AVOID AT ALL COSTS - I bought a pair of trousers from Trouva in March 2025 which never arrived. Despite lots of emails, they ignored me completely and I eventually came onto Trustpilot to write a bad... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Als kleine ondernemer van een boutique aangesloten bij Trouva. Veel orders verstuurd naar hun klanten afgelopen jaar maar nooit betaald gekregen van Trouva. Koop direct bij de ondernemers ipv Trouva.... Vis mer
El día 27 de noviembre compré en esta tienda un plato de Emma Bridgewater. Desde Palma de Mallorca. Hubo una pequeña incidencia en el pago de Paypal que resolvieron rápidamente. El deseo del equipo de... Vis mer
Ordered an item, heard nothing. Emailed trouva. heard nothing. Emailed boutique direct, heard nothing. Read some reviews & thought the worst. Reviewed order on trouva site. Received reply explaining d... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Trouva.com is an online marketplace based in the UK and Europe that ships worldwide. Please note we are not related in anyway to any operations in South Africa
Kontaktopplysninger
60 Worship Street, EC2A 2EZ, London, Storbritannia
- 020 7193 6444
- support@trouva.com
- www.trouva.com
2,6
Under middels
5k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great customer service
Great customer service. Didn’t have what I wanted in stock (ostrich feather duster) but texted me on a Sunday to offer an alternative which was slightly more expensive but at the lower price
7. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi Clare,
hope you're doing well!
Thank you so much for taking the time to leave us this amazing review.
We are really happy to hear that you enjoyed your purchase and that our Trouva team has taken good care of you!
Our independent boutiques appreciate your support!
Best wishes,
Carol
Ordered quite a few items
Ordered quite a few items, some of which I returned. Did everything right and paid for tracked postage. Items where constantly getting delayed or lost, which meant Trouva refused to give me a refund. If a seller uses an unreliable courier then I think Trouva should consider no longer using them, also quality of items has really gone downhill.
1. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi there,
hope you are doing well.
Thank you for taking the time to fill out our survey, we really appreciate that feedback.
I'm so sorry to hear that you are not completely happy with your experience with us. We completely understand that our policies and systems are not ideal for everyone, however, unfortunately, at the moment, all our boutiques are small independent businesses and as we grow, however, we do hope to implement new services in the future.
We’re really sorry for any inconvenience this might have caused you and we do hope in the future you are willing to give us another chance to provide you with more positive experiences as there are hundreds of beautiful products from our community of boutiques being added to the site each day.
If you have any other questions please do not hesitate to reach out to us.
Best wishes,
Carol
Item was as described
Item was as described
Very good quality
Very good packaging
Quick service
Item arrived on time
4. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi there,
hope you're doing well.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words and we look forward to seeing you again.
Best wishes,
Carol
Eye Catching Ornament
Very pleased with my purchase, came very well packaged, with lovely special touches
Would definitely buy again from Trouva
12. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi there,
hope you're doing well!
Thank you so much for taking the time to leave us this amazing review.
We are really happy to hear that you enjoyed your purchase and that our Trouva team has taken good care of you!
Our independent boutiques appreciate your support!
Best wishes,
Carol
I feel Trouva has got it just right as I prefer Boutique style shops
I feel Trouva has got it just right. I prefer looking at boutique style shops rather than high street. Ordered a pretty dress (from Aloft). Sadly too big and they didn't have a smaller size to exchange so had to return but will definitely use Trouva first always.
30. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi there,
hope you're doing well.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words and we look forward to seeing you again.
Best wishes,
Carol
Ordered two enamel and silver photo…
Ordered two enamel and silver photo frames, they arrived in 2 day's, which was supper quick. I also appreciated that they were wrapped in tissue paper with a pretty sticker holding the tissue together no need for wrapping.
24. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi there,
hope you're doing well!
Thank you so much for taking the time to leave us this amazing review.
We are really happy to hear that you enjoyed your purchase and that our Trouva team has taken good care of you!
Our independent boutiques appreciate your support!
Best wishes,
Carol
Great Service - I mistakenly ordered the wrong size but…
I mistakenly ordered the wrong size but immediately raised an email requesting the size be changed. Shane from Trouva was really efficient in responding and continued to keep me up to date with the transit. The skirt I ordered was from Attic Womenswear who shipped straight away.
I was very impressed and will absolutely look to use Trouva again.
7. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi there,
hope you're doing well.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words and we look forward to seeing you again.
Best wishes,
Carol
The seller did not send all the items…
The seller did not send all the items in the order, and Chloe from Trouva was very prompt to follow up, keep me informed, and arrange a refund for the items not received. Excellent customer service!
30. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi there,
hope you're doing well!
Thank you so much for taking the time to leave us this amazing review.
We are really happy to hear that you enjoyed your purchase and that our Trouva team has taken good care of you!
Our independent boutiques appreciate your support!
Best wishes,
Carol
Great website. An online department store!
Great stuff from brands I've bought in the past - often in a sale cheaper than anywhere else. Delivery and any returns super simple also. Great site to have a poke about for clothes you never knew you needed.
2. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi there,
hope you're doing well.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words and we look forward to seeing you again.
Best wishes,
Carol
Hoxton Street Monster Supplies shipping snafu, fixed fast
The small boutique I was buying from did not send my package in a timely manner, and Trouva was on it before I even really knew that there was anything amiss. They contacted me to let me know what happened, and also contacted the boutique and made sure that the package got shipped asap. Because of their vigilance and speed to act when something went wrong with the shipping, the package arrived only one day late (and the holiday it was for was on a Sunday so I wasn't expecting the package on the day of as it was.) My sister loved her gifts, and she never knew that they arrived anything other than as planned thanks to Trouva.
8. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi Olivia,
hope you're doing well!
Thank you so much for taking the time to leave us this amazing review.
We are really happy to hear that you enjoyed your purchase and that our Trouva team has taken good care of you!
Our independent boutiques appreciate your support!
Best wishes,
Carol
Extra thought and extra concern
I needed 2 Coronation Mugs for my grandchildren for Coronation day and was thrilled when I found them online. But the shop got in touch - there was only 1 left! Could they send me another one slightly different? Yes, please, and it was sent before Coronation Day too!!
2. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi there,
hope you're doing well.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words and we look forward to seeing you again.
Best wishes,
Carol
Trouva provided me with a first class…
Trouva provided me with a first class customer service!! me being in the US and ordering from the UK is always a concern because this days you just don't know who to trust. the level of service that I received from Trouva was top notch!! I would highly recommend anyone to do business with them.
5. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi there,
hope you're doing well!
Thank you so much for taking the time to leave us this amazing review.
We are really happy to hear that you enjoyed your purchase and that our Trouva team has taken good care of you!
Our independent boutiques appreciate your support!
Best wishes,
Carol
Beautiful items and a great price range…
Beautiful items and a great price range for all pockets. Useful to have access to a wide range of sellers, and ideas.
27. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi Dawn,
hope you're doing well.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words and we look forward to seeing you again.
Best wishes,
Carol
Joy guaranteed
An opportunity to buy great functional design from well curated collections across the UK.
It's a door to a smorgasbord of wonders.
2. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi there,
hope you're doing well!
Thank you so much for taking the time to leave us this amazing review.
We are really happy to hear that you enjoyed your purchase and that our Trouva team has taken good care of you!
Our independent boutiques appreciate your support!
Best wishes,
Carol
Lovely item and a great service.
21. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi there,
hope you're doing well.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words and we look forward to seeing you again.
Best wishes,
Carol
unique finds
Good variety of wonderfully unique , special items at reasonable prices. Well packaged and fast delivery too.
12. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi there,
Thank you so much for your kind words :)
I am delighted to hear that our Trouva team has taken good care of you, our mission is to give our customers the best experience possible while shopping unique items.
We're happy that you're happy, and we're looking forward to your next visit.
Best wishes,
Carol
AVOID! Terrible returns policy
Slow delivery and bad returns policy. Now forced to keep an item I don’t want. AVOID if you may need to return the item.
19. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi Jude,
hope you are doing well.
We completely understand that our policies and systems are not ideal for everyone, however, unfortunately, at the moment, all our boutiques are small independent businesses and as we grow, however, we do hope to implement new services in the future.
We’re really sorry for any inconvenience this might have caused you and we do hope in the future you are willing to give us another chance to provide you with more positive experiences.
Best wishes,
Carol
Wonderful thank you
10. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi there,
hope you're doing well!
We are really happy to hear that you enjoyed your purchase and that our Trouva team has taken good care of you!
Our independent boutiques appreciate your support!
Best wishes,
Carol
Great range of products
Great range of products - I did have to return one item and that was a seamless process.
3. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi Georgina,
hope you're doing well.
Thank you so much for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words and we look forward to seeing you again.
Best wishes,
Carol
Wonderful customer service!
Fabulous search engine for the best little independent shops. And excellent customer service if anything goes at all wrong. I love Trouva!
24. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra unbouncepages.
Hi Emma,
hope you're doing well!
Thank you so much for taking the time to leave us this amazing review.
We are really happy to hear that you enjoyed your purchase and that our Trouva team has taken good care of you!
Our independent boutiques appreciate your support!
Best wishes,
Carol
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