I absolutely recommend Vetsend for all your animal needs. It is the only place I can buy Vetality Trout Wet Food for my dog with heart failure. Recently she has got bored with it, and I was refunded t... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The customer service at Vetsend was brilliant! I accidentally ordered some food for my dog that he won’t eat so I wanted to return it for a refund. I emailed Vetsend and they replied promptly and poli... Vis mer
Selskapet har svart
Good afternoon! Thank you for the fast and efficient delivery. My cats really enjoyed the treats. Thanks especially for letting me know where the package is and when it will arrive—that's important.... Vis mer
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The packaging was all wrong. The product I ordered is supposed to be kept BELOW 25 degrees but it was sent wiht NO coolant around it (other companies definitely do this) on days where tou outside... Vis mer
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Informasjon om virksomheten
Om Vetsend
Skrevet av virksomheten
Vetsend.co.uk is the online shop for your pet's health. Through our digital platform, we provide the very best for your pet. In our online shop, you'll find a wide range of high quality products for pets.
✓ Free professional veterinary advice
✓ More than 20,000 products available
✓ Over 500 high quality brands
Vetsend app
Download our Vetsend app now and enjoy exclusive app-only deals!
Friendly customer service
At Vetsend.co.uk, you benefit not only from an extensive range of high quality products, but also from fast and friendly customer service. Do you have questions about a product or your pet's health? Our Veterinary team, consisting of veterinarians and veterinary nurses, is here to help. They are happy to provide professional, no obligation advice so you can always make the best choice for your pet.
★ Customer Service: customer-service@vetsend.co.uk
★ Veterinary team: veterinarian@vetsend.co.uk
★ Whatsapp: 0031- 850 871 821
Newsletter
Looking for great offers and helpful tips to give your pet the very best care? Sign up for our newsletter today and receive the latest discounts and expert advice straight to your inbox!
Vetsend.co.uk - Online Pet Pharmacy
Skrevet av virksomheten
- Extensive Range of Products
- With thousands of products, our extensive range includes high-quality pet medication, (diet) food, daily supplies, accessories and other care products.
- Professional Customer Service
- If you have any questions regarding your order or any of our products, please feel free to contact our Customer Service Team via e-mail customer-service@vetsend.co.uk or Whatsapp 0031 850871821
Kontaktopplysninger
Emmerblok 1, 4751XE, Oud Gastel, Nederland
- customer-service@vetsend.co.uk
- www.vetsend.co.uk
Promotions
4,4
Enestående
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Quality item
Quality item, quick delivery. Had a problem with a piece missing, a replacement sent by return. Great company!
17. juni 2026
Easy to find what i wanted and as it…
Easy to find what i wanted and as it was the same as last time i just did a repeat order which was very easy to do
Delivery was quicker than you said so all round happy with the service
18. juni 2026
Great company
I had been looking for a very large cat tray that did not leak for a long time. (And it had to have a door!)
Vetsend provided the answer, so I bought two ! The good thing is ,my cats can sit up and spray to their hearts content and no leaking !!
Timely delivery and safely packaged.
Thank you.
14. juni 2026
Great service
Great service, first class delivery and reminder in good time of next scheduled order.
16. juni 2026
Easy to order from but the only…
Easy to order from but the only downside is it takes at least 2 weeks to arrive every time i order and the packaging is in a massive box for a tiny bottle of tablets
28. januar 2026
Excellent rabbit pate for dogs comes on…
Excellent rabbit pate for dogs comes on time when ordering great value and solved my dogs problem with he’s ears as Harry has allergies many thanks
12. juni 2026
Product which was ordered came no delay…
Product which was ordered came no delay very good would order again from this firm
11. juni 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
You cannot easily deal with customer service now
They have moved customer service to WhatsApp or email which means it is 4 hours minimum for a reply or likely two days by email. YOU NEED TO USE HUMANS ON A PHONE. It only takes a few minutes, but they sent a confusing computer generated email about my repeat order intimating that it would just "skip" this order and wait 4 months when the food I am ordering will be back in stock in less than two weeks. Why is the default not just shipping when the material is available. There is also a note that you can adjust the order date "if it is available" - why would I need to adjust the date if it is available and why can I not just change the date to the date that the product is available in two weeks. Too much dependence on computer/AI generated responses.
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vetsend
Dear,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with our ordering and communication process has been frustrating. We understand your concerns, and appreciate you taking the time to point them out.
Our aim is to make things as smooth as possible, but it's clear that the automated system has caused confusion in this case. The intention with skipping orders is to avoid inconvenience when products are temporarily unavailable, but we can see how this approach might feel restrictive. We’ll review this process to ensure it aligns better with customer expectations, including the option to ship items as soon as they become available.
Regarding your concern about customer service, we’re sorry if the switch to WhatsApp or email has felt impersonal or slow. While these methods were chosen to streamline communication, we recognize the value of speaking with someone directly. Your feedback will help us reassess how we can provide more human engagement alongside digital solutions.
Thank you for bringing these matters to our attention. We appreciate your input and will use it to improve our service.
Kind regards,
Team Vetsend
Garvo chicken feed
Fair price for a hard brand of chicken food to find, arrived as promised and kept up to date via emails.
10. juni 2026
Product superb
Product superb. Lacking delivery. Took almost a week to arrive. Our normal supplier three days.
10. juni 2026
Thank you for the fast delivery and…
Thank you for the fast delivery and excellent service! Everything was convenient and easy.
7. juni 2026
Overall a good experience
Overall a good experience. Delivery could be faster, that's all. I will buy from them again.
2. juni 2026
Everything went well.
2. juni 2026
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.