Virgin Atlantic Holidays Anmeldelser 

Emily at the Trafford branch has been excellent in her advice and efficiency in our Florida holiday booking. She has managed everything and kept us updated throughout.

We went in there right when they were due to close, but the staff was still so helpful and went through everything with us not pushing us out the door at all not pushy for a deposit first time I’ve ever used them but will definitely use them again

Would give 0 stars if possible!
Terrible company- they changed our holiday by a day (we couldn’t go any later due to daughter’s exams) therefore had the option of a refund.
They have completely messed my refund up. Firstly, claiming that I wasn’t entitled to the amendment fee (even though they can’t provide the holiday I booked). Then they failed to process my refund properly- wrongly deducting £250 that they owed me. They claim 7-10 days on the refund form- this then changes to 14 days when you speak to an advisor. No one seems to know what they are doing!

Lucinda was great! Very efficient in booking myself and my partners holiday, would 100% recommend her :)

Connor at virgin Holidays in the Merry-hill centre in the West Midlands is the professional holiday advisor we have got used to. Always totally professional and helpful and always ready to help us achieve the perfect holiday, nothing is too much trouble, service with a smile at all times
nobody else id rather deal with when I'm booking a trip abroad definitely a 5 star experience every time

Brilliant. Friendly and informative and gave us loads of time and a lovely drink. A superb employee who really helped to bring some of the magic to our trip and gave us a good deal in this busy time. We are really happy with our experience and Jayne is a real asset to your company.

We have just visited virgin holidays in the white rose centre with a holiday issue. Alison the sales advisor was amazing she went above and beyond to resolve the issue

Fantastic service from Miriam, quick to book and easy

UPDATE - So as you can see below I was asked by Shari on here to email Virgin I did on December 10th and guess what ? Nothing no reply or acknowledgment

Eshaa Patel was amazing .
Top rated customer service thank you so much

We just came back from our holiday in Florida and Virgin were fantastic. I’ve flown with them before so I decided to just book everything through them whereas I usually book everything myself. I was so impressed and will absolutely use them again for our future holidays! Booking was so easy, everything was all sorted, the communication was great, we had an email to let us know our hotel would be busy during our stay and that our flight details had changed. The transfer we booked was great. I expected it to be difficult based on a previous holiday package with another company. But the driver told us he had been called by Virgin to check he was there just before we landed and he was waiting in the wrong location, so Virgin told him where to go and he was there waiting for us as soon as we got out. Which was lucky as we hadn’t set up our phones for the US yet. The transfer back to the airport was also flawless. All sorted for us, email to say when and where. Beautiful car picked us up, very professional driver. We didn’t need any help in country but I have no doubt they would have been easily available if we had. We had emails to check in on us during our stay incase we needed anything. And of course the flight was great, very comfortable economy seats. Great cabin crew, very professional and friendly. Saw them checking in on a nervous flyer who was sat near us and also had kids helping them hand out snacks during the flight. I will use Virgin whenever I can when travelling now

Heidi nugent provided an excellent service helping us book our holiday to New York with multiple changes and various complexities. It’s now all booked and we can’t wait to go! Thank you

We went on our honeymoon in November to the Maldives. In March-April we were contacted to say our flight was cancelled and we either pay an extra night (which Virgin wouldn’t pay for), go for less days or get a full refund. We didn’t want to go for less time so had to pay an extra night. Virgin told us in email they were contacting the hotel and once confirmed it would update on the app (the app did update). Fast forward to arrivals in Male, hotel cannot find our booking, Virgin holidays never reached out to the hotel like they said and we had to get permission from the resort manager to go to the resort and then had to pay (again) for a nights accommodation. Yes Virgin refunded us but we should not have been made to spend more money. I would always question any changes made as you can’t trust things have been done. It was such a distressing and upsetting start to our honeymoon as we weren’t sure if we were going to be sleeping in the airport that first night. The hotel were absolutely incredible but they are nothing to do with Virgin.

Just booked again for next year with Joanne Gill.
What a lovely lady to deal with.
This is the third year running we have booked with her.
She is patient and kind and extremely professional. Would highly recommend

I went in to book a holiday at Virgin Holidays, because I'd heard good things about it. Also it had been a long time since my last holiday and the travel business has changed a lot. Sydnee and I sat down and discussed a possible holiday to Orlando, to do the parks and everything else. She was amazing. The thing you do not get from booking online is the knowledge and tips you can get, that can drastically enhance your experiances and also handy tips, tricks and ways to save money. Sydnee and the others delivered above and beyond for me, as we went through in detail where I'd like to stay, how I would like to fly and what places and experiances I wanted to do. We had a lovely cup of coffee and biscuits (All free) as I went into intricate detail of what I'd like. Then the magic happens. Sydnee began showing options, ideas and recommendations that I frankly would never gave thought of. We were therea while, but it was so worth it. I won't go into details as this review would be enormous, but I have really enhanced my holiday as a result. I was a little concearned about travel, visas and how everything works now. Sydnee could not have been more helpful about it and I now feel confident for my holiday to come. It's the little things that make the difference. I found out I could get free return transport to Busche Gardens by parking in Seaworld and taking a special bus that is laid on. Or that if I waited until Black Friday, I could purchase certain tickets at a huge discount. I found out my Universal pass will mean I can visit Epic Universe for as many days as I like by the time I go out there. The hotel I am staying at can reserve a room in a favourable position for me. These are just a few of the things Sydnee helped me with and the food places recommendations were amazing. Thanks to Sydnee (and the team) I am going to have an amazing visit to Florida, in style and cheaper than anywhere I'd seen online. They went above and beyond my expectations. The holiday is booked and now I cannot wait to get out there. The only reason my review is so late was from all the trouble I had logging into Trustpilot.(Hehe). Thank you Virgin Holidays!

Rebecca was very polite and professional. Thank uou

My partner and I have been booking our holidays with Kirsty Dove at Virgin Holidays Bluewater for over four and a half years, and she is the sole reason we keep coming back. Her service is exceptional every single time — professional, friendly, knowledgeable and genuinely passionate about creating the perfect holiday.

Kirsty doesn’t just book trips; she helps shape unforgettable experiences. She listens to what we want, makes thoughtful recommendations, and often suggests ideas we wouldn’t have discovered ourselves. Because of her, we already have four more holidays booked for 2026 and 2027 — that’s how much trust we have in her.

We’ve also recommended Kirsty to friends and family, and they’ve all said the same thing: she is brilliant, helpful and an absolute pleasure to deal with.

If you’re booking a holiday — ask for Kirsty. She is a credit to Virgin Holidays and worth every bit of praise.

Leah Jennet at Virgin Holidays in Plymouth was excellent. She gave us lots of options and helped us with our decision.
She is most knowledgeable about the choice we made so we felt confident to make our booking

Virgin Holidays cancelled our flight, due to schedule changes, with a vague email and no clear alternatives. When we called to adjust our trip by one day (to fit the new schedule, which we had to look up ourselves) so we could still meet family, the service was extremely disappointing.

We were told our only options were to cancel everything or rebook at new prices (despite the cancellation being from a Virgin Atlantic schedule change), with no guarantee of the same room type, and no help was given to simply adjust our existing booking.

They said they couldn't call the hotel to confirm a date change for the room and could only email them with up to a five business day wait, which defeated the point of booking a package holiday. There was no logical process, no willingness to hold flights until resolved, and no real effort to help. Asking for a manager was dismissed outright.

After a stressful two-hour call, nothing was resolved. A week later of unhelpful emails, still no progress, plus refusal to delay the payment deadline while they sorted things out. In the end, we had to monitor live packages ourselves in hopes something came up, and called in when we noticed options available for our dates a week later.

Virgin Holidays offered no meaningful or timely support, and the whole experience was well below acceptable.

Edit: A couple of weeks later, I was contacted by Salma, who was very helpful in putting things right. I am still a bit bitter we had to go through the initial problems, but I appreciated the good customer service we finally got.