The Aussie retail adviser - Will - in the Newcastle Upon Tyne (Eldon Square) Branch was the entire reason why I stayed with Vodafone/Three. He supported me and my mum despite all of my hassle, and was... Vis mer
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Beliggenhet
Bytt filial10 Douglas Way, Eldon Square, NE1 7XW Newcastle, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Andrew was efficient, knowledgeable, friendly and patient. He explained everything clearly and did not treat us like idiots which we appreciated. We would recommend Andrew highly and were happy wit... Vis mer
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Andrew fantastic service from start to finish with myself and wife. Two new upgrades , honest , genuine colleague an asset to Vodafone. Personal thanks couldn’t done more to help. Taz Manager also sup... Vis mer
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I visited Vodafone, Eldon Square, Newcastle with account and contract queries on my families 4 mobiles. We dealt with a young lady called Sam, she was patient, thorough and extremely helpful. S... Vis mer
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Informasjon om virksomheten
Om Vodafone UK - Newcastle Eldon Square
Skrevet av virksomheten
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Kontaktopplysninger
10 Douglas Way, Eldon Square, NE1 7XW, Newcastle, Storbritannia
4,7
Enestående
195 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Outstanding Support from Alex at Eldon Square – Highly Recommended
I’d like to share how fantastic my experience was with Alex at the Vodafone store in Eldon Square, Newcastle. From the moment I walked in, he was welcoming, professional, and genuinely interested in helping me find the best options for my situation.
I had quite a lot to sort out—upgrading my phone, setting up a new contract for my brother, and deciding what to do with my current device. Alex explained everything clearly, answered all my questions in detail, and never made me feel rushed or pressured.
What really stood out was the time and care he put into making sure I had all the information I needed. He even spent time with me planning everything out on one day, but we ran out of time to complete the sale. He then arranged to be available the next day at an agreed time so I could pop back in and finalise everything without any hassle.
Even after I’d set up the contracts, Alex was happy to answer extra questions about things I might be interested in in the future, like tablets and other devices. It really felt like he cared about getting everything right rather than just making a sale.
It’s rare to come across this level of service these days, and I left feeling completely confident and happy with the choices I’d made.
Thank you, Alex, for going above and beyond. You’re a credit to Vodafone, and I really appreciate all your help.
3. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Newcastle Eldon Square
Hey Rhys,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Svar fra Vodafone UK - Newcastle Eldon Square
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Extremely helpful I'm very satisfied…
Extremely helpful I'm very satisfied and grateful for time and advise
21. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Newcastle Eldon Square
Hi Paula. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gemma was super helpful sorting my plan…
Gemma was super helpful sorting my plan out wnd switching.
12. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Newcastle Eldon Square
Hey Dannah,
Thanks for the lovely review and fantastic support for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Gemma was incredibly helpful and…
Gemma was incredibly helpful and knowledgeable and provided very friendly service. Absolutely spot on and an asset to the business
4. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Newcastle Eldon Square
Hey Ollie,
Thanks for the lovely review and fantastic support for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
My 30 dollar (Canadian) SIM card…
My 30 dollar (Canadian) SIM card stopped working after 24 hours. Despite reaching out to the company numerous times, I was told that there was “nothing they could do”, except sell me a new SIM card for the same amount of money. I wouldn’t be hurrying back there to use their “service” again. Very disappointed.
16. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Newcastle Eldon Square
Hi Pat,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.
If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks
Vodafone Social Media Team
Great service
Great service. Friendly and knowledgeable staff
6. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Newcastle Eldon Square
Hey Jamie,
Thanks for the lovely review and fantastic support for our staff.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great !
Had issues trying to order a sim online went into store to see if they could help Reece and Dan were really helpful was sorted within 15 mins
5. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Newcastle Eldon Square
Hey Hannah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Good and very helpful
Good and very helpful
Reece and Danny
5. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Newcastle Eldon Square
Hey Gemma,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Impeccable customer service!
Amazing customer service in store today at Eldon Square, Newcastle. The lady Steph was very helpful, and here's knowledge was impeccable. A credit to the company to be honest. She made the process of our new phone upgrade seamless. An all round 11/10 from us! 👍
3. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Newcastle Eldon Square
Hey Liz,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great experience
Great experience. Really helpful and knowledgable
3. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Newcastle Eldon Square
Hey Chris,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jen was very very helpful and the fact…
Jen was very very helpful and the fact she could do sign language due to me being deaf was an amazing better experience. Felt at home and she is a credit to Vodafone and deserves a large pay rise. Thanks again.
14. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Newcastle Eldon Square
Hi Andrew,
Thank you so much for sharing this wonderful feedback! It’s fantastic to hear about your positive experience with Jen—her ability to use sign language and make you feel at home is truly commendable. She is indeed a credit to Vodafone, and we’ll make sure your kind words are shared with her and the team.
If you ever need any assistance, our Social Media team is here to help. You can reach us on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again for taking the time to let us know about your experience!
The Vodafone Social Media Team
Friendly and helpful, she tried to get me the best deal.
Friendly staff
8. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Newcastle Eldon Square
Hey Ayomide,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Gemma who was cthe sales person was…
Gemma who was cthe sales person was friendly and very helpful. A credit to Vodafine.
7. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Newcastle Eldon Square
Hey Alex,
Thanks for the lovely review and fantastic support for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Perfect!
Very friendly environment, great service and they fixed my issue straight away!
5. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Newcastle Eldon Square
Hey Alexa,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fabulous
Fabulous, customer service 👍🏻 Alex was very patient while dealing with my difficult requests. Well done - what a star x
1. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Newcastle Eldon Square
Hey,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent customer service from Reece
Excellent customer service from Reece, very helpful and informative
19. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Newcastle Eldon Square
Hi Judith,
Thanks for taking your time to leave this review for Reece. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Extremely friendly and helpful staff
Extremely friendly and helpful staff, especially Steph. Made me cfeel comfortable as a customer with no pressure to make a purchase.
19. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Newcastle Eldon Square
Hi Lauren,
We’re grateful for your fantastic feedback, thank you! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
First class experience
First class experience
Gemma was fantastic and a credit to the business.
4. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Newcastle Eldon Square
Hi Mark,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I had a great experience in the…
I had a great experience in the Newcastle Store today. Reece was really helpful in explaining which plan is best for me at the best price (especially as I’m going to Australia for a year)! Thanks so much again.
3. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Newcastle Eldon Square
Hello Victoria,
It's always our aim to provide a helpful service, so it's great to hear that Reece delivered! We really appreciate you taking the time to leave feedback on your recent experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.