention they are based in Bulgaria? Scam, scam, scam. Submitted the exact same scan to another company. No problem.

EDIT: 1. "ID depends on verification needs". Fine, so tell us upfront. It is a common complaint against ZADARMA that they keep moving the goalposts. Create a page that tells which customers what ZADARMA will and won't accept.
What I didn't say above is that I also had to send a 'selfie' of both ID and my face. It is very hard to fake a hard license and my actual face, but that wasn't enough apparently.

2. "won't accept additional markings or text overlays". A criminal is going to alter a photo, change a date, add a number in a scan. Or just simply find one on the web. There are millions on there.
You know what would drastically cut identity theft? If you handwrote "ZADARMA" or whatever in a blank space. Hello? Can you not tell the difference between obvious handwriting and an altered or obscured detail on the ID? Calilio and Call.com could. A scam factory is the only explanation fitting the evidence.

The verification of documents took 2 days to process, just to fail because of "bad image quality". So I have to wait again now. Most other sites finish verification in a few seconds to minutes.

Also I already paid for the service before the verification, and the time period has already started, so I am paying for a service I cant use.

The customer support was far beyond useless and could not assist me in any way.

Vorsicht! Beim Kauf eines Zadarma-Paketes kommt ein furchtbarer bürokratischer Akt auf jeden Kunden zu. Erst ziehen Sie fast 100 Euro ein, dann wollen sie eine unendliche Anzahl von Unterlagen - damit man den Service überhaupt nutzen kann. Ich habe gerade an den Support geschrieben und fordere mein Geld zurück. Bin gespannt wie die Story weitergeht....

Cela fait 1 mois que j’ai réglé pour 3 mois et toujours pas de numéro validé. On ne dit d’envoyer le passport, ce que j’ai fait mais non accepté car il fallait prendre une photo comme indiqué au lien. Mais le lien envoyé est invalide,
Envoie de message mais aucune réponse donc arnaque de 30 usd.
Si on compte de milliers de personnes arnaquées cela fait une grosse somme.

J’ai eu une expérience exécrable avec Zadarma. Mon compte a été restreint sans explication claire. J’ai ouvert un ticket le 06/03/2025 pour demander une assistance technique, et ils n’ont répondu que le 11/03/2025, soit 5 jours plus tard, juste pour me dire que j’avais "enfreint les conditions d’utilisation" sans aucune précision ni solution.

J’ai ensuite demandé quelles étaient mes options pour régulariser la situation ou obtenir un remboursement, et à ce jour (13/03/2025), toujours aucune réponse. C’est tout simplement inacceptable.

Si vous cherchez un service fiable avec un support réactif, évitez Zadarma. Leur service client est lent, incompétent et ne semble avoir aucun respect pour ses utilisateurs.

Ich habe mich gestern angemeldet. In der Preisliste stand, eine virtuelle Nr. kostet
$2,—Anmeldung und $3,— Nutzungsgebühr pro Monat. Ich habe $6,— aufgeladen, dann kostete die Nutzungsgebühr plötzlich $6,— pro Monat und mein Guthaben war in Folge dessen zu wenig. Bei einer weiteren Aufladung wurde mir mitgeteilt, dass man nur mehr als $5,— aufladen kann. Also habe ich nochmal $6,— aufgeladen. Mittlerweile bin ich bei $12,—. Umgehend wurden von meinem Konto $8,— einbehalten für die neue virtuelle Nummer. Für diese Nummer musste ich etliche sehr private Daten hochladen. Personalausweis und Rechnungen auf denen meine Adresse mit meinem Namen zu erkennen sind. Ich habe nahezu 2 Stunden benötigt, ehe alles eingerichtet, hochgeladen, die App installiert war und die Gesichtserkennung auch noch abgeschlossen war. Heute nach der eingehenden Prüfung, bekomme ich eine E-Mail, dass meine Daten geprüft, aber die eingereichten Rechnungen mit Anschrift nicht akzeptiert werden. Es müssten Telefonrechnungen, Wasser oder Stromrechnungen sein. Von meinen $ 12,— sind noch $1,34 übrig.
Das Fazit:
- ich habe noch keine virtuelle Nummer
- ich habe einen Anruf aus dem Ausland ins deutsche Festnetz geführt, dieser wurde alle 1,5 Minuten unterbrochen und ich musste neu anrufen. Das Telefonat hat 6 Minuten gedauert, ich habe 4x neu gewählt. Es hat quasi $3,15 gekostet.

Umgehend wurde ich aufgefordert mein Guthaben aufzuladen! Von meinen $ 12,— hatte ich bisher nichts.

Ob der Standard Tarif immer nach 1-2 Minuten während des Telefonats beendet wird, oder warum das Gespräch plötzlich einfach weg war, das habe ich nicht verstanden.

Es gibt eine Beschreibung auf den vielen Seiten zur Einstellung und zu den Tarifen, in der steht: „Wenn man öfter länger wie 1-2 Minuten telefoniert, wäre es besser man sollte den Spartarif nutzen.“ !!!!
Wenig Infos zum richtigen Tarif. Wenn ich wüsste, dass beim Spartarif das Telefonat nicht nach 2 Minuten abgestellt wird, dann würde ich diesen nehmen. Das wäre schön, wenn das jemand beantworten könnte.
Vielleicht wird es noch besser, bis jetzt bin ich enttäuscht. Ich wollte nur schnell einen günstigen Anruf aus dem Ausland aufs deutsche Festnetz führen, so einfach wie bislang bei Skype! Das hat nicht funktioniert! Ich habe viel Zeit und ziemlich viel Geld für bislang nur einen Anruf geopfert!

I bought an UK number (I paid a year) and I thought the prices would be accessible

but I made a mistake.

1. The uk number is not working and what I got was a Poland number. This is not what I bought

2. I did not receive the "free minutes" included in my plan

Do not waste your time and money!

I now use Zadarma regularly with no problems
PREVIOUS 2025
the service is great technically and the prices are good but customer service are horrible. I get the feeling they can solve problems but for some reason don't want to, they prefer insulting customers as if we are stupid.

terrible service, after wasting my time for 7 days working on verification they sent me a notice that my account Is canceled, when I asked why they responded "Unfortunately"

Ich kann mich meinen Vorrednern nur anschließen. Es dauert 3 Wochen, unzählige Dokumente. Niemand erreichbar. Das sind Betrüger. NICHT REGISTIEREN!

Ich kann Placetel, NFON, RingCentral, Skype, Aircall empfehlen.

Like many others have noted in their reviews this company will simply take your money and then block your account. I had mistakenly assumed that perhaps these other users had failed to provide the right ID. Nonetheless, despite completing the verification process including submitting a passport copy alongside a photo of me personally holding my passport. My account was automatically blocked 2 days later. Please note that not only will you lose money with this company but more importantly you may end up losing a great deal of time setting up systems to use your number only to have it blocked. I have of course attempted to contact support multiple times to resolve this, but again as others have pointed out the customer service is both rude and unhelpful. I do not often post reviews but felt compelled to do so in this case. I would strongly advise not using this company, you are basically giving them your identity and banking details for nothing in return. And, as a Bulgarian based company you have no recourse whatsoever.