Trinity Estates Anmeldelser 1 271

Michelle is always quick to respond and assist with queries and issues.

I have been working with Michelle Coates for over two years now and she has been very helpful she is always around when you need her for anything.

Michelle was incredibly helpful assisting myself with various questions throughout the sale process of my property. Getting through the the right person is the best thing you can do. We are incredibly grateful for Michelle’s efforts and time.

As a director of our RMC, after exceptionally poor service from our numerous Trinity property managers, we moved to new managing agents in December. Since the move 2 months ago, Trinity has ignored requests to provide the financial schedule breakdown of our Service Charge Reserve Funds, and to provide copies of our Reserve Fund bank account statements. This is financial obstruction, and I now have no choice but to report this to RICs.

This company are first class fraudsters. At least in the area of the country I am in. They charge a ridiculous amount of money each month with little to no presence at all on site, neglected green spaces and flooded streets. When I requested a breakdown of what is actually done with the money being paid to them each month nearly all the money is funneled away into the perpetually obscure 'managerial costs', or are hidden away for 'potential' future costs.
Avoid dealing with them at all costs, if they have been given contracts on a property you are looking to purchase I would advise looking at property elsewhere to avoid a continuous sink of money lining the pockets of the managers with nothing to show for it as a customer.

The employees in that branch are toxic and intimidating!

18 months after selling a flat managed by Trinity I received a threatening email, demanding money for energy usage, despite receiving a letter confirming a 'nil balance' at the time of sale.
It was almost impossible to contact Trinity to try to resolve the issue. Issue not resolved, despite Speaking to Switch2 and three different departments at Trinity

True to form, Trinity may reply to 97% of reviews but do nothing. Following my review on 4/2 regarding telephone conversations going back to November 2025 where each time I was told the person responsible for our estate would contact me, once again still waiting.
Almost immediately they replied to my review and said someone would contact me, of course they haven’t. I suspect they employ people just to answer reviews rather than sort out the problems. As I said last week, not fit for purpose. These companies are set up on new estates to fleece home owners, nothing more.

Not very happy with Hillcrest estates losing my cheque. Then taking 14 days to process a replacement cheque. Then doubling this payment on my account to make me in arrears. Accounts seem to have been created by a 5 year old who can't minus or add up I'm writing to the property ombudsman.

Accounts long overdue. Contractors leaving rubbish behind and no reply to emails. Shambles of a company.

I sent the ground payment to the wrong account which was the trinity account, a simple mistake and one I thought could be rectified rather quickly. Emailed the accounts team where instantly I get an auto reply saying they’ll contact or reply within 10days. Clearly they don’t stick to that as not one person has contacted me from that team. Luckily I copied a direct email in the email who was part of the accounts team however he also did not reply!
I was emailing the building manager separately about the increase in service charge(continually goes up and we still don’t see any changes) he relied promptly and advised me on my question. So I replied and copied in the accounts team and asked him to chase up my refund, which he did and surprisingly someone from account replied straight away!! It had taken over 20 days to get a response! To which they said they would process it today. However… still not been refunded and still can’t get a response! I understand it was my mistake to send the payment to the wrong account in the first place but I’d appreciate some kind of response and action to solve the matter. Having auto-responses on emails telling people they will reply in 10days is pretty poor when an email can be sent within a couple of minutes. I do own my flat and will be looking to move on this year as the service is not there for the £200 a month that we pay!

This company is not fit for purpose. I have phoned 4 times, the first time in November 2025 regarding overhanging branches from large trees at the side of my property.

I am unable to speak to the officer in charge of this area, every time being told she is unavailable and will return my call when she returns to her desk. I was told by the previous officer that it is on their ‘Spec” to cut back these branches every year when the leaves have fallen, but this has not happened either last year or this year. With the gale force winds we have endured this year we have to clear up the mess in our garden and I am fearful for my grandchildren that one day one of these trees will kill one of us.

Before you get to speak to anyone at Trinity you have to listen to a recorded message about how you need to be courteous to their staff and they will not tolerate people being aggressive. Is it any wonder people are aggressive when they phone 4 times without any answers, just promises to get back to you, which they never do. Not worth the 1 star……

Trinity has been forced upon us and they have no interest in being professional or helpful towards their customers. We've even been told by their subcontractors that they don't respond to their emails. Service is terrible, there is high staff turnover so no continuity, formal complaints do not get addressed in accordance to their own complaints procedure. Accounting is poor with no transparency and lack of willingness to provide documentation. Emails come across as ignorant and don't address the queries.

Yemi has been very helpful every time I have spoken to her

My estate manager (Gary Wolf )
Has always been extremely helpful with all my enquiries and requests..
He is aware of my disability and responses effectively and efficiently .

Living in a Trinity Estates–managed building is deeply frustrating. There are ongoing reports of drug misuse within the building, and bulky waste is being dumped illegally in shared areas with no effective response from management. These issues are repeatedly ignored. Instead of addressing serious safety and hygiene concerns, the company focuses on trivial matters. I was even threatened with having my doormat removed. This level of misplaced priority says everything about how residents are treated. Poor management, poor communication, and no accountability.

Absolutely shocking. Never have I paid so much for so little.

The service from this company is absolutely appalling.

If you have property that needs managing do not use this company

This company is absolutely all about money. Money first, service last.

Property managers that won't speak to you. They tell you they are actioning things then they just don't. Leaving you to chase them yourselves.

Half of these reviews will have been edited because like my Google review they contact you to try and get you to change it

Not even worth 1 star. We have the misfortune of having Trinity Estates as the managing agent for The Maples, Buntingford. They do not respond to emails containing legitimate concerns from residents about poor workmanship at extortionate prices, and questionable accounting practices, which when challenged, they do not have clear and detailed explanations for (the reason why I assume ignoring the situation is easier for them). The most recent example? Electricity costs for the street lighting for the development... last 3 years at ~£4k per year, this year... £12k. No explanation just wham, £100 per property to cover street lighting costs. As far as I can tell, they haven't even investigated it (bearing in mind the most recent accounting period ended in June 2025 so plenty of time to sort the issue). I'd also like to know exactly what "management" they actually do, nothing obvious. AVOID, AVOID, AVOID - hire Trinity Estates at your peril.