Schöne helle Lampe . Das Anbringen der Lampe war relativ einfach . Der vordere Haltearm senkt sich durch das Gewicht des Lampenschirmes etwas ab wasich eigentlich sehr schade finde .Die Lieferzeit war... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The products when they arrived did not look of the quality I expected for the price. The reported savings are certainly fabricated in my opinion. One was particularly cheap looking so I decided to... Vis mer
I ordered an Osterich lamp and I crossed my fingers that it would arrive...I was pleasantly surprised that it arrived on time, in perfect order and the quality is fantastic. Once you put it all toget... Vis mer
I'm and interior designer and my project was to design my clients dressing room. When my client entered the room she gasped in delight and said these words, " This is a show stopper!" She was soooo ha... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
VAXLAMP is a trustworthy and useful store that specializes in selling room lights and room lamps. It is a professional lighting mall with a wide range of lighting products, including various types of chandeliers, pendant lights, floor lamps, wall lamps, table lamps, and more. Whether you are selecting the right lighting fixtures for your living room, bedroom, kitchen, or office, you can always find suitable products here.
Kontaktopplysninger
Room 1605, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mongkok, Kowloon,, 999077, Hong Kong, Kina
- info@vaxlamp.com
- www.vaxlamp.com
3,9
Bra
229 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 90 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Absolutely stunning floor lamp
Lamp is absolutely beautiful and well worth the money. It's half the price of ones I've seen in showrooms. It did take ages to arrive, even getting delayed in Hong Kong during their bank holidays season but the customer service inter-action and prompt responses throughout when I was chasing for updates was exceptional.
27. september 2024
Very bad quality, dont buy here!
The candelier I ordered came with scratches and very low quality. It wasnt even assembled and I payed more than 200€ for it.
I got a refund in the end but it took quite a lot of emails forward and backwards.
Its just a scam, dont buy there!
23. september 2024
Svar fra VAXLAMP
Hi Sophia, we are sorry that the return process made you unhappy. The scratches were caused during transportation. We quickly agreed to a full refund for you after you provided the pictures as proof. The refund was delayed for 2 days due to a payment system problem, which we also reported to you. Anyway, we are really sorry for the unpleasant shopping experience you had.
Elegant lighting. Easy to assemble.
THE BAD - The Packaging - it comes in 2 boxes which I did not expect (mine did not come together) I thought I was missing parts, the styrofoam packaging is cheap and breaks apart such that the static beads are everwhere. Mine came without assembly instructions.
THE GOOD - Easy to assemble (somewhat intuitive). DO NOT LOSE THE SMALL WHITE PLASTIC MALE TO MALE connector between the FEMALE connector in the light and the FEMALE connector that comes up the pipe.
THE BEST - The customer service was very reponsive and surprising given China made product and shipping. I will buy other items from them!
4. oktober 2024
Anmeldelse skrevet uten oppfordring
Complete nightmare
Product is coming from China which make returns/exchanges impossible because the return shipping is astronomical. That is not clearly written anywhere during the checkout/return process.
The product I received was not up to my standards and was completely cheap and flimsy looking. It was not well made at all.
Do me a favor and shop somewhere else!
15. september 2024
Svar fra VAXLAMP
Sorry that we cannot meet your expectation. Our contact page clearly states that we are from China.
We are happy to provide a full refund if the responsibility is on our side with return shipping cost on our side. You have raised different reasons for a full refund, for example, the size is too small, the material is not what you like (although the material is clearly stated on the product page). We have agreed that you can of course return them for a full refund if you simply don't like them. We also offer a very decent partial refund while you can keep them. But you don't want these solutions. We are sorry that this is not a happy shopping experience for you.
I disgraceful cannot contact vax lamp the email…
After some delay in shipment my lamp arrived
WOW what a beautiful lamp
Fabulous
10. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra VAXLAMP
Hi Mr. Edwards, we also provide the online chat service if your emails are returned. For your feather lamp order, we're sorry for the shipment delay due to our long holiday last week. We have already pushed the courier and are sure the tracking record will be updated very soon.
This lamp is better than I expected…wow
This lamp is better than I expected it’s such a WOW factor
10. september 2024
No quibble returns
We ordered a Lamp from these guys which ultimately didn’t fit into our home. We returned it and got the refund straight away. No problems.
15. august 2024
Anmeldelse skrevet uten oppfordring
Poor Design of An Attractive Light Fixture
We wanted a light fixture that had a MCM vibe, as well as one that had a swing-arm that we could use to adjust the lamp over our kitchen table, while not interfering with our skylights. Unfortunately, the arm of the lamp is not sturdy/strong enough to support the lamp. We will be returning it.
30. august 2024
Svar fra VAXLAMP
Hi Cynthia, sorry about it. We contacted you by email to ask for the video so that we can clearly understand the issue and help you out. So far, we have not heard from you. Please reply to our email so that we can work out the best solution.
Here I really had the best customer…
Here I really had the best customer service ever. I ask a question and get an immediate answer and what I wanted is resolved immediately.
11. september 2024
Anmeldelse skrevet uten oppfordring
Very pleased with Lamp wasnt sure about…
Very pleased with Lamp wasnt sure about which colour to choose and customer services kindly sent me photosx
19. august 2024
Grand professionnalisme dans…
Grand professionnalisme dans l’accompagnement personnalisé de l’achat et le suivi de la commande
16. august 2024
Beautiful Lights, Good Experience
I ordered two lights for our bathroom remodel. Before placing the order, when my contractor had questions, I reached out to Cathy in customer support and she went above and beyond to answer the questions. I then ordered the lights and unfortunately, they were damaged in the shipping process. Cathy was a pleasure to work with and handled the damage issue in a prompt and very satisfactory manner. I would definitely work with Vaxlamp again!
13. august 2024
Anmeldelse skrevet uten oppfordring
Ich könnte nicht zufriedener sein mit…
Ich könnte nicht zufriedener sein mit diesem Kronleuchter! Das Design ist exquisit und verleiht unserem Raum einen Hauch von Luxus. Die Kristalle reflektieren das Licht wunderschön und die Verarbeitung ist einfach top.
Der Kundenservice war ebenfalls herausragend. Der Kronleuchter wurde schnell geliefert, war sicher verpackt und der Support war immer freundlich und hilfsbereit, als ich Fragen zur Montage hatte. Alles verlief reibungslos – von der Bestellung bis zur Installation.
Ich kann diesen Kronleuchter und den tollen Service nur weiterempfehlen. Ein absoluter Hingucker und jeden Cent wert!
13. august 2024
This company ship lights from China and…
Very responsive to an issues caused by my own error. Helped me find a resolution which was fair to both parties. Thank you!!
29. juli 2024
Beautiful light fixture and shipping…
Beautiful light fixture and shipping was quick and easy.
I wish the fixture was dimmable
29. juli 2024
Feedback
The product was delivered on time and worked as expected. The addition of a handy remote was useful, but no instructions on what effect the buttons did without trial and error. Other than that, the overall experience was very good.
26. juli 2024
Product was delivered promptly
Product was delivered promptly. It is exactly as described. Chat service provided pdf instruction for remote.
20. juli 2024
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