Really disappointing experience. I wouldn’t recommend ordering from Xerjoff.com to the UK. I paid £138 for my perfume, only for DHL to hold my order until I paid an additional £42 in customs charges,... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I cannot be more pleased with Xerjoff. Got my Naxos 1981X Delivered today. The packaging was Amazing. Im thoroughly impressed with the presentation and care in packaging the fragrance as well as the... Vis mer
ABSOLUTELY 💯 % TOP SERVICE. TO ALL THE XERJOFF TEAM IN ITALY...thank you so much for sending out my order so quickly ( 3 days , from ITALY 🇮🇹 to UK 🇬🇧 ) ...Anyone who wants a XERJOFF fragrance... Vis mer
Düfte sind halt Geschmackssache mal gut ma schlecht, aber bei einen sehr teuren parfüm (400€) weil man keine probeflasche gefunden hat, bestellt man es wie bei jeden anderen und wenn man nur mal gesch... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Official account of Xerjoff. Discover the olfactory universe of the Italian Luxury Perfume maison, and let yourself be carried away from their beauty. Discover more on xerjoff.com
Kontaktopplysninger
Via Carlo Tenivelli 29, 10024, Moncalieri , Italia
- customer@xerjoff.com
- xerjoff.com
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 83 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Brand of Excellence
Marvellous fragrances. I am a fan of Lira, sillage and projection are amazing. The quality of the products are wonderful.
Excellent customer service, they took care of my enquiry providing thoughtful answers. Brand of Excellence. Thank you.
Holiysm= new world for me
I buy online xerjoff and all is perfect.Thank you!the last parfume is Holiysm and for me is perfect.Is a parfume from another world, aristocratic and mystic,and i think that Holiysm was created to make the strong relation with land, with history and with the poerfull energy of universe. Holiysm is a story, and i belive in this story! Thank you,Alice, for your advice! You open for me a new world! M.
Customer service 10/10
Customer service 10/10!
Had misordered a perfume and wrote an email to the customer service, within a few hours the issue had been solved and i got my new order confirmation! just astonishing
Beste Service
Mein bestelltes Parfüm war undicht .Aber dank des Kundendienstteams haben sie mir geholfen, das Produkt zurückzusenden und es zu tauschen. Ich freue mich auf meinen Duft und freue mich sehr über die schnelle Lösung des Problems. Vielen Dank an das Team für die höfliche und freundliche Art. Es ist wirklich sehr angenehm und wertvoll für den Kunden, zu wissen, dass sie nicht ohne Antworten auf Fragen zurückbleiben.
Assistenza clienti TOP
Fondamentalmente sono innamorata dei loro profumi, oltre a questo vorrei sottolineare la mia esperienza con l’assistenza clienti su Whatsapp, sono stati velocissimi a gestire sia il problema che la risposta ai messaggi, sono gentilissimi e molto disponibili.
Highly recommend
Website is easy to use. And staff ready to help if you hv any issues. Really recommend.
Zoll und Versandkosten
Ich habe mir einen 15 ml tourino 21 für 65 chf bestellt. Soweit alles gut, dann aber kamen 29 chf versandkosten obendrauf. Dies hatte ich akzeptiert und ihn in die schweiz liefern lassen. Ein tag danach als er angekommen ist kam eine zoll rechnung von 27 chf. Somit habe ich etwa 120 chf für 15 ml von dem tourino 21 bezahlt. Ich würde es nicht weiterempfehlen von der offiziellen Webseite zu Kaufen.

Svar fra Xerjoff
very good and nice customer service
very good and nice customer service, write back quickly and take time for you and your problems and do their best to help you and your problems
I ordered to Switzerland
I ordered to Switzerland, unfortunately there were a few problems but Xerjoff helped a lot. Unfortunately the products are somewhat flawed
Non è piu lo xerjoff di sempre
Uso xerjoff erba pura da almeno 3/4 anni. Purtroppo non è piu come quello dei primi tempi. Poco intenso e poco persistente. Sembra essere diventato un profumo commerciale come altri. Sono molto delusa ed amareggiata per aver buttato 170€

Svar fra Xerjoff
I would rate 5/5 in everything.I love…
I would rate 5/5 in everything.I love my perfume.
The Xerjoff customer support is excellent which is far better than others.
I could not thank you enough.
Great customer service
Super fast responses and they dealt with the problems great!
This review is based on quality of the…
This review is based on quality of the product and customers service, not the scents that are amazing.
I ordered a Tony Iommi from an internet retailer. When I got it it was brand new and unsealed. Nevertheless, the inside of the presentation box was badly damaged. Totally unacceptable for a 200+ euro fragrance. I mailed Xerjoff to see if they could help, since I just needed a replacement part for the box and since it was obviously a product error, not a shipping one.
Very unfortunately, Xerjoff was not the least interested in helping. Since I had not purchased directly from their webpage it was my own problem.
Their scents may be first class. But the way they treat their customers is not even tourist class. I will henceforth not buy from this brand, and I actually cancelled a planned order from their webpage.

Svar fra Xerjoff
The Customer Service is very kind and…
The Customer Service is very kind and very helpful. They react in an instant and give helpful informations. Thanks to the Service I could place my order right. Thanks a lot!
Omruilen parfum
Ontzettend goed en snel geholpen met het ruilen van mijn fles parfum!
Klantenservice is super vriendelijk en goed bereikbaar.
Kwaliteit parfum met kwalitatieve service.
a wonderful team
Super produits service client très…
Super produits service client très aimable et à l'écoute en plus d'être réactif.
Je recommande vivement!
4.5/5
Hi...
To thank you because I received My order and by Express... On the other hand for Al Khatt I had seen that the 'Oud was quite Animal like borderline Manure while not really it's rather borderline Musky so The Least I Can Say But the Most Is That We Still Feel the Quality and Success of the Almost Sexy Perfume... Thank You Again And I Will Say the Same Comment for Ceylan...
That's it ...
Nice brand!
Exclusive fragrances with high-quality ingredients! Is worth the price! In addition, great service (thanks, Marco, for the nice communication and your help with my case)!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.







