YOKKAO  Anmeldelser 

Got a pair of shinguards for christmas, their AI sizing assistant sucks so surprise they didn’t fit—took them out for a total of 45 seconds to try on twice and when I returned them the rep claimed they couldn’t accept it because there were several dog hairs on the shin guards and other signs of ‘visible use’ (they refused to elaborate on), tried very politely to insist I hadn’t used them, as I have others and don’t need to kick something to know it’s too big.

Eventually they came back and guilt tripped me saying how would another customer feel if they got my ‘used’ pair???

Meanwhile I’m out the 130 bucks plus another 30 for shipping and they won’t even issue a partial credit

(see evidence of further gaslighting below lol)

Terrible customer service
I bought some custom shorts beginning of November to have for Christmas and after 63
days someone’s else custom shorts arrived
That I send them back wasting my time and money, after finally after 73 days my shorts arrived. I asked which kind of compensation is the company willing to give me after all this inconvenience. They told me they will give me back the money for the short that I send back, I said that was an understatement and then after sending over 10 emails where they never acknowledge my compensation request. They offer me 15% discount for the next time that I buy
Absolutely insulting unacceptable and disrespectful
Won’t buy with them ever again and also absolutely nobody should

Returned item, sent by Royal Mail recorded delivery but claim item was never received. Would not offer a refund just a credit note.
Just do yourself a favour and avoid the pain of having to deal with this company.

Please avoid.

A finales de octubre de 2024 pedí unos shorts personalizados teniendo en cuenta que en su página web te indican que tardan aproximadamente 3 semanas en producirlo. Bien, hoy a 24 de enero de 2025 sigo sin tener los pantalones pero ellos sí que tienen mi dinero.

Dejando de lado el hecho de que tienes que estar encima de ellos para que te contesten los emails, cuando me puse en contacto por primera vez con ellos para ver que estaba sucediendo primero me dijeron que habían sido enviados en noviembre, y posteriormente acabaron diciéndome que no podían localizarlos porque el transportista posiblemente los habría perdido (no tengo ninguna prueba de que fuera el transportista quien los perdió), cosa que la empresa no asume la responsabilidad por lo que a mi no se me compensa de ninguna forma, simplemente me ofrecieron el volver a producir los pantalones, lo que yo acepté porque realmente los quiero para un campeonato. Me dijeron que para después de Navidades estarían y yo decidí esperar. Evidentemente me toca insistirles una y otra vez porque absolutamente nadie se pone en contacto conmigo. Les vuelvo a preguntar cual es la situación de mi pedido y me dicen que estarán para finales de enero o principios de febrero, es decir, vuelven a ampliar las fechas. Una vez más, nadie se esta poniendo en contacto conmigo para decirme si los pantalones han sido enviados o no y yo sigo esperando algo que no sé si va a llegar y ellos ni siquiera te adjuntan “pruebas” de que lo que te dicen o prometen sea cierto.

En resumen, llevo 3 meses esperando unos pantalones que no sé si van a llegar mientras que ellos llevan 3 meses con mi dinero. Siendo sincera y viendo que hay muchísimos reseñas con experiencias horribles empiezo a pensar que son unos estafadores siendo una marca tan grande y reconocida.

No recomiendo en absoluto comprar nada en esta marca, experiencia y atención horrible.

Compré unos pantalones hace más de dos meses y no han llegado, después de enviarles varios correos me dicen que fue devuelto y que lo tienen ellos (culpando al servicio de mensajería de ello), q si lo quiero que tengo que pasar casi 10 euros para volverlo a enviar. Me voy a arriesgar y los voy a pagar pero me huele a q me voy a quedar con 10 euros menos aún. Si queréis que modifique la reseña, esta vez que llegue mi pedido y devolverme los gastos de envío pagados de más:
ORDER #YOKKAO-EU30283

Student daughter generously bought a pair of Muay Thai boxing shirts for her brother for Xmas. Unfortunately they were too small but the return window had closed as it was only 14 days. Given that this was a present and at Xmas time it would not be unreasonable to extend the returns policy as a goodwill gesture the company were not willing to do so.
The shorts themselves are of good quality and we wanted to exchange them for a bigger size but the company were unrelenting.
I would not recommend this company because of this, especially at Xmas and especially when other companies offer a much better exchange.

UPDATE
Only after replying to the unrelenting email stating that I would leave a negative review, did the company state that if I sent photos of the item then they would review the situation:

‘ Once we receive the requested images, I will review them with our team and discuss if an exchange can still be accommodated, as it has been over a month since the order was delivered’

But this was still not a guarantee that an exchange would be approved. And even if it did and the next size didn’t fit either would a refund be forthcoming? In the end I wasn’t filled with confidence that the eventual outcome would be positive or worth the hassle, especially reading other reviews, so my son did indeed decide to take his chances reselling them instead.

I received a damaged item and was told that I would need to pay for the return of the item. Then I was told that I can’t have a full refund for the item that didn’t arrive in an acceptable condition.

After multiple emails back and fourth I requested to replace them and they said the colour was out of stock and refused to exchange them for an alternative colour in my size.

I am still without a resolution and the whole process has been unprofessional and I have wasted my own time.

Terrible experience!

Great gear worth the waiting

I should have seen that their Trustpilot reviews were so bad in the UK prior to purchasing, now I know why.
I received a damaged product and once I contacted customer service, they insisted that it was because of the courier and not a manufacturing fault, they refused my return request. The product came in extensive protective packaging so it is almost impossible the problem lies with the courier. The worst customer service, if you receive a damaged product, you can be certain they will not let you return it. They take weeks to reply to emails, yet you can be certain they will be quick to reply back to negative reviews so they can continue offering the same subpar customer experience.

La lían 2 veces con el envío teniendo que pagar yo el reenvio. Al liarla por tercera vez quieren que vuelva a pagar un reenvío y encima me dicen que no me devuelven el dinero. Un despropósito total.

Worst customer service of any company I’ve ever dealt with. Long story short, started an exchange for a larger size, I paid $15 to ship it back to them. Then they email me saying that the exchange was never approved (even though I started the exchange online and it was approved and Yokkao gave me a return slip) and they want me to pay a restock fee of 20% and then you have to pay to have the new shorts shipped back. So just to get a larger size I’m paying $42 in shipping and restock fees for a $69 pair of shorts. I told them if they communicated clearly I would’ve just gave the shirts to a friend and bought a new pair. EVERY ERROR in this whole process was made by Yokkao and If Yokkao cares to respond I have the whole email communication thread in which they clearly make no sense at all. They have such a petty and cheap customer service model that they lost a repeat customer over some petty 20% restock fee. 🥴

Products are good but customer service is the worst I have seen so far. I accidentally ordered the wrong shorts and mailed them the EXACT SAME day to ask them to cancel the order or switch the model of the shorts. Both was denied and with the explanation that it has already been shipped (which is wrong, last Yokkao order took 2 month to arrive). I then asked kindly to return the shorts since in Germany we have 14 days of return policy BY LAW, only to get the response that it’s not possible to return and I have to take legal action otherwise. I’m very sorry because the shorts are nice but customer service leads me to never order/buy from Yokkao again,

My daughter had £150 taken out her account by this company and has never ordered or even heard of them before!!! An absolute disgrace - her bank are investigating. She is trying to contact them every day but no response!!!! Awful!!!

veramente una pessima esperienza ordine arrivato ma con un prezzo doganale altissimo, l’assistenza incoerente prima dice di effettuare il reso e poi una volta fatto lo rifiuta, se vi piace questo marchio comprate da rivenditori o su amazon sicuramente risparmiate anche se costano di più

Spent £250.00 plus p@p and then when delivered they wanted another £81.04 delivery …..DHL delivery service … Yokkao said they wont accept the return. They want a further £81 to return it. Seriously buy elsewhere it works out to expensive for cheap tatty goods.

As the other comments says, Yokkao says that items are shipped from Europe, but after purchase and a small mistake from my part, I had to :
- Pay tax fees for receiving my first (wrong) item
- Pay fees to return items to Yokkao in Thailand
- Pay tax fees for returning the item
- Pay a new purchased item on their website
- Pay new tax fees for the purchased item
- Didn't get refunded on the first purchase - they added money to my Yokkao Wallet instead of refund me on my credit card

Very disapointed by Yokkao and their multiple hidden fees, also not helping the customer by :
1. Writing that items will be sent from EU, as we bought those on EU shop
- Informing him about the possible tax fees in front of order
- Not even paying fees for returning items + multiple taxes
- Not even refuding on the credit card used.

Bought from the UK store but the items shipped from Asian store so I was hit with a €128 import fee on a 240 order. Tried to cancel my order but they wouldn’t allow it. Very dissatisfied. They need to email a warning after purchasing about possible fees. Was hoping to get more gear but they’re way too over priced when adding on the fees. What’s the point of the uk store?

Do not buy from this company. I bought 3 pairs of shin guards and one size was too big. I sent them back to exchange them for the correct size and they never sent the shin guards back. I have emailed them an no response. They are ok quality and way overpriced.

Purtroppo non posso dare zero.
Maglia ricevuta con taglio sulla spalla,
Niente di grave può capitare.Yokkao mi richiede di rispedire la maglia A MIE SPESE. Richiedo il rimborso.
Dopo 19 mail a cui yokkao avrà risposto 3 volte in maniera inconcludente rinuncio al rimborso accettando un cambio che però non è MAI stato preso in considerazione.
Ho perso SOLDI (costo della maglia più prima spedizione) MAGLIA perché se la sono tenuta e 10 euro per la seconda spedizione. Servizio di post vendita inesistente.
Nulla di positivo nella mia esperienza

AGGIORNAMENTO:
Trovo doveroso aggiornare la mia transazione con Yokkao.
Sono stata finalmente contattata telefonicamente dal costumer dell'azienda. Lamentano una problematica di ricezione mail. Comunque il tutto alla fine si è concluso con un rimborso completo

Je suis extrêmement déçue par l'expérience que j'ai eue avec Yokkao. J'ai acheté une paire de gants de boxe sur leur site en avril 2024 pour plus de 150 euros, et après seulement quelques utilisations, un défaut de fabrication majeur est apparu : une partie du gant n'était pas cousue, ce qui a provoqué l'ouverture du gant. Un cordonnier a confirmé qu'il s'agissait d'un défaut de fabrication.

J'ai contacté leur service client en juin 2024, après avoir eu des difficultés à les joindre en mai en raison d'une maintenance de leur site européen. Une employée de Yokkao a reconnu le défaut et m'a assuré qu'un échange serait possible après validation par leur équipe technique. Malgré mes relances, je n'ai reçu aucune réponse concrète. Plus récemment, j'ai été informée de manière inadmissible qu'un échange n'était plus possible car leur politique de retour est limitée à 14 jours, ignorant totalement le fait qu'il s'agit d'un produit défectueux.

Ce manque de professionnalisme et de respect des droits des consommateurs est inacceptable, d'autant plus que je suis une cliente régulière de leur marque. Leur refus de remplacer un produit manifestement défectueux montre un mépris total pour leurs clients. Je déconseille fortement d'acheter chez Yokkao, surtout si vous recherchez un service après-vente compétent et respectueux de la garantie légale de conformité.