I recommend west yorkshire window they did very good job, they did all i wanted, guaranteed work done, easy to contact. I am happy with my home improvement
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Overall West Yorkshire windows have been very good. My single story extension (approx 7m x 3m) has now being complete for around 10 months and I’m delighted with the end result. Whilst there was s... Vis mer
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West Yorkshire Windows fitted us an orangery and we have been very satisfied with every aspect of service. The orangery itself is gorgeous everything we asked for. All the workmen who came to our hom... Vis mer
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From the moment my wife and I stepped into the West Yorkshire Windows showroom in Wakefield, right through to the follow-up correspondence after the fitting, we were treated superbly by every employee... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
West Yorkshire Windows is an established family business dedicated to providing traditional values such as excellent craftsmanship, value for money and outstanding customer service as well as incorporating the latest in product innovation and design. Whether it is windows, doors, a conservatory or solid roof extension product that you require, at West Yorkshire Windows we treat every customer as unique.
Kontaktopplysninger
Unit 8 Headway Business Park, Denby Dale Road, WF2 7AZ, Wakefield, Storbritannia
- 0800 026 4455
- sales@westyorkshirewindows.com
- www.westyorkshirewindows.co.uk
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Great new door and great total experience
We recently needed a new rear door and frame to replace a 40 year old wooden door that had seen better days, and WYW met all our requirements from quote to install.
Our initial email enquiry led to a phone call the next day and a home visit a few days later to provide a quote and show us samples. No pushy salesman, good price, great quality product, and a showroom visit confirmed our order.
Throughout the whole process we were kept informed, thanks to Keely whose help was greatly appreciated, and the install went ahead on the planned date, taking just an afternoon. All Fitters were very polite , professional, and tidy, clearing all rubbish away including the old door and frame, informing us of progress and what had been done at each stage.
Once the installation was complete and final payment made, the support documents were quickly sent to us, and customer services have been in touch to ensure we are totally happy- which we are.
Overall, we have had a great experience with WYW and would definitely use them again and recommend them to others- nothing was too much trouble and I found all the people that we engaged with to be very polite, professional, and generally nice.
We love the new door, its auto-engaging security features, and the enhanced locking system. Just using it tells you it is well constructed and built to last, and we feel totally secure with it.
Thanks for all the work.
11. mai 2026
Svar fra West Yorkshire Windows
Hello Mark,
Thank you for your fantastic feedback.
We’re delighted to hear that West Yorkshire Windows met your expectations from your initial enquiry right through to installation and aftercare. It’s great to know you felt comfortable throughout the process with no pressure, clear communication, and support from the team, especially Keely.
We’re also pleased the installation went smoothly and that the fitters were polite, professional, tidy, and kept you informed throughout the work. It’s wonderful to hear how happy you are with the quality, security features, and overall finish of your new rear door.
Your recommendation and kind comments about everyone involved are truly appreciated, and we’re delighted you had such a positive experience with us.
Warm Regards, The Customer Care Team.
Our conservatory was fitted some time…
Our conservatory was fitted some time ago by West Yorkshire Windows and the door had developed a problem. From the moment Dawn took the call I knew we were in safe hands to get things sorted. An appointment was made to suit us, Richard turned up on time and sorted the issue quickly and efficiently so now we can use the door with ease again. As usually everyone we dealt with was friendly, helpful and professional and ensured our problem was quickly resolved.
12. mai 2026
Svar fra West Yorkshire Windows
Dear Sue,
Thank you for your feedback.
We’re delighted to hear that when an issue arose with your conservatory door, you were able to rely on our team to resolve it quickly and efficiently. It’s great to know Dawn provided reassurance from the outset, an appointment was arranged at your convenience, and Richard attended promptly to fix the problem.
We’re pleased everything is now working as it should and that you found everyone you dealt with to be friendly, helpful, and professional.
Your kind comments are very much appreciated.
The Customer Care Team.
From making to call to sorting the…
From making to call to sorting the problem was dealt with in a professional manner
6. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra West Yorkshire Windows
Hi Mark,
Thank you for your feedback.
We’re pleased to hear the issue was dealt with professionally from your initial call through to resolution. Your comments are very much appreciated.
Kindest Regards, The Customer Care Team.
Excellent service.
We contacted Dawn at customer services, she is always efficient and friendly. She arranged for a service engineer to call at a convenient time for us. Roy the service engineer sorted out the problems he was very friendly and cleaned up after his self.
31. mars 2026
Svar fra West Yorkshire Windows
Dear Sandra,
Thank you for your feedback.
We’re pleased to hear that Dawn provided efficient and friendly support, arranged a convenient service visit, and that Roy was able to resolve the issue quickly. It’s also great to know he was friendly and left everything tidy afterwards.
Your comments are very much appreciated.
Kind Regards, The Customer Care Team.
Great communication
Great communication, even when appointments had to be re-arranged. Clean and quick installation, very pleasant engineer
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra West Yorkshire Windows
Dear Rachel,
Thank you for your review
We’re pleased to hear you were happy with the communication throughout, even when appointments needed to be rearranged, and that the installation was carried out quickly and cleanly.
It’s also great to know the engineer was pleasant and professional. Your comments are very much appreciated.
Warmest Regards, The Customer Care Team.
Svar fra West Yorkshire Windows
Hello Denise,
Thank you for your feedback.
We’re pleased to hear you found the service very good and that the engineer who attended was friendly.
Your kind comments are very much appreciated.
Kindest Regards, The Customer Care Team.
Great Job
My Mum is really pleased with the work carried out .The communication of appointment updates were clear and with no complications. Would definitely recommend this Company
23. april 2026
Svar fra West Yorkshire Windows
Dear Catherine,
Thank you for your feedback.
We’re really pleased to hear your mum is happy with the work carried out and that the appointment updates were clear and straightforward throughout. It’s great to know everything ran smoothly and without complication.
We appreciate your recommendation and thank you for taking the time to share your experience.
Warm Regards, The Customer Care Team.
My windows were fitted at the end of…
My windows were fitted at the end of March 2026. Seamless experience from start to finish. All staff including scaffolding fitters and window fitters were friendly and helpful. Excellent product and I will be having more fitted.
Margaret Harvey
9. april 2026
Svar fra West Yorkshire Windows
Hello Margaret,
Thank you for your lovely feedback.
We’re delighted to hear you had a seamless experience from start to finish and that all of the team were friendly and helpful.
It’s great to know you’re pleased with the product, and we look forward to working with you again in the future!
Warm Regards, The Customer Care Team.
Great service
From start to finish, I received good communication abd service from West Yorkshire Wundows.The windows were fitted quickly after the surveys and were to my specification.The fitters were polite and respected my home.There was minimal mess and disruption during
the fitting.The windows are of a high quality and look great.
30. mars 2026
Svar fra West Yorkshire Windows
Hello Caroline,
Thank you for your kind feedback! We’re really pleased to hear you experienced good communication and service from start to finish.
It’s great to know the windows were fitted promptly to your specification, and that the team were polite and kept disruption to a minimum. We’re also delighted you’re happy with the quality and how they look.
Thank you for choosing West Yorkshire Windows!
The Customer Care Team.
Excellent service
We noticed our back door wasn't locking properly. I called West Yoirkshire Windows and they were brilliant. Their engineer called and fixed the door lock with no fuss. The door now works pefectly. Thank you.
1. april 2026
Svar fra West Yorkshire Windows
Dear Mark,
Thank you for your kind feedback! We’re really pleased to hear you were happy with the service and that our engineer was able to attend quickly and resolve the issue without any fuss.
It’s great to know everything is now working perfectly again. We really appreciate you taking the time to share your experience.
Many Thanks, The Customer Care Team.
What nice people to deal with
What nice people to deal with. They turn up when they say they are going to. There is as little disruption as possible and clean up after themselves. The windows themselves are solid and lovely. Any problem is quickly resolved. I would recommend this company to anybody.
9. april 2026
Svar fra West Yorkshire Windows
Dear Barbara,
Thank you for your wonderful feedback! We’re delighted to hear that you found our team reliable, tidy, and considerate throughout the process. It’s great to know you’re pleased with the quality of your windows and that any issues were resolved quickly.
Your recommendation means a lot to us—thank you for choosing us!
The Customer Care Team.
Great work - very good service
Windows were replaced quickly with no fuss and no mess and customer service were especially good.
9. april 2026
Svar fra West Yorkshire Windows
Hello Ian,
Thank you for your kind feedback! We’re pleased to hear that your windows were replaced quickly and efficiently with no mess or disruption. It’s also great to know our customer service team made a positive impression.
Many Thanks, The Customer Care Team.
Svar fra West Yorkshire Windows
Hello Dr Khan,
Thank you for your feedback! We’re glad you found the team helpful and professional. Your strong recommendation is truly appreciated!
Kindest Regards, The Customer Care Team.
Installation of windows & a door
From ordering to installation the process was seamless with a point of contact for any queries we had. The two gentleman who carried out the installation (Reece and Michael) worked very hard and were a pleasure to deal with.
24. mars 2026
Svar fra West Yorkshire Windows
Dear Marion,
Thank you for sharing your experience! We’re thrilled to hear that the process from ordering to installation was seamless and that Reece and Michael made such a positive impression. We’ll be sure to pass on your kind words to them – it’s always great to hear their hard work is appreciated!
Warm Regards and have a great Easter weekend.
The Customer Care Team.
I would avoid this company
I would avoid this company, they sent a rep out to give us a quote for patio doors in a new opening for 4k. We thought it was steep but signed the contract, shook hands and was told would be fitted in 6 weeks. A few days later the sales manager rang saying it would cost 5k instead. But we had a contract in place. Rang back after 5 weeks to check on progress and the sales manager said would now cost 8k. That's 100% in 6 weeks so unfortunately they have had to refund the deposit and ignore the contract they signed. Nothing changed on site just heavy handed sales after the contract has been signed and wanting more and more money! 8k for a patio door...don't trust the original contract, estimate, etc. they won't honour it. We now have to find another supplier.
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra West Yorkshire Windows
Hello Mark,
Thank you for your feedback. We’re very sorry to hear about your experience, as this is certainly not the level of service or clarity we aim to provide.
We understand your frustration regarding the changes to the quoted price. Following a further review, it became clear that the original quotation did not fully account for the creation of the required opening, including the associated building works and compliance with relevant building regulations.
We appreciate that this should have been identified and communicated clearly at the outset, and we apologise for any confusion and inconvenience this has caused. This was an oversight on the sales persons behalf and certainly intentional. This is understandably disappointing and not the experience we would want for any of our customers.
We can see that the decision was made to cancel the order and issue a full refund of your deposit, however we appreciate that this does not make up for the inconvenience caused or the need to seek an alternative supplier.
We take your comments seriously and will review this internally to understand how this situation arose and ensure improvements are made. Thank you for bringing this to our attention.
Kindest Regards, The Customer Care Team.
Very impressed with this company
Very impressed with this company. Our salesman was not pushy and took care to explain everything clearly and help us make decisions. The installation was on schedule, and the fitters very polite, friendly and tidy (with all of the old door and surrounds taken away). Well pleased and recommend.
24. mars 2026
Svar fra West Yorkshire Windows
Hello Tony,
Thank you for your fantastic feedback! We’re thrilled to hear that your experience was positive from start to finish.
It’s great to know that your salesman was informative and that the installation went smoothly. We really appreciate your recommendation and are delighted that you’re pleased with the results.
Kindest Regards, The Customer Care Team.
I had an issue with our front door…
I had an issue with our front door contacted Dawn at WYW and as always she was really helpful and ordered the parts required and got the engineer out really quickly. Really good customer service and Roy sorted the door.
19. mars 2026
Svar fra West Yorkshire Windows
Hello Rajan,
Thank you for your feedback! We’re delighted to hear that Dawn was able to assist promptly and that Roy successfully resolved the issue with your front door.
It’s great to know you received excellent customer service, and we really appreciate you taking the time to share your experience.
Many Thanks, The Customer Care Team.
Wonderful and Efficient Service
Had a new Conservatory fitted 5 years ago - one of the small roof panel windows recently began to mist inside -
Contacted West Yorkshire Windows to see what they could do for us - did speak to two very helpful customer support ladies Robyn and Dawn who assured us that as the conservatory was under guarantee it was not a problem.
They arranged for someone to inspect the window and then ordered a replacement which was promptly fitted when it arrived.
Couldn't have been more helpful !
18. mars 2026
Svar fra West Yorkshire Windows
Hello Mick,
Thank you for your wonderful feedback! We’re delighted to hear that Robyn and Dawn were so helpful in arranging the inspection and replacement of your roof panel window.
It’s great to know the issue was resolved quickly and smoothly under your guarantee, and that the whole process met your expectations. We really appreciate you taking the time to share your experience and your kind comments.
The Customer Care Team.
We have used West Yorkshire Windows…
We have used West Yorkshire Windows previously, which is why we chose them to fit the windows in our current home. Brilliant service from start to finish, all staff went the extra mile, extremely impressed with the service.
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra West Yorkshire Windows
Hello Denise,
Thank you for choosing us again—it really means a lot to have your continued trust.
We’re delighted to hear you were impressed with the service from start to finish and that the team went the extra mile for you. Your kind feedback is greatly appreciated, and we’re so pleased we could deliver another positive experience.
Warmest Regards, The Customer Care Team.
Do Not use this company
Do Not use this company, they are unprofessional and unreliable. I had an appointment for a quote, was promised the quote by end of play next day , No quote. Txtd the sales rep the day after to see if sent to wrong email, no he would send it by end of play that day, still No quote. Contacted the Sales director to complain of service which she got back to saying they would look in to it. I then received an email yesterday from the sales rep with two photos of what my conservatory would look like, velux in wrong place but still No quote. This morning I then received another email asking if I’d like a second appointment to discuss the quote and if so I’d have to travel to their sales room and it would be a two hour appointment. But still No quote. I emailed back saying that I wouldn’t be using their service and why and cc in the sales director and manager. I got an email back saying’ have you spoke to this woman’ absolutely disgusting. This woman has a name and if you want business maybe best to use the customers name for a start, listen in the first appointment not rush in and out, send the quote when you say and correct photos and details of the job I enquired a quote for. I am very disappointed with your service
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra West Yorkshire Windows
Good afternoon,
We’re sorry to hear about your experience and the frustration caused.
This is not the standard of service we aim to provide, particularly regarding communication and timely quotations. We also apologise for the tone of the correspondence you received.
Your feedback will be reviewed internally. We appreciate you bringing this to our attention and are sorry that on this occasion we did not meet your expectations, if there is any way to make amends please let us know.
Kindest Regards, The Customer Care Team.
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