Wallpaper Sales Anmeldelser 

Very prompt delivery. A huge discount on what this paper retails at in the US...( Without which I wouldn't have bought!)and the little Chinese scenes in a cool green have transformed my bedroom from a boring magnolia into an exotic and restful retreat.

Loads of choice , easy to order , quick to arrive

Great prices, quality delivery box. Fast delivery.
No problems and gladly would use again

We purchased 10 rolls of Palazzo Galerie wallpaper which is supposed to be non-transparent. The walls were well prepped and the paper applied. Following drying it was apparent you could see marks through the paper in several areas. We complained to Galerie but got no positive response. We removed all the paper and re-prepped the walls and lined them. Then after purchasing more of the same paper and reapplying it then letting it dry some black blotches appeared. We complained again but still got a negative response. We are very disappointed with the outcome after spending such a large amount on the wallpaper!
This unfortunately has gone to the wrong company. It should have gone to Galerie and not Wallpaper Sales.

I am very happy with the wallpaper and ur arrived promptly

Wallpaper Sales have been absolutely amazing providing excellent customer service and advice from Chantelle. I can't thank you enough or recommend you enough to other customers. The order was spot on and Chantelle went above and beyond expectations.

Regards,
Janet

I honestly cannot recommend Wallpaper Sales highly enough.

I originally ordered my SketchTwenty3 wallpaper from one of the large decorating retailers more than two weeks before my decorator was due to start. Unfortunately, after weeks of waiting, countless delays and empty promises, they completely let me down and never delivered my order. It was an absolute disaster.

In a last ditch attempt to save the project, I called Wallpaper Sales as they had the same wallpaper listed on their website. I explained the situation and that I desperately needed it within 24 hours if my decorator was going to be able to continue.

Tash immediately took ownership of the problem. She wasted no time getting on the phone to SketchTwenty3 directly and, through what can only be described as a miracle, managed to get my order added to a dispatch that was literally being loaded while she was speaking to them. Less than 24 hours later, the wallpaper was at my door and my decorator was able to carry on as planned.

This is the sort of customer service that seems to have disappeared from so many businesses, particularly the large national retailers. Wallpaper Sales proved that genuine customer care still exists. They didn't just process an order; they went above and beyond to solve a problem that wasn't even of their making.

I still have plenty of decorating left to do, and I will now be ordering exclusively from Wallpaper Sales. Looking back, I only wish I'd gone to them in the first place.

If you're deciding between Wallpaper Sales and one of the big names in the industry, don't hesitate. Choose Wallpaper Sales. You'll get people who genuinely care, who make the effort when it matters most, and who deliver on their promises.

A huge thank you to everyone at Wallpaper Sales, and especially to Tash. You completely turned a very stressful situation around.

Excellent service throughout order process, great knowledge of product range and really helped get the sizing for the murals and returned unopened rolls with no quibbles. Try wallpaper instead of paint its amazing how it brings a space to life, murals are the way forward!

Fast delivery of sample wallpaper. Great range. Great sale.

Excellent service, quick delivery and great choice of wallpapers at competitive prices, Highly recommend 👍

Ordered a lovely wallpaper , delivered within 2 days, didn't decorate dining room for about 4 weeks , but unsure if we needed more rang to see if they had the same batch number , unsure but got back to us the same day ordered another 2 rolls which arrived quickly.
Needed a complimentary wallpaper, staff were so helpful sent samples out , again ordered 4 rolls
Easy site to manage and lovely staff to talk to .

Speedy delivery and excellent customer service.

I ordered the wallpaper sample 9 days ago. The tracking showed it wasn't posted for 7 days. I'm still waiting for it's arrival.
It has not inspired me to place an order with this company.

Excellent service arrived very promptly paper us beautiful

Amazing customer service! I placed an order then realised it was not what I wanted so attempted to cancel my order, the response was so quick but unfortunately the order has been processed. I then received an email saying they had managed to chase the order and cancelled it for me with a full refund and they even called and left me a voicemail. Seriously impressed with the customer service, something you don't get often. Thank you and I will definitely reorder in the future.

At my decorators estimate, I ordered 9 rolls of wallpaper from these guys. Unfortunately, my decorator couldn't make his original date to get to us as his baby arrived early and Wife needed him at home. Upon his completion of the job we found there to be 4 rolls over. (Granted, this is not the fault of Wallpaper Sales. I accept that.)
Now, this was 3 days after the 30 day return period.
I politely emailed the team about a return and was refused, so I emailed again asking to appeal to their better nature as this was expensive paper and obviously, I can't put it to any other use.. I had pointed out that it was for reasons beyond our control but again, they refused a return and stated that even if they did take it back, which they wouldn't, that I would be subject to a 25% restocking fee.
They also pointed out that they should have been notified of any potential returns within 14 days - I hadn't read this obviously at the time of order but really? 2 weeks? Who even does this?
Granted, the fault does not all lay with Wallpaper Sales, they didn't make me over order after all, however, 2 weeks to get the paper delivered on time and actually on to the wall is not very much.
Such a shame to write this review and the paper is lovely, as advertised and looks great on the walls. The 4 rolls I have remaining look not so good stuck in a box wondering what it's life purpose is!
I can't see why they would not accept it, unfortunately, life happens to people, babies come early, dates get changed.. They could have resold the wallpaper whereas I am going to have to tip it! (£752 worth I might add that they actually could have re-sold and made £188 on the restock fee)
I wish that people were still nice to each other and that good customer service was a standard...
I won't shop with you again I'm afraid and urge others to check the returns policies, check your decorator isn't due a baby or anything else that could get in the way of a 2 week deadline!

Edited after reply to confirm my online order states return window of 13th May and that my contact to you was just 3 days over.
Thank you for your reply though, it helps to build a bigger picture of where to, and where not to shop next time.

Good service.

Very punctual, they are working with UPS. Got into a return with one of our latest order, it also went quite well so far.

Not sure how but there was an error in the delivery address, it was a combination of my home address & an old work address & it wasn’t spotted by me until I received the email that my wallpaper was being delivered & the incorrect address. I emailed & got given excellent service. I had a phone call as well with a very friendly and helpful member of staff. I also dealt with other members of staff trying to get the issue sorted and every single person was on the ball and knew what had happened and went out of their way to ensure the wallpaper was delivered to me at the correct address. The customer service was excellent & I was extremely impressed.

Returned 3 rolls of wallpaper and returned them as no longer needed. The company took £32 handling fee off the refund and also said you are responsible for paying postage which was £15 cheapest option.
Would never order from this company again as very poor service and don’t want to listen to you if you call them.
Many other wallpaper online shops out there which don’t rip people off charging ridiculous handling fees .
Would NOT recommend this company at all

Fabulous wallpaper sent quickly! Brilliant service