Minibus booked months in advance, deposit paid. Confirmed several times. No details ever provided for the driver. No contact from any driver. No minibus ever arrived. They now want to keep the d... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I hired through this company for a minibus for our pick up & drop off to & from haven. I had never booked through a company at first so I was very wary but Taylor who I spoke to and was communic... Vis mer
I recently was in the position of needing to hire a minibus to transport several people including a disabled person to a function The lady that I spoke to I believe her name was Emma could not hav... Vis mer
The online enquiry was simple and straight forward. The quotation was comprehensive and came through from Jackie quickly. Amendments were dealt with courteously. The driver was polite and turned up on... Vis mer
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 44 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Friendly driver
Friendly driver, prompt arrival, competitive pricing
Great Service!
We had a great, very considerate driver who took brilliant care of us. He was very punctual, lovely to chat to, a very safe driver and he made us all feel welcome in his van. Great service! Also I loved the way the booking took place. Felt well taken care of from the start to the end.
Great service
Alex Hart was very good at communicating the booking and driver info for the 20 seater bus we hired.
Both journeys too and from the airport were on time and smooth. Great service !
Great Experience with Transport Hub UK
This is the first time we have hired a vehicle through Transport Hub UK and we are very grateful to be helped by Emma with all our clients' needs. Not just 1 or 2, but we rent more than 20 vehicles during our clients' trips to London. The car is in good condition, the driver is neatly dressed. Emma is also very responsive and proactive in communicating, making it easier for us if we need changes or assistance immediately.
Friendly and professional company very…
Friendly and professional company very user friendly system. Everything went according to plan.
Would have been 5 star
Would have been 5 star if progress is communicated. Downpayment was done on a Wednesday but no communication until Saturday. In those days of silence, i thought i was scammed ☹️. I put my trust in the reviews that this is legit. In the end, our trip for the next Monday went smoothly. Thanks to sarah who arranged our journey!!! Will definitely try next time. Hopefully, communication by then is improved.
Hen night return
Correspondence from start to finish from driver Lorraine was 1st class, additionally she was very accommodating when our needs changed slightly as she had no issues with any changes we asked of her .
Great overall experience from the team
Great overall experience from the team, they fully supported a 3 week schedule covering both day and night shifts 24/7.
Wedding transport - Alex Hart
Alex Hart was approachable, and arranged great transportation for our wedding guests. Would highly recommend:)
All good
All good. Arrived on time. Polite and friendly driver! Would definitely use again.
Good experience
Great experience, Alex Hart was very efficient and helpful (especially in dealing with a last-minute change due to a train strike) and our driver Mohammed was very kind. Would book again!
Excellent Service & Comms
I only came across this company by searching for a local minibus company to get a group of 10 of us into London. everything was seemless, from the initial booking enquiry with Sarah who updated us with any changes, to our driver Daniel, nothing was an issue or problem at all. Will 100% use you again. Thanks so much
Great service
Sam Lee organised our coach hire, driver contacted us 2 days before pick up. Nice coach and polite driver. Coach arrived early on the day.
Easy booking and good communication - would 100% book again
Thankyou Sam and transport hub uk ❤️
Good communication with the agent Sarah and friendly driver…
Good communication with the agent Sarah, who handled our many queries about timings, prices, multiple journeys and drivers very efficiently.
We waited a day or two to get the driver's name once the booking was confirmed, but it was a bank holiday weekend so can be expected.
The driver was really good, turned up on time, very easy going, friendly, communicative. First time using them and can't fault the service.
The driver contacted me the day before…
The driver contacted me the day before our trip, it was great to have his contact details and meant I didn't have to worry.
Michael (the driver) was there when we got to the pick up point and was friendly and polite.
Didn't turn up!!!!
The one star is for the original quick communication.
We booked a bus transfer for 21 people from Stoke to Liverpool for a hen party. I booked the transport to leave at 10.30 to be in Liverpool for an activity at 1pm. Initial communication was thorough and fast. £200 deposit paid.
The buses did not turn up!! I rang the company 4 times, one time i was transferred and the phone went dead I was told that Sarah who organised the booking was off work, but she answered emails later that day.
I was told repeatedly they would find out where the buses were and call me back.
At 11.26 they rang to say the buses would not be coming but did I still want them to do the return journey!! Clearly the answer was no.
We had to organise a combination of uber taxi transfer and some people drove in there own cars.
We were late for the activity we booked, no compensation and awaiting deposit to be transferred back.
Driver was brilliant
Driver was brilliant, on time very friendly and accommodating as we wasn't sure what time we would be returning. Just said call me when you're ready.
The coach we hired NEVER TURNED UP
The coach we hired NEVER TURNED UP! No one is answering the phone, and we can't get in touch with them; the number's been disconnected. That's £540 down the drain and a group of boys late for D of E. WORST COMPANY.
Delivered as agreed
The online enquiry was simple and straight forward. The quotation was comprehensive and came through from Jackie quickly. Amendments were dealt with courteously. The driver was polite and turned up on time. He kept us informed of our progress and did his best to get us to our destination on time but obviously had no control over the hectic London traffic.
Highly recommend Transport Hub
We booked a very last minute (morning of the flight) bus transfer to Birmingham airport and Alex Hart went absolutely above and beyond for us.
Alex was extremely lovely and very quick with getting back to me, my family and I were very impressed with the service we received with this company. Our driver was so pleasant and also took the extra mile for us to ensure we got to the airport on time and took us directly to the entrance which was greatly appreciated with all the luggage we had with us!
We were so worried about transport as it was literally the morning of our flight but within minutes of calling we received a quote and a confirmation of transport - worth every penny and made the initially stressful morning an exciting start to our holiday. Cannot thank Alex and our driver enough!
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