Courtney and Zac went out of their way to help us set up a mobile broadband system after we had lost connection during a house move. Courtney very patiently explained everything in language we could u... Vis mer
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Beliggenhet
Bytt filial84 High Street, FK1 1DD Falkirk, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Just been in at the Falkikr branch where we spoke with the store manager Kenny ? ( I am not great with remembering names ) anyway Kenny was extremely informative regarding the max strength available... Vis mer
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Went in store with questions about roaming when going away. Amazing service and let me know how to deal with it. Thanks gals!
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Always had such great customer service from Becca the assistant manager. Had many contracts set up via her fantastic work. Goes out of her way to get everything sorted for you. Sad to hear she's leavi... Vis mer
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Informasjon om virksomheten
Om Vodafone UK - Falkirk
Skrevet av virksomheten
Kontaktopplysninger
84 High Street, FK1 1DD, Falkirk, Storbritannia
4,8
Enestående
174 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great experience in the Falkirk store…
Great experience in the Falkirk store the team made everything to easy and simple thank you
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Falkirk
Hey James,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Went to get a new battery left with a…
Went to get a new battery left with a new phone and iPad on a much better deal thank you
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Falkirk
Hey Craig,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Friendly and helpful
This morning I visited Falkirk Vodafone to have a micro sim put in my hand-me-down iphone and Cleo could not have been more pleasant and helpful. Not only did she change the sim but she also set up the iphone for me, something I had been dreading doing myself. Thank you so much!
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Falkirk
Hey Allan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Fantastic staff
Went in with dread, my first contract in years. The girls made me feel welcome straight away and gave me some options. Walked out with a new phone after some great conversation with them. Thank you!
24. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Falkirk
Hey Nicola,
Thanks for the lovely review and fantastic support for team. It's heartwarming to read such encouraging feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Best Phone Provider !
Best Phone Provider !! Amazing experience and really helpful staff!
3. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Falkirk
Hey Diana,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience
Great experience! Becka
Was extremely helpful
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Falkirk
Hey Emma,
Thanks for the lovely review and fantastic support for Becka.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Staff member looked after my interests…
Staff member looked after my interests 100%
8. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Falkirk
Hey Leslie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Faulty handset replacement mishandled at Vodafone Falkirk
I visited the Vodafone Falkirk store to resolve a fault with a brand-new phone purchased directly from Vodafone. I had already attended the Stirling store, where I was advised that a like-for-like exchange would be appropriate for a faulty handset.
At Falkirk, I was assisted by Becca and Cleo.
During the appointment, I was questioned about where the phone had been purchased, including comments regarding it being ordered online. The discussion then moved to changing my airtime plan, despite this being a faulty handset issue rather than a voluntary upgrade.
I was advised that an additional upfront payment would be required. I explained that this contradicted the guidance I had received from another Vodafone store and asked if a like-for-like exchange could be completed instead. I was told by Becca that an upfront payment would be required regardless. When I said this did not align with what I had been advised elsewhere, I was told to “go to Stirling then.”
I chose to leave the store. I remained calm throughout the interaction.
Afterwards, I received an SMS summarising the visit which stated that I had “become hostile” and criticised staff. This statement is inaccurate.
Cleo was polite throughout the interaction. However, the advice and approach taken by Becca resulted in a frustrating and unnecessary experience when attempting to resolve a straightforward faulty device issue.
Based on this experience, I would not recommend the Falkirk store.
3. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Falkirk
Hey Erin,
Thanks for sharing your feedback with us and I apologize for the issues you've been experiencing with store team. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to teams by calling 191 or 0333 304 0191 or speaking to them via Live Chat here: vodafone.uk/2LCJiTm.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Went into store for a new contract and…
Went into store for a new contract and came away with a great deal. Really happy with the service the girls are great thank you.
3. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Falkirk
Hey Leslie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good Service provided by Becca
Good Service provided by Becca. Got me a great deal.
2. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Falkirk
Hey Grant,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I went in to sort out a new contract…
I went in to sort out a new contract for myself (personal Christmas treat) and realised it came with a new number. I went In and spoke to Becca who managed to get my original number onto the new contract. Disaster avoided! Thank you 🙏
27. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Falkirk
Hey Ryan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service in store and open all day…
Great service in store and open all day on the 2nd of Jan.
2. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Falkirk
Hey Alexander,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very good
The team in store was wonderful and helped me alot
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Falkirk
Hey Bartlomiej ,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Cleo was fantastic and really helpful…
Cleo was fantastic and really helpful would recommend
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Falkirk
Hey James,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Cleo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good customer service and really…
Good customer service and really friendly with families coming into the store
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Falkirk
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Cleo helped me buy an ipad today for…
Cleo helped me buy an ipad today for uni, she was very helpful explaining the different models and what would be best for me at uni. I would highly recommend cleo she is very attentive and a credit to vodafone.
5. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Falkirk
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Every one has been fantastic and vert…
Every one has been fantastic and vert helpful courtney waw great
3. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Falkirk
Hi. We're happy to hear that everyone was fantastic and helpful! We appreciate you taking the time to share your positive experience with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, friendly staff. Very knowledgeable with products for my iPhone.
1. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Falkirk
Hi. We're so happy to hear you received excellent service from our friendly and knowledgeable staff! We appreciate you taking the time to leave us this lovely review. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience Vodafone Falkirk
Visited the store in Falkirk for an internet changeover having already got both our phones from them. Dealt with Matt who was excellent. Very knowledgeable about the products. The customer service was outstanding and really helpful.
There was a nice atmosphere in store in Falkirk.
13. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Falkirk
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Courtney in Falkirk high street store…
Courtney in Falkirk high street store was extremely helpful and kind when there was power outage she got my number and called me back and she also helped get my new SIM card very pleasant girl and great customer service as was the manager also who was in that day that day forget his name tho lol
11. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vodafone UK - Falkirk
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.