Xerjoff  Anmeldelser 

Really disappointing experience. I wouldn’t recommend ordering from Xerjoff.com to the UK. I paid £138 for my perfume, only for DHL to hold my order until I paid an additional £42 in customs charges, which I hadn’t noticed being clearly disclosed at checkout. I wanted to return the order, only to discover that their policy states the parcel may be destroyed at customs if you refuse to pay. Customers should be made aware of these costs upfront. I wouldn’t bother ordering.

Sehr schlechter Kundenservice! Ich habe für viel Geld ein Discovery Set bestellt, insbesondere wegen eines bestimmten Dufts. Beim auspacken musste ich dann feststellen, dass der Zerstäuber dieses einen Dufts defekt war. Ich habe reklamiert. Das Set habe ich nur wegen dieses einen Dufts gekauft. Man hat mir dann trotzdem meines Widerspruchs 6,25 € erstattet und sich konsequent geweigert das gesamte Set zu tauschen oder den einen Duft nachzuliefern. Die unten stehende Antwort ist Quatsch und so nicht korrekt. Gegen eine Rücknahme des gesamten Sets hätte nichts gesprochen. Die Umweltgründe sind in meinen Augen vorgeschoben. Ich würde dort nicht noch einmal etwas bestellen. Habe jetzt einen PayPal Fall eröffnet. Mal abwarten

Dear Xerjoff Management Team,

I wanted to take a moment to share my sincere appreciation for the extraordinary level of care I have received from Alessandro.

My journey with Xerjoff began with an appreciation for the fragrances themselves, but experiences like this have made my connection to the brand extend far beyond the perfumes.

Indochine is a fragrance that became particularly meaningful to me. After discovering that it was no longer readily available, I reached out knowing that finding another bottle would be extremely difficult. I certainly did not expect what followed.

Alessandro took my request seriously and went above and beyond to help. He and the Xerjoff team managed to locate a 50 ml bottle from a 2022 batch and gave me the opportunity to purchase it directly from Xerjoff. For someone who had accepted that I might never be able to own a full bottle of Indochine, receiving that message was genuinely special.

That bottle will not simply be another fragrance in my collection. I will cherish it, preserve it, and most importantly, enjoy it knowing the story behind how it reached me.

I especially wanted to bring Alessandro’s efforts to the attention of management because exceptional customer service deserves to be recognized. At no point did I feel like just another customer or transaction. His communication, attention, willingness to help, and genuine effort made me feel that my appreciation for the house was reciprocated by the people representing it.

I have become not only a lover and collector of Xerjoff fragrances, but also a genuine advocate for the brand. When I speak about Xerjoff with friends, colleagues, and other fragrance enthusiasts, I now find myself talking not only about the quality and artistry of the fragrances, but also about the remarkable level of attention Xerjoff gives its customers.

There are many luxury brands capable of creating beautiful products. What distinguishes a truly exceptional luxury house is the experience and human connection that surrounds those products. Alessandro represented Xerjoff beautifully in that regard.

Please share my gratitude with him, and I sincerely hope his efforts and the impression he has made are recognized by his leadership. He has earned a customer who will continue exploring, purchasing, recommending, and speaking highly of Xerjoff for years to come.

Alessandro, if you are copied on or receive this message personally: thank you. You helped me acquire something I genuinely thought I had lost the opportunity to own, and I will remember the kindness and effort behind it every time I wear Indochine.

With my deepest appreciation,

Enrique M

I purchased a Xerjoff Mefisto 30 ml directly from the official Xerjoff website on 7 April 2026 (Order XJ-24020).

The bottle developed a physical problem: the blue material on the surface has been coming off progressively, leaving blue residue on my hands and on my belongings. I have original photographs and video documenting the condition of the actual bottle, including photographs from July, August and September 2026 showing that the problem has worsened over time.

I contacted Xerjoff Customer Service and provided photographic evidence. During the correspondence, I was told that my photographs were AI-generated and Xerjoff accused me of “attempted fraud”, stating that the matter would be escalated to their legal team.

I acknowledge that I initially made a mistake by submitting one image that had been modified using AI to make the liquid level more visible. I subsequently explained this to Xerjoff and provided the original, unedited photographs of the actual bottle. I am not trying to hide this mistake.

What I find particularly disappointing is that the physical bottle is still in my possession and I repeatedly offered to return it, together with the packaging and documentation, so that Xerjoff could inspect it themselves. Instead, I received no return instructions and no further contact from their alleged legal team after 20 August 2026.

I purchased this product directly from Xerjoff in good faith. I expected the company to investigate the physical product before making such a serious accusation against a customer.

I have now contacted the European Consumer Centre in Portugal regarding this cross-border consumer dispute.

This review reflects my personal experience with the product and Xerjoff’s customer service.

Everything about the site and customer service is great, except you can't order more than 8 samples at a time, so if you want a load of samples you're gonna spend hundreds of euros on shipment (€14 every time)

Kundensupport war sehr hilfsbereit und nett, haben für mich sogar eine Abholung für die Retoure gebucht dar ich es nicht geschafft hab. Eine Sache machte für mich keinen sinn. Ich habe zu meiner Alexandria 2 Bestellung ein gratis sample kit geschenkt bekommen, eins der Düfte war dortdrin ebenfals Alexandria 2. Ich habe also bevor ich das Parfum aus der Richtigen Flasche teste erstmal den Tester getestet und mich daraufhin dazu entschieden das Parfum zurückzuschicken. Nun da ich den Tester benutzt habe ist es ja klar das ich es auch bezahlen muss. Aber eigentlich ist das so das wenn man ein Sample kit bestellt einen Rabatt code im Wert des Sample kits bekommt. Das habe ich nun nicht bekommen und macht für mich wenig Sinn, ich habe ja das Sample kit nun bezahlt und dadurch ist es eigentlich das selbe als wenn ich nur das Sample kit bestellt hätte.

Warning. Never buy from their official website online.
I bought a £190 perfume then suddenly charged £97 by customs for their VAT and customs fee.
Then their customer service just tells you that it’s in their fine print, without a care at all.
Please, don’t make the mistake I made where I ended up paying much more on their official website.
It’s appalling customer service considering they are a well known fragrance house.

The website presented the purchase price as the total, only for me to later be hit with additional VAT, customs and tax charges that were not clearly communicated at checkout.

When I raised this with customer service, instead of acknowledging the issue or trying to resolve it, I was met with an incredibly dismissive, defensive and arrogant attitude. The conversation was essentially shut down rather than treated as a legitimate customer concern.

For a brand positioning itself as a luxury house, this level of customer service is frankly embarrassing. I’ve since looked through other reviews and found multiple customers describing very similar experiences.

I will never order from Xerjoff again. Very disappointing.

I had some trouble in creating an account on the Xerjoff website and the Xerjoff team responded quickly and help me dealt with the problem instantly! Great customer service!!🌟🌟🌟

Would not recommend Xerjoff.
Ordered the Timeless Set from their UK site, in pounds, to a UK address. £50 in import VAT and courier fees landed on top of the £185 — and I was told in writing that returns from the UK are not accepted at all. No cancellation, no return, no recourse.
I stayed polite throughout. I explained I’d picked the official house over cheaper resellers because I wanted my first Xerjoff to come from them, and asked if any gesture was possible. I was told to read policies more carefully and to subscribe to the newsletter.
I’ve bought from Amouage and other houses and never encountered anything like it. A brand charging these prices should treat customers better than this. Look elsewhere.

Die meisten Düfte sind ja wirklich so süßlich wie die vom Supermarkt. Nun hat man aufgrund der Beschreibung gedacht aus Spaß dort proben zu bestellen. So teuer (für 2 ml in Worten ZWEI Mili ca 10 Euro), aber man denkt ok. Als die Ware ankommt gehen drei der 8 Proben nicht, also man sprüht und sprüht und es passiert nichts. Die Gläschen haben wohl alle zusammen keine 10 Cent gekostet. Bei den Preisen hätte man zumindest nicht so dermaßen Schrott verwenden können, wenn man von sich überzeugt ist. Nun gut. „Service“ angeschrieben. Ich soll ein Filmchen drehen so als „Beweis“. Nun gut, man weißt ja nicht in welchen Kreisen die Xerjoffs so bewegen, dass man sich gegenseitig so misstrauen muss. Film gemacht mit Mühe formatiert. „Service“ sagt och kann es nicht öffnen. Trotz Zeitmangel nochmal geschickt und man bedenke, dass nur die Gegenseite für den Zirkus bezahlt wird. Dann kommt eine Rückmeldung dass sie den Namen nicht erkennen kann. Scheint also so schlau zu sein nicht zu wissen, dass man auch auf „Pause“ drucken und den Namen sofort sehen kann. Irgendwann keine Lust mehr gehabt so ein Gestalt zu schreiben.Beim Versuch den sprühkopf abzunehmen ist die Flasche kaputt gegangen und den Finger verletzt. Nie wieder. Dior und Co und den Joff tschüss.

A Thank You to the Xerjoff Team — Excellence from Start to Finish

I would like to express my sincere gratitude to the entire Xerjoff team for the exceptional experience I had with my purchase.

I was particularly impressed by the speed of the shipment, as well as the efficiency and care demonstrated throughout the entire process. From the moment I placed my order, all the information provided on the website was clear, detailed, and easy to understand.

I would also like to highlight the personal assistance provided by the Xerjoff team, who carefully guided and supported me throughout the entire process — from the shipment, through the information and guidance regarding taxes and import procedures, all the way to the successful delivery of the perfume.

In addition to this outstanding service, the perfume arrived perfectly packaged and in excellent condition, once again confirming the quality and high standards of excellence that Xerjoff represents.

Congratulations to the entire team for your professionalism, attention to detail, and genuine commitment to your customers. This experience showed me that Xerjoff’s excellence goes far beyond the fragrance itself — it is present in every aspect of the customer service and throughout the entire purchasing experience.

Thank you very much to the entire Xerjoff team! It was truly an exceptional experience.

When they sell you perfume, everyone is happy. However, when you have a problem with the perfume, such as a leak in the packaging, stains on the inside of the box, and something that looks like it has burned through the inside of the box, no one takes responsibility. This company is like that. I told them all this, showed them pictures, and for them the most important thing was to show them a receipt, nothing else. After I did it, they told me that they couldn't tell if this was an original product because it wasn't sold by their representative🤯It's not important to them that I'm holding something in my hands that was made by them and isn't as it should be, it's important to them where it was bought from, or rather, it's important that they don't do anything, as if nothing had happened. But the prices aren't suitable for doing nothing, and looking at the ratings, you won't be able to handle just fragrances if everything else is sinking.

Servizio clienti Top
Xerjoff non ha bisogno di presentazioni: la qualità dei profumi del marchio è indiscussa. Vorrei fare un encomio al servizio clienti, nella persona di Alice. Ho avuto un problema con il corriere per via di un mio errore nel l’inserimento del Cap e mi ha seguito con una gentilezza e una comunicazione costante che raramente trovo anche in marchi di lusso. Grazie Alice e grazie Xerjoff

The best perfumes .... delivery... kind people fur comunication! ❤️

I am extremely disappointed with my experience ordering directly from Xerjoff.

I purchased a 100 ml bottle of Accento for $306 USD and paid an additional $34 for shipping. After my order was shipped, FedEx contacted me demanding another $77 in customs fees. At no point during my purchase was it made sufficiently clear that I would be responsible for paying such a significant additional amount.

When I reached out to customer service hoping they would help resolve the issue or at least offer some goodwill, I received a generic response stating that customs fees are mandatory and that the information was "clearly stated" on their website. There was no effort to understand my concern or provide any meaningful assistance.

For a luxury brand charging premium prices, I expected a much higher level of customer service and transparency. Unexpected import fees can leave customers feeling misled, especially after already paying substantial shipping costs. While customs charges may be outside the company's control, the way this situation was handled lacked empathy and a customer-first approach.

The fragrance may be excellent, but the buying experience was not. I would think twice before ordering directly from Xerjoff again.

Very poor experience with your customer service that is managed by WhatsApp. I was interested to try one of their fragrances and they sent me to a shop where they don’t stock it. Messaged them back after the very frustrating experience but never received an answer. They surely don’t need a new customer. Spoke to the perfume floor manager of F&M where I was sent to find a product that they never stock. He was also very disappointed by the brand. Waste of time

ABSOLUTELY 💯 % TOP SERVICE. TO ALL THE XERJOFF TEAM IN ITALY...thank you so much for sending out my order so quickly ( 3 days , from ITALY 🇮🇹 to UK 🇬🇧 ) ...Anyone who wants a XERJOFF fragrance go to their online service. You also get 4 samples to test out free. Again thank you for a wonderful shopping experience.