Great value, fast easy delivery, and a good range of products to pick... in fact the one I wanted wasn't that easy to source, but Underfloor Heating Direct had plenty in stock. Thank you.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Easy to use web site, but underfloor controllers could be put with thermostats and actuators. Just had to keep navigating back to page. Ordered 4pm and arrived next morning, had constant emails infor... Vis mer
Selskapet har svart
Fantastic service!! We needed a house full of heatmiser smart heating controls urgently. We ordered on Saturday and these guys delivered on Monday in time for our Installation on Tuesday! We needed t... Vis mer
Selskapet har svart
Ordered 5 bags of Ultra levelit 2 which I have purchased from you previously.(great gear). It was at my job address within a couple of days all packed up nicely. No split bags etc. Great delivery guy... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Leverandør av varmeutstyr
- også i
- Baderomsforhandlere
- Byggevareleverandør
- Oppussingsforretning
- Rørleggerutstyr
- VVS-firma
Skrevet av virksomheten
At Underfloor Heating Direct, we pride ourselves on being your go-to destination for underfloor heating solutions at unbeatable prices in the UK. We feature a wide range of products, including electric and water underfloor heating, as well as essential components like insulation, thermostats, and adhesives. We're committed to quality, stocking only high-grade materials that ensure efficient heating performance. Plus, with our premium next-day delivery service, you can count on receiving your heating solutions promptly. Discover warmth, affordability, and convenience – all at Underfloor Heating Direct.
Kontaktopplysninger
4,7
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Cheaper products than elsewhere for UFH
Cheaper products
8. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Underfloor Heating Direct
Hi Arben,
Thank you so much for your feedback on our products, this means so much to us! We're thrilled to hear that you are satisfied.
Kind Regards
Customer Services
Great prices and very quick delivery.
Great prices and very quick next-day delivery. I'll definitely use again.
10. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Underfloor Heating Direct
Hi Paul,
Thank you so much for your great feedback, this means so much to us! We're thrilled to hear that you are satisfied with our services!
Kind Regards
Customer Services
I didnt get part of my order
I didnt get part of my order
They dont answer the phone or emails.
Do not order from this company I think they have gone into administration
Beware
1. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Underfloor Heating Direct
Hi John,
We are so disappointed to hear this and we apologise in advance for any inconveniences caused here.
Our team have been working at full capacity over the past couple of weeks due to the high volume of orders from Black Friday and have been working overtime to get back to our customers.
I have pushed this up the priority list and we will get back to you as soon as we can!
Kind regards,
Customer Services
Beware their premium rate phone number!
Beware their premium rate phone number!
I ordered a controller for a good price but when received realised it was a downgraded unit without the WiFi despite looking identical. I returned the product on 20/10/24 recorded delivery and it was delivered on 22/10/24. I had to chase them up for my refund on 01/11/24 by email and only got a response on 06/11/24 asking for proof of delivery which was provided the same day. No response so I chase up on 21/11/24 and then 02/12/24 and still no response. I call their customer service number 03/12/24 on an 0844 number and am on hold for 12 minutes before giving up and then I discover it is a ‘non-geographic’ premium rate number and the call to not speak to them cost £12!!
I call again via an alternative number (WeQ4U) and finally an agent answers (Rosette?) and acknowledges the poor service sorts out my refund received on 04/12/24, 6 weeks late! I’m now £12 out of pocket for making a call to chase up my refund that they were not responding to me on. Awful company - avoid them unless you want to risk your time and money with their dire response times and service.
4. desember 2024
Anmeldelse skrevet uten oppfordring
Very efficient service
9. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Underfloor Heating Direct
Hi Brett,
Thank you so much for your great feedback, this means so much to us! We're thrilled to hear that you are satisfied with our services!
Kind Regards
Customer Services
Excellent service
Easy website to navigate and timely delivery of the product
22. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Underfloor Heating Direct
Hi Chris,
Thank you so much for your great feedback, this means so much to us! We're thrilled to hear that you are satisfied with our services!
Kind Regards
Customer Services
Perfect service quick efficient and…
Perfect service quick efficient and polite customer service and support.
4. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Underfloor Heating Direct
Hi Brian,
Thank you so much for your great feedback, this means so much to us! We're thrilled to hear that you are satisfied with our services!
Kind Regards
Customer Services
I was missing 2 bags and bottles and…
I was missing 2 bags and bottles and the floor primer I ordered! Wrong address and couldn’t get hold of the office!
6. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Underfloor Heating Direct
Hi Nathan,
We are so disappointed to hear this and we apologise in advance for any inconveniences caused here.
Our team have been working at full capacity over the past couple of weeks due to the high volume of orders from Black Friday and have been working overtime to get back to our customers.
I have pushed this up the priority list and we will get back to you as soon as we can!
Kind regards,
Customer Services
Appalling returns service
Started off well, the delivery was fine. I had to return some of the order. This was sent on a 24hour delivery on 30/10/2024. I am still waiting to receive my refund - nearly 6 weeks!
I had also ordered some underfloor heating items from another company and returned to them on the same day with the same service. I received my refund from the rival company on the 2nd November (3 days!)
Underfloor heating direct will not be used by myself again as the service has been awful. I have chased and chased by email and telephone but I'm still no further forward and am still waiting to receive my refund.
30. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Underfloor Heating Direct
Hi Bryan,
We are so disappointed to hear this and we apologise in advance for any inconveniences caused here.
Our team have been working at full capacity over the past couple of weeks due to the high volume of orders from Black Friday and have been working overtime to get back to our customers.
I have pushed this up the priority list and we will get back to you as soon as we can!
Kind regards,
Customer Services
Svar fra Underfloor Heating Direct
Hi Derek,
Thank you so much for your great feedback, this means so much to us! We're thrilled to hear that you are satisfied with our services!
Kind Regards
Customer Services
Excellent service…
Easy to find products and super quick postage.
5. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Underfloor Heating Direct
Good afternoon,
Thank you so much for your great feedback, this means so much to us! We're thrilled to hear that you are satisfied with our services!
Kind Regards
Customer Services
Speedy service thank you xx
2. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Underfloor Heating Direct
Hi Miranda,
Thank you so much for your great feedback, this means so much to us! We're thrilled to hear that you are satisfied with our services!
Kind Regards
Customer Services
Great fast service will use again and…
Great fast service will use again and recommend - easy to purchase items wanted and items delivered on time as stated - thank you 10/10.
Mr Turner
6. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Underfloor Heating Direct
Hi David,
Thank you so much for your great feedback, this means so much to us! We're thrilled to hear that you are satisfied with our services and will be returning!
Kind Regards
Customer Services
Order hasn’t been delivered!
Order hasn’t been delivered!
6. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Underfloor Heating Direct
Hi Sandy,
We are so disappointed to hear this and we apologise in advance for any inconveniences caused here.
Our team have been working at full capacity over the past couple of weeks due to the high volume of orders from Black Friday and have been working overtime to get our orders out as fast as possible. We apologise for any delays caused.
I have pushed this up the priority list and we will get back to you as soon as we can!
Kind regards,
Customer Services
Incorrect product delivered
Incorrect product delivered , no response when I tried to sort out
2. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Underfloor Heating Direct
Hi Phil,
We are so disappointed to hear this and we apologise in advance for any inconveniences caused here.
Our team have been working at full capacity over the past couple of weeks due to the high volume of orders from Black Friday and have been working overtime to get back to our customers.
I have pushed this up the priority list and we will get back to you as soon as we can!
Kind regards,
Customer Services
Delivered promptly
Delivered promptly, and well packed.
5. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Underfloor Heating Direct
Hi James,
Thank you so much for your great feedback, this means so much to us! We're thrilled to hear that you are satisfied with our services!
Kind Regards
Customer Services
They messed up order and I can't get hold of customer service
2 days ago received the wrong items. Next day I emailed customer service letting them know. No response. Today I tried ringing them - twice no answer. Then I get an automated email asking me to rate them, so here's my rating. What do you expect?
5. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Underfloor Heating Direct
Hi Andrew,
We are so disappointed to hear this and we apologise in advance for any inconveniences caused here.
Our team have been working at full capacity over the past couple of weeks due to the high volume of orders from Black Friday and have been working overtime to get back to our customers.
I have pushed this up the priority list and we will get back to you as soon as we can!
Kind regards,
Customer Services
Good product
Good product, fast and sensibly priced delivery
27. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Underfloor Heating Direct
Hi Rosie,
Thank you so much for your great feedback, this means so much to us! We're thrilled to hear that you are satisfied with our services!
Kind Regards
Customer Services
👍 I am very pleased with the quick…
👍 I am very pleased with the quick delivery and the tile adhesive I ordered, it is excellent. 👍
3. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Underfloor Heating Direct
Good afternoon,
Thank you so much for your great feedback, this means so much to us! We're thrilled to hear that you are satisfied with our services!
Kind Regards
Customer Services
My product hasn’t arrived yet
My product hasn’t arrived yet
Fed ex have tried to deliver twice now one time I wasn’t in but the first time they never rang the bell.
There are no options as to leave it in a safe place.
3. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Underfloor Heating Direct
Hi Paul,
We apologise for any inconvenience caused with your delivery in this instance.
Could you kindly give us a call on 0800 141 2643, or email us at customerservices@theunderfloorheating-direct.com?
We'll happily take a look into this for you.
Kind regards,
Customer Services
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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