X Rocker UK Anmeldelser 

Absolutely awful customer service from XRocker UK. I requested a return before delivery and spent months chasing them through multiple support tickets and countless phone calls. Tickets were repeatedly marked as “Solved” without any actual response or resolution.

The item was eventually collected by their courier, BJS, completely untouched and still boxed, and tracking confirms they received it back. Despite this, XRocker have still failed to issue my refund or properly respond.

I have now had to begin chargeback and legal action proceedings just to recover my money. Avoid if you expect even basic customer support.

I like the opal gamer rgb
The quality is superb

Fast delivery well packaged simple to follow instructions

You delivered the wrong size bed. I have messaged lots of times and still my grandson has no bed. Sloppy customer service.

Package sellotaped up as though it was a return and resale. One of the legs the powder coating had chipped off.

Very pleased with the small double! My 12yr old son loves the design (matching his X Rocker desk and chair) and reports the mattress is very comfy (noting foam not springs). It's low to the ground, but that's not a bad thing!
Delivery good - but note the mattress may come a few days after the bedframe.
It was very easy to install - clear instructions and everything included.
The 'build' looks excellent - solid metal internal frame.
Only scoring it 4 rather than 5 - because only time will tell if it survives a teenagers abuse! But from what I can see, it's 5 star product :-)

Ordered a bedroom furniture set for our son which came within good time, however it came damaged and we’ve now been waiting over two weeks. We keep getting it can take up to two working days response we can’t ring them and we’ve had no replies to the emails we’ve sent. Awful customer service

Have a faulty bed whose LED lights do not work at all as advertised. Contacted support a month ago and despite logging multiple tickets, and attempting to call their 'support' number (which is constantly out of service) I have heard nothing back. I have since logged on to their website to find that the majority of my tickets have just been closed! No notification, no contact, nothing.

If you buy these products, be prepared to get zero support should they fail. It' s a real gamble.

Game chair was easy to put together, made of good quality materials and very comfortable. Sound quality was great. Obviously not as good as professional speakers / subwoofer, but for a game chair, definitely does the job.

Faulty gaming chair bought for a present filled in online problem procedure advised to wait a week and not fill out another form still nothing been a month now.

No phone numbers to chat with a real person also gaming desk has since developed a wobble will not be purchasing anything again from you

Very good quality , the instructions are brilliant and easy to follow. We love this brand. Thank you

An absolute nightmare of a company bought 2 ergonomic chairs on one the tilt function has failed in less then 6 months.have been trying to get through to them for weeks did the online form someone called Sophie emailed to say send pics did that been weeks now no response! The reason I got the chairs was the tilt function was a must for my disabled teenager, what a waste of £150! To all the parents buying for their kids the products look good some are prices are brilliant but there is NO CUSTOMER SERVICES no way to get a refund or an exchange under the warranty when things go wrong!

I purchased the x rocker gaming chair, the product has been great. I lost a wire to charge the chair, the website was easy to use and communication with Sophie, Britney and Rachel was great.

Ordering very easy. Haven’t actually opened product yet to see quality, delivery service not consistent. Ring you saying 35mins away then turn up 4 hours later.

No communication at all, no reply to emails, no response from calls. Delivery a month after purchase and a charge back started with bank.
More communication from Delivery people than the company itself and even they changed the delivery time slot twice and said they would call 30 minutes before delivery which never happened so they left it outside.

You need a by courier as the one you use doesn’t have good options!!

Fantastic product, nice and simple to put together. The chair is nice and wide so bare this in mind if space is a premium.

Would be nice to have an extra headrest

My son is absolutely delighted with his chair and it was really easy to assemble. Really good quality and I had a question post purchase and the customer service I received was outstanding.

LED Desk & Chair purchased for my sons Birthday, he absolutely LOVED them. Looks fantastic when set up, easy to assemble, sturdy, great value for money. I ordered the desk very last minute and when the courier failed to deliver next day, they sorted it for me to collect another one at their warehouse and saved the day for my sons birthday.