YOKKAO  Anmeldelser 

305
TrustScore 3.5 av 5

3,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

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Se hva andre synes

Vurdert til 1 av 5 stjerner

Recently purchased Yokkao hoodie which is poorly sized and much too big. Purchased size L but not accurate sizing on this product. Yokkao will not refund despite correspondence and images of produc... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I had made several mistakes like forgetting to add an item to an already-placed order and also changing one item (essential gloves) to another kind (black flame gloves). But Mae and Yokkao customer se... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

The customer service team is fantastic really helpful and respond very quickly! I placed an order incorrectly and they instantly resolved the problem and credited me with the remaining funds!

Selskapet har svart

Vurdert til 1 av 5 stjerner

I bought the only mouthguard they offer from them, which they said on the website is suitable for muay thai and all contact sports. Turns out, it is classified as performance 1 which is the worst out... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Produsent av sportsklær
  2. Butikk med sportsklær

Skrevet av virksomheten

Yokkao is a manufacturer apparel and equipment based in Thailand. From a complete range of products to international fight events and an unceasing drive in promoting the sport, YOKKAO’s 360-degree operations are unprecedented in the history of Muay Thai. Yokkao operates with warehouses in Asia, Europe and USA.


Kontaktopplysninger

3,5

Middels

TrustScore 3.5 av 5

305 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 52 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,5

Alle anmeldelser

(305)

69 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Sehr enttäuschend!

Leider muss ich meine neueste Bestellung bei Yokkao als äußerst enttäuschend bewerten. Weder die Größe der Handschuhe noch die Qualität entsprechen dem erwarteten Preis-Leistungsverhältnis. Der Support reagierte zudem nur zögerlich und empfahl mir, die Ware auf eigene Kosten zurückzusenden. Diese Vorgehensweise habe ich von einer Marke dieser Größe nicht erwartet. Ich kann Yokkao daher nicht empfehlen und werde in Zukunft dort keine Bestellungen mehr tätigen.

16. desember 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Ordine dell'ottobre ancora non arrivato.

Ordine dell'ottobre ancora non arrivato.

Aggiornamento. Arrivato oggi, 08/01/2024, con l'imballaggio in condizioni penosi, peccato non riesco a caricare foto. Il packaging è una semplice involucro-busta di plastica. Sconsiglio amaramente a tutti di acquistare, mi piaceva veramente questo brand, ma non ne sta all'altezza.

16. desember 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Last November 24th I placed my order…

Last November 24th I placed my order and I still don't know when it will arrive at my house. I understand that they may be overwhelmed by orders as Christmas approaches, but they also don't give an answer as to when they are going to ship the product. Very bad online shopping experience.

Finally I requested a refund of my money, which after a couple of evasion I got. I really thought this was a good brand but I was wrong. Throughout my life I have made a few international purchases and this has never happened to me.

15. desember 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Same issue as many others in here

Same issue as many other in here. Order were supposed to be send out at certain date, never received any tracking and ive been waiting now for 3 weeks.

Customer service is horrible, they will likely never reply to your email.

20. november 2023
Anmeldelse skrevet uten oppfordring
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Svar fra YOKKAO

Dear Tomas,

I hope this message finds you well. I wanted to personally reach out to address the concerns you shared in your recent review. Firstly, we sincerely apologize for any inconvenience you've experienced regarding your order placed on December 18 for a pre-order product with an expected delivery time of 3 weeks, as specified on the product page.

Upon thorough review, we acknowledge that your order was indeed refunded promptly, as per your request, before the initially expected delivery date. I understand the delay in processing your refund may have caused frustration, and for that, we genuinely apologize.

Regarding your comment about our customer service not responding to emails, we want to clarify that your case does not reflect our standard communication practices. We pride ourselves on providing prompt and attentive customer service, and we regret any perception to the contrary.

Your feedback is invaluable, and we are taking immediate steps to investigate the communication lapse you mentioned. We assure you that our customer service team is here to assist you promptly, and we are committed to addressing any remaining concerns to your satisfaction.

Please rest assured that we take your feedback seriously and are actively working to enhance our processes to prevent similar situations in the future. We appreciate your understanding during this time, and we want to assure you that we are committed to learning from this experience and improving our services to meet the expectations of our valued customers.

Thank you for bringing this matter to our attention, and we apologize for any inconvenience you've experienced.

Sincerely,
Nat
YOKKAO Customer Service

Vurdert til 1 av 5 stjerner

Bad experience

EDIT: Still no response nor update at all even though Trustpilot contacted me because Yokkao asked for order number and mail addres to not get my review deleted. They seem to have time commenting on the questionable 5 star reviews though...

As the two reviewers previous to mine, I got the information on the website that my order will be shipped on 4th of december. I ordered mid November. As no shipping notification came along, I reached out 3 times to then get the response that there are delays and my order which was determined to be a christmas present actually won´t arrive before christmas but in january, "It will be worth the wait", they said. I responded to discuss solutions but didn´t hear back from them.

I would suggest less marketing and more customer service as a long term strategie. Won´t buy again.

6. desember 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Love the Yokkao shorts!

I bought a pair of Yokkao shorts exceptional quality and comfort, providing a serious edge to your training or bouts. Crafted with precision, the materials ensure both durability.

1. desember 2023
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Svar fra YOKKAO

Dear Stephen,

We hope this message finds you well. We sincerely appreciate you taking the time to share your positive experience with our Yokkao shorts. Your satisfaction is our utmost priority, and we are thrilled to hear that you find them to be of exceptional quality and comfort.

At Yokkao, we take pride in crafting products with precision to ensure both durability and performance, and it's rewarding to know that our shorts have provided you with a serious edge in your training or bouts.

If you ever have more feedback or if there's anything else you'd like to share, please feel free to reach out. We value your input, and we're here to ensure your continued satisfaction with our products.

Thank you for choosing Yokkao. We look forward to serving you with the same level of excellence in the future.

Best regards,
YOKKAO Team

Vurdert til 5 av 5 stjerner

Quality boxing gloves

Yokkao gloves are straight fire, no cap! The quality is off the charts, giving you that mad support and cushioning for heavy hits.

9. desember 2023
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Svar fra YOKKAO

Dear Mark,

We hope this message finds you well. We wanted to express our sincere gratitude for your fantastic review of Yokkao gloves. Your positive feedback is truly motivating for our team.

We're thrilled to hear that you find our gloves to be of outstanding quality, providing excellent support and cushioning for those heavy hits. Your satisfaction is our top priority, and we are delighted that our gloves have met your expectations.

We also want to take this opportunity to share a bit more about our gloves. Each pair is meticulously handmade in Thailand by professional craftsmen, utilizing the highest quality of leather. This dedication to craftsmanship is deeply rooted in the rich tradition of Thai artistry, ensuring that every pair of Yokkao gloves is a testament to skill, passion, and precision.

If you ever have more insights to share or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing Yokkao, and we look forward to continuing to provide you with top-notch products crafted with care and expertise in Thailand.

Best regards,
YOKKAO Team

Vurdert til 1 av 5 stjerner

DO NOT BUY ,YOU WASTE MONEY

I placed an order from uk and the shipping with ups is 20 pound.
It says 3/4 days for shipping, 3/4 days to arrive.After 8 days item wasn't dispatched.I requested the cancellation of the order,customer service acknowledge the request and only replies that there are shipping issues and it takes a bit longer.I asked to cancel the order again.
After 13 days they dispatched the item.
I ordered a pair of ankle support that I own already in another colour.
There is a huge dimension difference.I forwarded pictures ,the item is very big compare to the one I have.They ignored my emails for days and then they informed me that I can return it.I asked for pre paid label because the item is faulty.They declined the request.
Don t buy ,there are plenty of decent brands ,don' t waste money for buy yokkao.Read other reviews ,it is not a single case

29. november 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Awful shipping

I would have given no stars if that was possible. Honestly, horrendous customer services. Just don't order from them. I ordered a pair of shin pads for Christmas for my son in early October with a shipping date of 6th of November. I was told last week my order was being expedited because of a delay and now they've told me they cannot ship the item until January.

8. desember 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

J ai commandé des gants depuis trois…

J ai commandé des gants depuis trois semaines. Ils étaient disponibles au moment de l achat sur le site. Depuis pas de nouvelle. Je n ai rien reçu et n ai aucune réponse à mes messages via le site.je crains une arnaque....

7. november 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I love Yokkao and i have bought many…

I love Yokkao and i have bought many different products. Yokkao has amazing gear and the quality is fantastic. Everything I have gotten from Yokkao has exceeded expectations. I will shop here again !

25. november 2023
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Svar fra YOKKAO

Dear Charlie,

Allow us to thank you for taking the time to share your experience in purchasing from us. We are very happy to know that you love our brand and have purchased plenty of our products,

We have always emphasized the quality of our products, from our boxing gloves to shin guards, to Muay Thai shorts, apparel, etc. Our team ensures that they are comfortable, and durable and that their performance will be top-notch.

Lastly, we are also thrilled to learn that we not only met your expectations but even exceeded them. We would also like to thank you for assuring us that you will shop from us again.

Best Regards,

YOKKAO

Vurdert til 5 av 5 stjerner

Exceptional Customer Service and Top-Quality Products

I initially faced availability challenges with Yokkao's popular and limited edition products. However, the customer service team surpassed my all expectations to secure the item I initially desired. Their dedication to customer satisfaction left me with an lasting impression. Yokkao not only provides top-quality products but has gained my loyalty through their exceptional customer service. Highly recommend!

23. november 2023
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Svar fra YOKKAO

Dear Juho,

First of all, we would like to thank you for taking the time to share your experience in shopping with us. We genuinely appreciate it and at the same time, we are also happy that you were satisfied with our customer service.

Our team is aware of the popularity and high demand of our limited edition products. We want to make sure that every customer who wants them does not have a difficult time making a purchase.

That is why we always ensure that our customers can get the item that they want. Every member of our staff is dedicated to customer satisfaction. At YOKKAO, we are not just known for being the world’s leading manufacturer of combat sports gear and equipment, but also for our excellent customer service.

Thank you so much and we hope you continue to shop with us in the future.

Best Regards,

YOKKAO

Vurdert til 1 av 5 stjerner

Never buying again from Yokkao again

Never buying again from Yokkao again. Placed an order in September that I haven't received 👎. Do yourselves a favor and order from other vendors that are more reliable instead.

Later Edit: Haven't received a full refund either and they have a hard time replying to e-mails.

15. september 2023
Vurdert til 1 av 5 stjerner

Terrible delivery / stock management

As soon as you order, the nightmare begins:
No news from the order, until you ask the "customer service" who tells you that your product has to travel from Thailand first (the product was displayed as "in stock" on the website...)

After multiple emails, product received after 45 days.

Too bad because the product are good, but I will never buy from them again.

18. november 2023
Vurdert til 5 av 5 stjerner

Best gear ever.

Yokkao makes the best fight gear hands down. I have never been this satisfied with my training equipment!! My only issue is that I wish they would make more gear for mma! I love YOKKAO

15. november 2023
Anmeldelse skrevet uten oppfordring
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Svar fra YOKKAO

Dear Aaron,

Thank you for taking the time to share your experience in shopping with us at YOKKAO. We are happy to know that you are satisfied with the product and you think that we make the best fight gear available.

At YOKKAO, we always make a point to manufacture the best combat sports gear in the world. One of our goals is to make sure that our customers are happy with the look and feel of our products and the performance meets their expectations.

As for making more gear for MMA, we want to assure you that we will be coming up with more MMA products in the future. So thank you very much and we hope you continue to shop with us in the future.

Best Regards,

YOKKAO

Vurdert til 1 av 5 stjerner

Terrible service

My whole experience has been completely ridiculous so I will just keep it short in notes, or this will be a whole book.
I bought Muay Thai shorts that was too big for me, after being reccomended that size by their live chat.
- Terrible delivery time, took 1 month and a half, received after writing to them on mail about an update on my order.
- Bad email response time
- Does NOT want you to refund, whole process was hell.
- Exchanged a total of 26 emails JUST TO REFUND.
- Paid the shipping fees for me, which was a plus, but then deducted that amount from the price of the shorts. So what was the point? I pointed this out to them and they apologized, asked for my PayPal, and sent me half the amount. I couldn't be bothered with them anymore after 26 emails and decided I will just leave it be and write this review of my experience instead.

5. november 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

There is no customer service…

One of the worst customer experiences i’ve ever had. They shipped me the incorrect item then dragged out every bit of the return process beyond belief. I’m not expecting Amazon-type of shipping speed but i do expect customer service to be available. They have a chatbot that doesn’t respond (how’s that a thing..?), customer service reps provide phone numbers that do not work and emails are responded to slowly and without helpful details. They received my returned item 10 days ago and i still do not have my (correct) gloves. Not only that, i was told that my replacement gloves were shipped 3 days ago (it took them 7 days to scan the return and package the correct gloves???) yet the tracking number i was given still is not showing up in the system so it hasn’t ACTUALLY been sent yet. It’s been over 3 weeks since i placed the original order. Based on my experience and many reviews you can find on this site it seems they have little/no interest in their customers once the money is theirs.

I shudder to think how long the process would take if i actually ask for a refund should the wrong gloves show up at my house again.

27. oktober 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great boxing gloves and no issues with delivery

I ordered in stock boxing gloves from YOKKAO Europe. I took about 8 business days to receive the product in EU area. Gloves are flawless and feel great. I have only used them a few hours but I don't see any reason why these should not hold up for very long time.

11. oktober 2023
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Svar fra YOKKAO

Dear Timo,

First of all, thank you for sharing your YOKKAO shopping experience. It makes us happy to know that you were very satisfied with the pair of gloves that you ordered. We are also glad that you found the gloves to be flawless, and feel great, and expect that they will hold up for a very long time.

Our team takes great pride in producing the leading combat sports gear in the world. We guarantee that they are comfortable and durable, whether they are going to be used for sparring or competing. Plus, we also put a lot of work into their design so they are always distinctive and stand out from the rest.

Lastly, we prioritize customer service as well. That is why we make sure that you get your orders as soon as possible so you can start enjoying them right away. Thank you and we hope you continue to shop with us in the future.

Best Regards,

YOKKAO Team


Vurdert til 1 av 5 stjerner

Where is my item? SHOCKING service & communication

I pre-ordered some shin guards on 10/08/23 which were supposed to be dispatched 24/08/23. The only info provided by the tracking link is that the order has been placed (dispatched). I contacted Yokkao 5 separate times over the course of 2 weeks to ask where my items are & have received ABSOLUTELY NO COMMUNICATION back about this. To make matters worse there isn't even a umber you can ring them on. I've paid a lot of money for this product & the level of service & communication has been beyond abysmal. I am incredibly disappointed & starting to become incredibly infuriated by this situation. GET IT SORTED!

10. august 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Begeistert von Yokkao.com - Hervorragende Muay Thai Ausrüstung!

Anfängliche Skepsis aufgrund einiger weniger positiver Bewertungen konnte meine Erfahrung mit Yokkao.com in keiner Weise widerlegen.

Ich bin absolut begeistert von den Produkten, die ich bestellt habe, und möchte meine positive Meinung teilen.

Die Qualität der Produkte hat mich von Anfang an überzeugt - sie sind einfach erstklassig! Die Boxhandschuhe, die ich gekauft habe, machten das Training zu einem wahren Vergnügen. Die Polsterung und der Schutz sind erstklassig, und das Design ist nicht nur ansprechend, sondern vermittelt auch ein großartiges Tragegefühl.
Die Handbandagen, die ich ebenfalls erworben habe, sind stabil und bieten einen hervorragenden Schutz. Genauso überzeugend sind die Knöchelschützer, die nicht nur großartig aussehen, sondern auch perfekt passen und sich großartig anfühlen.
Die Muay Thai Shorts sind ein weiteres Highlight meiner Bestellung. Das Design ist beeindruckend, und sie sitzen perfekt - ich bin wirklich zufrieden damit. Auch das T-Shirt, das ich ergattern konnte, beeindruckt mit Top-Verarbeitung und einem hervorragenden Sitz ohne störende Nähte.
Die Lieferzeit war ebenfalls angemessen, mit einer Dauer von 3-5 Tagen. Alle bestellten Größen waren korrekt, wobei ich den Ratschlag befolgt habe, eine Nummer größer zu bestellen. Diese Entscheidung erwies sich als klug - die gewählte Größe L passte perfekt, obwohl ich normalerweise M trage.
Ich freue mich schon darauf, bald wieder bei Yokkao.com zu bestellen und bin gespannt auf die kommende Kollektion! Die Erfahrung mit Yokkao hat mich überzeugt, und ich kann die Marke uneingeschränkt empfehlen. YOKKOA ist definitiv Spitzenklasse!

Initial skepticism due to a few less positive reviews did not in any way contradict my experience with Yokkao.com.

I am absolutely thrilled with the products I ordered and want to share my positive opinion.

The quality of the products convinced me from the start - they are simply top-notch! The boxing gloves I purchased made training a true pleasure. The padding and protection are excellent, and the design is not only appealing but also provides a great wearing experience.

The hand wraps I also acquired are sturdy and offer excellent protection. Equally convincing are the ankle protectors, which not only look great but also fit perfectly and feel fantastic.

The Muay Thai shorts are another highlight of my order. The design is impressive, and they fit perfectly - I am really satisfied with them. The t-shirt I was able to grab impresses with top-notch craftsmanship and an excellent fit without any irritating seams.

The delivery time was also reasonable, taking 3-5 days. All ordered sizes were correct, and I followed the advice to order one size up. This decision proved wise - the chosen size L fit perfectly, even though I usually wear an M.

I look forward to ordering from Yokkao.com again soon and am excited about the upcoming collection! My experience with Yokkao has convinced me, and I wholeheartedly recommend the brand. YOKKAO is definitely top-notch!

31. august 2023
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Svar fra YOKKAO

Dear Daniel,

We would like to say thank you for taking the time to share your experience in shopping with us. First of all, we are extremely pleased that you are thrilled with your purchases and that you were not deterred by some less-than-positive reviews that you read.

At YOKKAO, we always try to live up to the expectations of our customers since we are known as one of the top manufacturers of world-class combat sports gear. In addition to that, we also prioritize customer satisfaction and want our customers to always have a positive experience with us.

All our products are renowned for their top-notch quality and craftsmanship. Our products are also made from premium materials, which helps guarantee that they will last for many years. The gloves are well-padded and comfortable to use for training and competition. And the same is true for the quality, comfort, and durability of our Muay Thai shorts, hand wraps, and ankle protectors.

However, we don’t just put our focus on the overall quality of our products. We also place a lot of emphasis on their aesthetic side, which is why they sport a cutting-edge look. Our design team is constantly coming up with new looks that will appeal to our customers.

Thank you for the support and we hope you continue to shop with us in the future.

Best Regards,

YOKKAO Team

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