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Hice un pedido de unas copas a la tienda De Luca Design desde Trouva, pero dos de ellas llegaron rotas (venían en una caja de cartón de comida, sin ningún tipo de identificación de producto frágil o cristal).

Solicité la devolución del producto y del importe y en un principio todo iba bien, hasta que el transportista que recogió las copas y volvió al día siguiente con la caja porque la cuenta de DHL de Trouva o de De Luca Design estaba desactivada.

Trouva quedó pendiente de buscar una solución y enviar a otro transportista. Sin embargo desde ese momento dejaron de contestar a mis emails sin indicarme ninguna solución. Por lo que sigo con las copas rotas y sin mi dinero. No se lo recomiendo a nadie.

Ordered a north face coat it came with all pulls in it. So organized a return. Returned it and was received in France then no refund for weeks. Ignoring my emails and no way of contacting them. AVOID!

Ordered a hoodie which was never received. Emailed numerous times but with no response! Very frustrating! I would certainly be very wary of this company!

Trouva have suddenly paused trading and as boutique owners we’re still waiting for the payouts for our last orders.
Please consider ordering directly from small businesses.

Update 12.02 Still no payment and no communication from Trouva. They were accepting orders up to a couple days before stopping trading, wonder how many boutiques and customers are out of pocket now.

I returned an item bought through Trouva to a shop in Germany four days ago but the shop does not seem to have collected it so that I can get my refund. I have emailed Trouva several times about this but they have not responded. (They claim to respond to queries in 24 hours but it is now four days)

I ordered a dress from Trouva, which sadly was too large for me
I have completed the returns form on two occasions and sent two emails and had no reply.I’ve spoken to the owner of the boutique who has contacted Trouva with no reply She cannot order a refund until Trouva approve the return which they are not doing
Sadly, this company seems very hit and miss with their customer services

I cannot recommend to purchase items through Trouva. The photo on their website was very misleading and I got a completely different colour blanket to I was expecting. Customer service shocking. Should be easy to resolve but now no response 7 days later! I will not be shopping again.

I tracked my parcel. It got halfway but was then apparently returned to the sender! I've sent 6 emails to enquire about this and haven't had a single reply!!! I've tried all forms of contact but they refuse to acknowledge me. They took my money and ran!
AVOID TROUVA!!!!!

This review has apparently been flagged by Trouva as defamatory? You only have to read the other reviews to realise the issues others have had......Trouva did eventually refund me ....but i had to go on pissed consumer .com.....then i finally got refunded.....so now apparently they want to take this review down ...(DOES ANYONE KNOW A PHONE NUMBER FOR THIS COMPANY??? I HAVE TRIED TO CONTACT THEM VIA WEBSITE AND ORDER CONFIRMATION EMAIL....BUT NO LUCK....THEY ARE COMPLETELY IGNORING ME....MY ORDER WAS MADE ON 24TH JANUARY AND APPARENTLY RETURNED TO SHIPPER FOR NO GOOD REASON BY DHL ....SO OBVIOUSLY I WOULD LIKE MY ORDER THAT I PAID FOR...OR A FULL REFUND!!!!....WHAT CAN I DO ABOUT THIS SITUATION, WHEN MY EMAILS ARE BEING IGNORED!!! .....ARE THESE PEOPLE BLATANTLY ALLOWED TO STEAL A CUSTOMERS MONEY??? THIS IS APPALLING!!

I returned great quality slippers to this company. because they were the wrong fit for my very narrow feet. It was a very easy process and I was guided by a staff member all the way via helpful emails. The whole process took a short time and I feel very happy about making further orders from this company. Thank you so much for your support Lucy at Trouva. My cash will be refunded very soon!

Brilliant company and excellent service.
I ordered and it arrived so quickly beautifully packaged.

The way Trouva handled an issue. Bought the wrong coloured item due to a number of mutual reasons. Trouva handled my frustration very well and sorted out the issue to my complete satisfaction. Obviously, I always judge online companies by their products, competitiveness, etc, but very important is how they handle a customer with an issue. Trouva did it very well.

I have ordered a bird for decoration and I have recieved an email saying that I would get a refund because of the issues they had to deliver the product.
I have been told that I would get a refund after 3 to 5 business days. 1 month is gone and I have not been paid back. No answer from the support and no professionalism. worst expereinece do not order from that website.

El día 27 de noviembre compré en esta tienda un plato de Emma Bridgewater. Desde Palma de Mallorca. Hubo una pequeña incidencia en el pago de Paypal que resolvieron rápidamente. El deseo del equipo de Trouva por complacer al cliente es digno de ser agradecido. Yo, personalmente, estoy más que satisfecha. Yo traté con Calum y Pete, excepcionalmente amables. El plato / bol llegó intacto, perfecto. Muchísimas gracias por todo, chicos. Feliz Navidad.

The wrost online shopping i aver deal with, even shein or temu will have better customer service then them "trouva", they don't care about the customer, all they care about is they unfair policy, the return policy is just a display to make u feel easy to purchase from them, after that they keep saying it's customer fault, item are not returnable.

Hi,
I was in contact with Lucy, and I am positively surprised about her understanding, kindness and professional approach towards the situation we were trying to solve. When this level of communication is being reached, you do not need much more that day. Thanks! Martina

Great customer service from Chloe, she was efficient, helpful and friendly. Thanks again Chloe.

I wanted to drop a review as Trouva have been really nice to me. I ordered an item but the website had the wrong photo so it wasn’t the colour I wanted.
Trouva supported me to get a free return once I showed them what was advertised vs what I got. I just got my refund today and the customer service I got was great.

Rubbish! - ordered some trainers at an increased price in a particular colour that i couldn't get else where - they sent me the wrong colour that I could get a lot cheaper in regular shop - took ages to come - now I am dreading doing a return...

Ordered cutlery, they cancelled order after a week with reason that someone else wasn’t able to fulfill it. If that’s your business model, Let people know.