Total scam. Sent me wrong item. Zero response until I escalate to Amazon Pay. Finally provided return instructions. Asked for photo evidence but never responded again. Returned item immediately. 3 w... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Avoid, returned an item bought online using the returns procedure. Tracking shows delivered however no refund. Emails are not answered, had to request a refund through my credit card company. Terrib... Vis mer
Selskapet har svart
I compared prices of Converse on lots of different websites and this site was the cheapest by quite a way. I was a bit worried that the shoes would never arrive at that price! I chose the cheapest, se... Vis mer
Selskapet har svart
Terrible communication, phone numbers which don't exist or don't get answered, I ordered in March, and have had a cancellation from them only 2 days ago. No explanation, though reading the reviews its... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Urban Surfer started up as a physical surf and skate store in Exeter back in 1995. A lot has changed since then including a new owner based in the north east. We've grown into one of the UK's largest online retailers of skate, surf, ski and urban clothing.
Kontaktopplysninger
1 Palmer Road, SR8 2HU, Peterlee
- 08448844779
- orders@urbansurfer.co.uk
- www.urbansurfer.co.uk
1,8
Under middels
603 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 55 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fast delivery and great quality products.
Very fast delivery, the item I've bought just as seen in the picture. Great!
2. november 2016
Anmeldelse skrevet uten oppfordring
Eat my socks
They are great .
Great service.
Great attitude.
Great they are.
30. oktober 2016
Anmeldelse skrevet uten oppfordring
Top quality service
Quality items, good value, speedy delivery, no complaints!
27. oktober 2016
Anmeldelse skrevet uten oppfordring
Great
My transaction was simple enough and so it's always awesome when the transaction is fast and efficient. Great service.
17. oktober 2016
Anmeldelse skrevet uten oppfordring
Fast delivery, Cheapest around
Fast delivery, very satisfied with the order.
17. oktober 2016
Anmeldelse skrevet uten oppfordring
Very happy!
I bought a pop hours watch and I am very happy with it, the price is amazing and the shipping excellent! I would recommend you to anyone!
thank you and Hope to shop with again soon!!!
19. september 2016
Anmeldelse skrevet uten oppfordring
Good product with a good delivery and price
Bought an odm watch which looks great with an unusual design and quality feel to it.
14. september 2016
Anmeldelse skrevet uten oppfordring
Stance socks
Great socks. Great service. Very happy
2. september 2016
Anmeldelse skrevet uten oppfordring
Excellent all round
Easy to use website, great prices and selection and delivery was super speedy. Many thanks.
30. august 2016
Anmeldelse skrevet uten oppfordring
Lack of comunication
No information about delivery after order. Sent 2 e-mails without any reply so far.
The facts are as I see it:
I posted and order on the 25th. of October. Waited for a dispatch mail that (until today (03.09) never showed up.
Sent 2 e mails 29.08 and 30.08, no replies.
Posted this review 31.08 and called Urbansurfer 01.09 and was told that there has been computerproblems but package was sent.
01.09 late evening I receive an e mail stating that They have not found my e mails because they ended in the spam folder. Then asking if I have received the package. I replied no.
Today I see a reply on trustpilot that They found one e mail from me and that they has send me a reply as well.
30. august 2016
Anmeldelse skrevet uten oppfordring
Svar fra Urban Surfer
Hi Erik. I have found one email from you and can see that it has been replied to. We are also available by phone or live chat if you need further assistance.
Superb Service! Super fast delivery .. would recommend!
I was trying to find Black suede skate shoes (preferable the Animal Brand) for my son .. I knew what I wanted but couldnt find them .. Searched online and came across Urban Surfer .. Glad I did! They had the ones I wanted by "Animal" and in his size too .. Ordered them and they were delivered the next morning .. Super fast! My son is over the moon with his shoes .. Thank you Urban Surfer! Will use your site again and will recommend -x-
28. august 2016
Anmeldelse skrevet uten oppfordring
Bawbags
Had a bit of a problem trying to get it in my basket but a really nice guy phoned me and placed my order he couldn't have been more helpful thankyou
27. august 2016
Anmeldelse skrevet uten oppfordring
4 STARS!!!
Superfast delivery but finish of the backpack is not perfect.
9. august 2016
Anmeldelse skrevet uten oppfordring
Great Service
Good service and shopping experience. Received the watch strap in good time.
5. august 2016
Anmeldelse skrevet uten oppfordring
Outstanding !!
Superb item great service , highly recommend !!
25. juli 2016
Anmeldelse skrevet uten oppfordring
Super fast delivery!
Ordered a black DC rucksack, came literally the next day and the price was really reasonable! Can't fault the product or the service provided! Will definitely purchase from them again ! :)
28. juni 2016
Anmeldelse skrevet uten oppfordring
bawbags boxer shorts
Fast delivery.Excellent service.Recommended.
12. juni 2016
Anmeldelse skrevet uten oppfordring
Flip flops
Great service. Nice and quick. Product fantastic. No problems.
29. mai 2016
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.