I absolutely recommend Vetsend for all your animal needs. It is the only place I can buy Vetality Trout Wet Food for my dog with heart failure. Recently she has got bored with it, and I was refunded t... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The customer service at Vetsend was brilliant! I accidentally ordered some food for my dog that he won’t eat so I wanted to return it for a refund. I emailed Vetsend and they replied promptly and poli... Vis mer
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Good afternoon! Thank you for the fast and efficient delivery. My cats really enjoyed the treats. Thanks especially for letting me know where the package is and when it will arrive—that's important.... Vis mer
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The packaging was all wrong. The product I ordered is supposed to be kept BELOW 25 degrees but it was sent wiht NO coolant around it (other companies definitely do this) on days where tou outside... Vis mer
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Informasjon om virksomheten
Om Vetsend
Skrevet av virksomheten
Vetsend.co.uk is the online shop for your pet's health. Through our digital platform, we provide the very best for your pet. In our online shop, you'll find a wide range of high quality products for pets.
✓ Free professional veterinary advice
✓ More than 20,000 products available
✓ Over 500 high quality brands
Vetsend app
Download our Vetsend app now and enjoy exclusive app-only deals!
Friendly customer service
At Vetsend.co.uk, you benefit not only from an extensive range of high quality products, but also from fast and friendly customer service. Do you have questions about a product or your pet's health? Our Veterinary team, consisting of veterinarians and veterinary nurses, is here to help. They are happy to provide professional, no obligation advice so you can always make the best choice for your pet.
★ Customer Service: customer-service@vetsend.co.uk
★ Veterinary team: veterinarian@vetsend.co.uk
★ Whatsapp: 0031- 850 871 821
Newsletter
Looking for great offers and helpful tips to give your pet the very best care? Sign up for our newsletter today and receive the latest discounts and expert advice straight to your inbox!
Vetsend.co.uk - Online Pet Pharmacy
Skrevet av virksomheten
- Extensive Range of Products
- With thousands of products, our extensive range includes high-quality pet medication, (diet) food, daily supplies, accessories and other care products.
- Professional Customer Service
- If you have any questions regarding your order or any of our products, please feel free to contact our Customer Service Team via e-mail customer-service@vetsend.co.uk or Whatsapp 0031 850871821
Kontaktopplysninger
Emmerblok 1, 4751XE, Oud Gastel, Nederland
- customer-service@vetsend.co.uk
- www.vetsend.co.uk
Promotions
4,5
Enestående
5k anmeldelser
Ber kundene om å skrive anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
On two occasions I have not received my…
On two occasions I have not received my order
The courier company have delivered to another location
But vetsend expect me to fill out the claim form for the courier
Not a good experience
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vetsend
Beste klant, Bedankt voor uw reactie. Wat spijtig om te horen dat uw pakket kwijt is geraakt bij onze vervoerder. Helaas is een claimformulier nodig om het bedrag aan u te retourneren. Als u hulp hierbij nodig heeft horen we dit graag.
Met vriendelijke groet, team Medpets
Good very good very happy all super
9. april 2026
We use the product a lot
We use the product a lot, thankfully Vetsend had larger size at a reasonable price. Not delivered overnight however kept to the estimated delivery. Will use again.
9. april 2026
Good variety of renal cat food
Really good variety of cat food for renal failure; the taster box was very helpful too try the varieties as an affordable price. Prices are reasonable. However delivery took over 10 days which meant I was limited with what to feed my cat in the interim.
5. april 2026
First time I used their services (order…
First time I used their services (order UK-6694214). Parcel was due to arrive today and it turns out it wasn't even dispatched. I've never received any communication re potential delays.
Edit: Parcel arrived with 2 days delay.
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vetsend
Dear Stefana,
Thank you for your review. We are sorry to hear your parcel has not been delivered yet. Please note that the usual delivery time to the UK after shipping is 3-4 working days (Monday-Friday). As stated on the website, Monday was a bank holiday. This is still within the delivery timeframe, so we would kindly ask you to wait for the delivery.
Kind regards,
Team Vetsend
100%verry fast,verry good,nu babys îs…
100%verry fast,verry good,nu babys îs verry happy with that sticks♥️
4. april 2026
Quick delivery and good availability of…
Quick delivery and good availability of products at competitive prices
5. april 2026
Simply EXCELLENT!
I can ALWAYS rely on Vetsend to have the BEST prices and the BEST deals on pet food and products.
They also arrange fast and secure delivery, and i have NO HESITATION in recommending them! I have ordered from Vetsend for a number of years, and will continue to do so! Thank You!
6. april 2026
Great customer service and cat food…
Great customer service and cat food that my kitties love it. Is sold in 10 kg bags which is more convenient if tou have 16 cats
3. april 2026
Speedy delivery
2. april 2026
The food I ordered arrived very fast
The food I ordered arrived very fast. Sadly, in the meantime my dog had died. While I couldn’t return the food they refunded me and I donated the food to a dog charity. So, an odd win. Thanks guys
1. april 2026
Fine if you don't have queries
The experience of buying was straightforward but when my one cat lost her tracker and I contacted customer service to try to get just one more tracker not the 2-pack again. They said they had no record of my order (I paid and received the order so there is a record somewhere) and didn’t respond to my specific request for just one tracker.
1. april 2026
Would have given zero.
Would have given zero.
Our dog died before the dispatch notification. I was told it was too late to cancel. Then I received the notification that it had been packaged.
I requested a return before it arrived, sent it back in its original packaging and have not received my refund. No contact at all from your company. I would actively deter people from using your company.
3. mars 2026
Svar fra Vetsend
Dear,
We are deeply sorry for your loss and for the distress this situation has caused. Losing a pet is heartbreaking, and we understand how challenging it must be to deal with this alongside difficulties with your order.
When an order has been packed we are unable to cancel the order.
Rest assured, we will look into this matter immediately and ensure that your refund is processed without delay. Normally, refunds are issued as soon as the returned items are received and processed. If there has been any oversight, we will rectify this promptly.
Your feedback is important to us, and we will use this to improve our service moving forward. Please accept our sincerest apologies for the inconvenience caused during this already difficult time.
Kind regards,
Team Vetsend
Vetsend had just what I needed for my…
Vetsend had just what I needed for my rabbit , great website , easy to use and delivered fast ,
3. april 2026
Fast service
Fast service, great selection of food and supplement and care producst for our fur babies. Thank you.
29. mars 2026
Delivery took two weeks for cat food…
Delivery took two weeks for cat food diet that was needed, which was the fault of Yodel it seems, but on asking Vetsend that seems to be the only courier they use in the UK unfortunately so I am reluctant to order from Vetsend again. Vetsend customer service was however good.
29. mars 2026
Svar fra Vetsend
Dear Catriona,
Thank you for your review. We are sorry to hear that the delivery took such a long time. That is not the service we want to serve.
Thank you for taking time to share your feedback with us.
Kind regards,
Team Vetsend
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