Trinity Estates Anmeldelser 

ZERO*****
I have been a resident for nearly 14 years, and my recent experience with Trinity Estates has been extremely disappointing. Over that time, I have seen the overall standard of service decline significantly. In my opinion, it has now become deplorable.

Around 45 households have been left with an unreliable water supply for over three months due to a failed pump. While delays with contractors can happen, what has been unacceptable has been the complete lack of proactive communication.

Residents were initially told the issue would take around 6–8 weeks to resolve. When that deadline passed, we received little meaningful information and were forced to chase for updates ourselves. After raising concerns, I was advised the works would be completed by **28 July**, yet that date has now passed without any further communication or update.

Managing agents are responsible not only for coordinating repairs but also for keeping residents informed, particularly when essential services such as water are affected. Instead, there has been a lack of transparency, poor communication and no visible sense of urgency.

Many residents have expressed deep frustration with the way this situation has been handled. Based on the conversations I have had, I believe that if residents had the ability to appoint an alternative managing agent, many would do so without hesitation.

Empathy in emails is appreciated, but it is no substitute for proactive management, accountability and regular updates. Residents deserve far better than being left in the dark over something as fundamental as their water supply.

Based on my experience, I cannot recommend Trinity Estates.

Poor property management and communication.

I am a director of a residential estate who sacked Trinity late last year. They still refused to reimburse us our ring-fenced ground rent account, and one supplying the annual return, they have removed £39,000 from this Ground Rent only account on the annual return and haven’t returned any of our £50k ground rent. They refuse to answer any questions. They refuse to provide us with any receipts. They have not returned over £110,000 of our service charge account - nearly 8 months after getting rid of them.
I supposed earning interest on £160k for 8 months is a great business idea.
To the regional manager, I am very disappointed with you lack of assistance and engagement to get this absolute steaming mess cleared up.

Very\nHopeful and good at a job.

My experience with Trinity Estates has been extremely disappointing.

Following the year-end accounts, we received a letter advising that we had been overcharged and were asked to pay what they stated was the corrected amount. Shortly afterwards, another letter arrived explaining that an error had been made and that the previous calculation was incorrect. From discussions with other residents, this doesn’t appear to have been an isolated incident.

Rather than refunding the overpayment or issuing a credit note, the money has simply been left as a credit on my account. I don’t think it’s unreasonable to expect that if a company makes an error resulting in an overpayment, the money should be returned promptly rather than retained.

The service itself also leaves a lot to be desired. Considering the level of service charges we pay, the communal areas are often poorly maintained, with overgrown grass, untidy planting, and a general lack of upkeep. It’s difficult to see where the money is going.

Overall, the financial administration appears disorganised, communication has been poor, and the standard of estate maintenance falls well below expectations. I would not recommend Trinity Estates based on my experience.

Trinity are, without doubt, the worst company that I have ever dealt with. I have submitted several complaints over the years, with specific reasons. They have not been able to conduct an investigation correctly, according to their own policy. In effect, you cannot make a complaint.
Trinity's 'Head of Property Management' even went on to lie about the contents of our Transfer Documents, the basis for Trinity's ongoing management, before preventing other team members from doing their daily jobs. When this was highlighted, Trinity have taken no action. They allow their senior management to lie to you without any checks or balances. That is why they will never be a company that can be trusted.

Absolutely useless. Front door to communal hall first reported as being broken 6 months ago. Despite numerous phone calls the repair is going nowhere. My wife wrote a formal letter of complaint which went unanswered until she received an email saying the mailbox of the property manager (Ms C Goicher) was no longer being supported. She phoned them again today and they said they were still waiting on a 3rd contractor quote which is exactly the same response as 3 months ago. Does the ombudsman have any teeth to act or are they just on the side of their members ?

Updated review: Their response is they cannot locate the property so cannot do anything about it. Utter Rubbish ! So the property is 38 Whitegates, Court Bushes Road, Whytleafe. Maybe that will help.

Morgan was very helpful

There are not enough adjectives to describe how appalling they are. They do not respond to emails or messages left on their portal. We’ve had a water pump leak for months, yet the excuse for not fixing it is that the RMC directors have not authorised the repair. In the eighteen years that we’ve lived in, the internal communal area has been painted once but the outside never. Lots more to add but not enough room here!

If I could leave a review with zero stars I would - Trinity are responsible for the maintenance of the green spaces on our housing estate and we have been attempting to resolve a long standing issue regarding inappropriate use of one of the areas with absolutely no success whatsoever. Appalling lack of communication on their part and complete disinterest in general to any issues raised although they are quick enough to take the monthly direct debits!! The only time we received a response was after contacting the CEO to complain but Trinity still haven't addressed the issues and subsequent correspondence from us has just been ignored. If you try to speak to someone by phone they are always in meetings and no-one bothers to return the phone call. Several neighbours have also complained, with the same atrocious customer service. Overall Trinity are inefficient, incompetant,disinterested and basically can't be bothered to engage in a positive manner - just want your money!!

The worst company I have ever dealt with, poor communication, unnecessary demands for payments

Very expensive but poor management

Humaa Hamid the Customer Accounts Advisor was friendly and helpful

If I could give Trinity Estates zero stars, I would.
Without question, this is the worst company I have ever had the misfortune of dealing with. Years of ignored emails, broken promises, constant changes in property managers, unexplained charges and an astonishing lack of accountability. Every simple issue becomes a battle, and the amount of time wasted chasing them is beyond belief.
The complete disregard for their customers is what stands out most. You pay significant management fees yet have to fight for even the most basic communication. Senior management have repeatedly failed to engage despite numerous requests, leaving longstanding issues unresolved.
Our experience has been exhausting from start to finish. I genuinely cannot recommend Trinity Estates under any circumstances. If you have a choice of managing agent, avoid them.

Woeful customer accounts team who do not listen to a single thing you say

Morgan was able to resolve my queries promptly and efficiently.

Michelle Coates has been our property manager for the last couple of years on a development in Redhill Surrey and dealing with her has been an absolute pleasure. She is always helpful to answer any queries relating to the property and goes above and beyond to ensure the residents are looked after. She is a real credit to Trinity.

Receiving very prompt ongoing updates to a recent incident at my property

Ann was exceptional and knew exactly what to do, and who to contact immediately! Thanks

I have had my issues with Trinity previously however I want to take the time to give credit to one of their brilliant Customer Accounts Advisors, Magda Zywina. She is very helpful, pragmatic and efficient. She has been incredibly helpful and deserves credit where credit is due! I hope that more advisors can be like Magda because she is an asset to Trinity. It can be slow and frustrating trying to resolve issues but she was just fantastic and so fast at responding to everything. Thank you Magda, I hope to deal with you every time I need help because you are excellent!