Schöne helle Lampe . Das Anbringen der Lampe war relativ einfach . Der vordere Haltearm senkt sich durch das Gewicht des Lampenschirmes etwas ab wasich eigentlich sehr schade finde .Die Lieferzeit war... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The products when they arrived did not look of the quality I expected for the price. The reported savings are certainly fabricated in my opinion. One was particularly cheap looking so I decided to... Vis mer
I ordered an Osterich lamp and I crossed my fingers that it would arrive...I was pleasantly surprised that it arrived on time, in perfect order and the quality is fantastic. Once you put it all toget... Vis mer
I'm and interior designer and my project was to design my clients dressing room. When my client entered the room she gasped in delight and said these words, " This is a show stopper!" She was soooo ha... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
VAXLAMP is a trustworthy and useful store that specializes in selling room lights and room lamps. It is a professional lighting mall with a wide range of lighting products, including various types of chandeliers, pendant lights, floor lamps, wall lamps, table lamps, and more. Whether you are selecting the right lighting fixtures for your living room, bedroom, kitchen, or office, you can always find suitable products here.
Kontaktopplysninger
Room 1605, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mongkok, Kowloon,, 999077, Hong Kong, Kina
- info@vaxlamp.com
- www.vaxlamp.com
3,9
Bra
229 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 90 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The construction process was very…poor engineering
The construction process was very unfinished all sorts of manufacturing debris left in the light. Poor design in the wiring and mounting brackets. Cable restraints fell out. The remote case was cracked.
25. mai 2025
Special, stunning
Arrived quickly compared to another sender I used. Looks exactly as described. I absolutely love it.
30. mai 2025
Excellent customer service
24. mai 2025
esperienza negativa in tutto
esperienza negativa in tutto ; Prodotto arrivato con parti rotte e qualità scadente, Consegna a due spedizioni con ritardo, rimborso in discussione con proposte al 50% circa ........
4. juni 2025
Svar fra VAXLAMP
Ciao Filippo,
1. Desideri restituire il primo pacco, ma non sei disposto a fornire foto per dimostrare il problema di qualità e non sei disposto a sostenere le spese di spedizione per il reso. In questo caso, non possiamo sostenere le spese di spedizione per il reso e possiamo solo prometterti di rimborsare l'intero importo dopo aver ricevuto il reso.
2. Poiché hai rifiutato di accettare il secondo pacco, per evitare che tu sostenesse le elevate spese di reso UPS, abbiamo concordato di rimborsarti il 50% e di lasciare che UPS abbandonasse il pacco dopo aver negoziato con te. Non ti abbiamo obbligato a farlo.
In definitiva, non sei disposto a negoziare e desideri avviare la procedura di ricorso. Anche noi siamo disposti ad avviare la procedura di ricorso e ad attendere l'esito del ricorso.
Beautyfull lamp
It took a while to revive the lamp but it was worth the wait. Really a beautifull lamp with a gorgeous light glow.
23. mai 2025
Very well packaged and good quality…
Very well packaged and good quality product. Not the quickest delivery as it came from China but not too bad - couple of weeks. No complaints.
1. mai 2025
Absolutely love it
I absolutely love everything about my lamb. It just adds a luxurious touch to my living room.
It is exactly as shown on photos
21. mai 2025
Overpriced for what it is ,took about 4…
Overpriced for what it is ,took about 4 weeks to arrive and it’s not like I cant return it to china .
16. mai 2025
Svar fra VAXLAMP
Hi Anita,
Sorry for the unpleasant shopping experience caused by you.
Regarding the size, our product page clearly shows the sizes.
Because we ship most of the orders via the tax-prepaid channel, it takes a little longer than before. Normally, it will be delivered within two weeks after the order is placed. Your order was also delivered in two weeks, not four weeks. Hope for your kind understanding.
Good product. Medium shipping quality
Good:
Arrived after 2 weeks as promised.
Lamp looks like advertised. Assembly instructions were clear enough.
Downsides:
Box was damaged and internal styrofoam completely shattered which made a mess and the assembly instructions were torn. One small plastic part of the lamp was damaged.
Edit and lifted to 4 stars: support was super fast to reply and will be sending a spare part.
13. mai 2025
Buyer beware the lamps are not ESA…
Buyer beware the lamps are not ESA approved. I didn't receive a ground and the metal plate is clearly aluminum and too small for a standard picture. They aren't safe for installation. The feathers were also much smaller making the diameter of the lamp smaller than advertised. Cathy W refused to give me a full refund saying it was preferences not defect. I went back and forth over multiple requests. She asked me to lie on the return shipping to China, reducing the value of the package. LOL. I was out $500. Initially they offered a 20% refund then the upped it to 40% refund. But the 40% only worked out to $148. What a joke. BUYER BEWARE the return policy is a total scam.
13. februar 2025
Svar fra VAXLAMP
Hi Ashley, we are sorry for the unpleasant shopping experience caused.
We have to clarify the following points for your case.
1. The lamp diameter includes the feathers. It takes some time for the feathers to fall down naturally.
2. The feathers cannot be returned due to customs difficulties. Apart from the feathers' cost, your order value also includes the expensive shipping cost and prepaid tariffs. If you return the lamp body, these costs should be deducted. That is why the return value is less than what you paid. Our purpose is not to ask you to lie on this. Maybe you misunderstood this point. After receiving the lamp body you return, we will refund the full order amount to you.
3. We forgot to provide you with the ground wire, but our lamp is UL-compliant, including the wires, voltage, etc. We were willing to send you the missing parts and provide a 40% refund as compensation. But you only accepted a 40% refund and do not need us to send the parts.
Very satisfied
Although the lamp arrived in a damaged box vax lamp were very quick to respond and send replacement bulbs and apologise for the issue. The lamp is fantastic and great quality I absolutely love it and have recommended the company to all my friends
16. mai 2025
Anmeldelse skrevet uten oppfordring
Top 10 Sterne
Super Service reagieren schnell auf Mail und klären die Sache schnell. Lieferung war gut. Frau Cathy W. Ist super nett und zuverlässig antworte schnell und zufriedenstellend.
Kennt man heutzutage garnicht mehr.
Super weiter so nur so kann man Kunden behalten.
16. mai 2025
Anmeldelse skrevet uten oppfordring
Helpful customer support
I could not make it work with dimmer. Had to change all the lamps, but I still had problems. I got in contact with Vaxlamp and they were very helpful in trying to solve the problem. We finally agreed on a full refund. Good service!
10. mai 2025
Svar fra VAXLAMP
Hi Erik, we have sent you an email to follow up on this issue. Please check it and kindly reply to us. Thank you.
The Feather Lamp that I ordered is so…
The Feather Lamp that I ordered is so magical🤩🤩🤩
It Looks so luxury and like a real Palm Tree❗️
10. april 2025
Die Lampe ist sehr schön
Die Lampe ist sehr schön! Zusätzlich kann man die Lichtfarbe ändern. Ich bin mit diesem Kauf sehr zufrieden.
26. mars 2025
From the time you placed the order up…
From the time you placed the order up to the time it was shipped n delivered. It was an excellent experience
22. mars 2025
Ostrich lamp
Beautiful lamp and first class service ⭐️
8. april 2025
Anmeldelse skrevet uten oppfordring
Super friendly Customer support
Super friendly customer support open for all your questions
15. mars 2025
Beställde en fjäderstrutslampa som jag…
Beställde en fjäderstrutslampa som jag dock inte var nöjd med färgen jag valde. Fick omedelbart respons tillbaka och nya fjädrar. Mycket nöjd med servicen.
Tack Cathy🌹
28. februar 2025
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.