Got our Automatic bin and it was great, good size with good size opening, easy to set up, excellent. Registered for the extended warranty offered and all was good. After 15 months the lid started to s... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Fantastic company. Our airfryer did go a bit funny but contacted customer services via email and was all sorted within an hour and a new one dispatched. This is what you call brilliant customer servic... Vis mer
Selskapet har svart
60Litre pedal bin unfortunately although lovely bin it had 3 dents which were noticeable. Got in touch with Tower for a replacement Joseph handled the complaint with understanding. The design is good... Vis mer
Selskapet har svart
I had to contact the customer service department today because a part had broken in my sensor bin. I was very lucky to get a reply from Joseph, one of their operatives, within 24 hours and he was fri... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Kontaktopplysninger
Berry Hill Road, ST4 2NL, Stoke-on-Trent, Storbritannia
- www.towerhousewares.co.uk
4,6
Enestående
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 96 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Elle
Elle - Customer Services Executive was extremely thorough with resolving my complaint. Thank you
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Rabia,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to resolve your complaint thoroughly.
Thank you for your kind feedback. We’ll be sure to pass your comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
The company let themselves down
In April I suffered an electric shock while using my Tower air fryer. I reported this frightening incident to Tower, who requested that I send the air fryer over to them for investigation, which I promptly did.
It is now July - it has taken 10 weeks for the company to weakly respond by saying that the air fryer apparently is not faulty. I don't entirely believe this, but at least now I can get my electrician to look at the electrical socket, which I have not dared to use since the incident.
The response from Tower has been shockingly slow, vague and pointless. But perhaps most annoying is their assertion that they have sent me a replacement air fryer. They haven't sent me a bean unless it is a bloody INVISIBLE air fryer!!
Do not trust this company - in my true experience, they have no customer care, they are negligent, they are painfully slow to respond and they are deceitful.
In reply to Tanya's response to my review: 30 days turned into nearer 60. No-one checked to see if I had received the replacement fryer and replies to emails were painfully slow. It has left a bad taste in my mouth. In this hot weather, it has also been really inconvenient and costly to be without an air fryer.
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Catherine,l
Thank you for your feedback.
We’re very sorry to hear that you have been left feeling disappointed by your experience and appreciate how concerning this incident must have been for you.
Following your report, we arranged for your Air Fryer to be returned to us for a full quality inspection. At the outset, we advised that this process could take up to 30 days to ensure the product could be thoroughly assessed. Following testing, our Quality Assurance team found no evidence of a manufacturing fault. However, as a gesture of goodwill, we arranged for a replacement to be sent to you.
Unfortunately, the initial replacement was reported as missing whilst in transit with the courier. As soon as this came to our attention, we arranged for a second replacement to be dispatched, and this is now with the courier for delivery.
We sincerely apologise for the delays and frustration caused throughout this process. Whilst we appreciate this has not been the experience you expected, we are pleased that a replacement is now on its way to you.
Kind Regards,
Tanya - Customer Service Operations Manager
Many thanks to Ezmie at Tower
Many thanks to Ezmie at Tower. Fantastic service with a warranty claim. Some people can renew your faith in customer services. Thanks again.
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Julie,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie provided such fantastic service with your warranty claim.
Thank you for your kind words. We’ll be sure to pass your lovely feedback on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Well done customer service
My 18 month old air fryer stopped working, I had no digital display so was unable to use it. I was covered by the extended warranty and contacted customer service by email. They responded within 12 hours, after a couple of emails and photos later, all was resolved and I am now awaiting a replacement air fryer. Well done customer service for all your prompt responses
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Anita,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to resolve your warranty claim quickly and that your replacement Air Fryer is on its way.
Thank you for your kind feedback about our prompt responses. We really appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Gesture of goodwill
My airfryer display sounds went very quiet (I'm visually impaired so rely on the beeps) So I contacted Tower to report the issue and see if i could get it repaired. They emailed me very quickly and asked for all the documents, photos and proof of warranty. I sent them and unfortunately I wasn't covered by the warranty. But as a gesture of goodwill the customer services assistant Elle sent me a message saying that I would get a replacement within 5 days. The customer service was excellent and I'm one very happy customer. Thank you Elle.
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Vimla,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to assist you and provide a positive outcome.
Thank you for your kind words about Elle and our customer service. We’ll be sure to pass your lovely feedback on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
I highly recommend shopping @Tower.
I highly recommend shopping @Tower.
I purchased a cookware set last year.
Just recently I started using but Unfortunately, it was defective.
I contacted the manufacturer (TOWER) since I had warranty.
The team was incredibly responsive and went above and beyond to ensure my issue was addressed promptly.
Thank you ladies @ Towerhouseware for always being on hand to offer help.
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to resolve the issue with your Cookware Set promptly and provide the support you needed.
Thank you for your recommendation and your kind feedback. We’ll be sure to pass your lovely comments on to the team.
Kind Regards,
Tanya - Customer Service Operations Manager
I ordered the 60L Recycling Pedal Bin…
I ordered the 60L Recycling Pedal Bin (Order #235547) and was extremely disappointed when it arrived.
One of the lids is faulty and the closing mechanism doesn't work properly. The bin also arrived with a noticeable dent. I provided both a video and photos as evidence, but this should never have happened in the first place.
For the price Tower Housewares charges, I expected a much higher-quality product. Instead, I received an item that was damaged and defective straight out of the box. The overall build quality simply doesn't justify the cost.
On the 26th June 2026 I contacted customer service requesting to return the item for a full refund and asked for return instructions but as of today, still waiting for a response. I hope they resolve this quickly, but my first impression has been very poor.
Based on this experience, I cannot recommend Tower Housewares. Quality control needs significant improvement.
04/07/2026 - I wanted to give an updated. Tower customer service have reached out and after a few more emails back and forth, I want to confirm that the matter was resolved very satisfactory with a positive outcome. They restored my confidence . So they earned 2 more stars.
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Roberto,
Thank you for updating your review.
We're pleased we were able to resolve this for you and restore your confidence in our service.
We sincerely apologise that your Recycling Pedal Bin did not arrive in the condition you expected, but we're glad we were able to reach a positive outcome.
Thank you for giving us the opportunity to put things right and for updating your review. We really appreciate it.
Kind Regards,
Tanya - Customer Service Operations Manager
Bought a new tower slow cooker…
Bought a new tower slow cooker struggled to register the extra guarantee, could not find the one I bought in the list, sent email, Joseph was excellent replied back quickly, guided me through and sorted it. Excellent customer service. Thank you Joseph.
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Melony,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you with registering your extended guarantee and guide you through the process.
It’s wonderful to know that Joseph responded quickly and helped get everything sorted for your Slow Cooker.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Had a fabulous assistant online helped…
Had a fabulous assistant online helped me so much. Thank you so much Joseph xx
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to help you and provide such excellent support.
Your kind words mean a great deal, and we’ll be sure to pass your lovely feedback on to Joseph. We know he’ll really appreciate it.
Thank you for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Great support to reduce waste
My freestanding fan stopped working and I thought I needed a replacement part. In this hot weather I was so tempted to throw it away and buy a new one, but instead Tower sent me a replacement part free of charge. When that didn’t fix things, they gave me further advice until I was sorted. My dog is now not melting, and neither am I. Thank you Joseph and Keighley, from Em and Jack (the Labrador)
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Emily,
Thank you for your 5-star review!
We’re delighted to hear that Joseph and Keighley were able to help get your Freestanding Fan back up and running.
It’s wonderful to know that we could provide a replacement part and continue supporting you until the issue was fully resolved. We’re especially pleased to hear that both you and Jack the Labrador are staying cool in the hot weather!
Thank you for your lovely feedback. We’ll be sure to pass your kind comments on to Joseph and Keighley.
Kind Regards,
Tanya - Customer Service Operations Manager
My airfryer failed after just 17…
My airfryer failed after just 17 months. Contacted Customer Services and spoke to Joseph. Sent in requested information and hey ho ! replacement airfryer arrived within 3 days. Cannot fault their Customer Service. 5 stars to Joseph !! Thank you.
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Jane,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you promptly following the issue with your Air Fryer.
It’s wonderful to know that the warranty process was straightforward, your replacement was arranged quickly, and it arrived within just three days.
Thank you for your kind words and for awarding Joseph 5 stars. We’ll be sure to pass your feedback on to him.
Kind Regards,
Tanya - Customer Service Operations Manager
Given discount
They didn’t gave me exchange on these fans has 3 year warranty stated on boxes but they refused to give i didn’t received any information in boxes even i have to register for one year and they keep telling me it 2 year we give one year free and one year u have to register and they just provided me discount not full exchange on fans so i bought 2 swan stand fans they fine purchase it took little longer than expected
I personally think they shouldn’t write on boxes about warranty if they gone provide proper information how and when we needs to register its v confusing information on boxes and nothing inside box to register form
Information should be clearly stated
How we can register and claim
Thanks
14. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Shahzadi Malik,
Thank you for taking the time to provide further feedback.
We appreciate you continuing to share your experience with us and we’re pleased that, following our conversations, we have been able to support you with a resolution and arrange the agreed goodwill discount.
We understand your comments regarding the warranty information and appreciate that this may have caused some confusion. To clarify, our products come with a standard warranty, and customers can register their product to receive an additional extended warranty period free of charge. The registration process is required to activate this additional cover.
We value your feedback regarding how this information is displayed and communicated, and we will ensure your comments are shared with the relevant teams as part of our ongoing improvements.
Thank you again for your patience and for allowing us the opportunity to assist.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service
Fault with air fryer. Issue was dealt with promptly and politely by Joseph and my replacement is on the way. Great customer service. Thank you.
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you promptly and politely with the issue you experienced with your Air Fryer.
It’s wonderful to know that the matter was resolved quickly and that your replacement is already on its way.
Thank you for your kind feedback. We’ll be sure to pass your comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Registering for warranty issue
Had an issue registering an iron for warranty. Joseph promptly and professionally dealt with this for me with ease.
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Joanne,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you with registering your Iron warranty and resolve the issue quickly.
It’s wonderful to know that you found Joseph’s support prompt and professional. We’ll be sure to pass your kind feedback on to him.
Thank you for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Claim made under 3 year warranty
My 2 year old Tower Air Fryer developed a fault and so I contacted Tower customer services to request a repair/replacement under the terms of my 3 years warranty.
I received an email asking me to provide a photograph of the backplate and a copy of my original receipt. Very quickly I received a reply from Joseph to say a replacement Air Fryer had been authorised and he provided me with a choice of several Tower air fryers to choose a replacement from.
I sent an email confirming my choice and only a few days later received a brand new product.
Throughout my claim Joseph provided me with a 5 ⭐⭐⭐⭐⭐ star service and I cannot rate him highly enough. I do hope the company recognises this as he is a perfect model of what a customer service employee should be. Professional and friendly at all times and keeps the client updated throughout the claim process.
I am so glad I took the time to register my product to extend the original 1 year warranty to 3 years.
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Marlyn,
Thank you for your 5-star review!
We’re delighted to hear about your positive experience with our warranty service and that Joseph was able to support you throughout the process.
It’s wonderful to know that Joseph provided clear guidance, kept you updated, and made the replacement process straightforward. We’re especially pleased to hear that you found his service professional and friendly, we’ll be sure to pass your kind words on to him, as we know he will really appreciate them.
Thank you also for taking the time to register your product and extend your warranty. We hope you enjoy your replacement Air Fryer.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent help with a spare part
Joseph and the customer service team came back to my query within a day and are sending me a missing part free of charge, which will arrive within five days. Such an easy and pleasant experience - very glad that my hoover will be in use again so quickly. Thank you
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Frankie,
Thank you for your 5-star review!
We’re delighted to hear that Joseph and our customer service team were able to assist you so quickly with your query.
It’s wonderful to know that the missing part was arranged promptly and that your Vacuum Cleaner will be back in use again soon.
Thank you for your kind feedback. We’ll be sure to pass your comments on to Joseph and the team.
Kind Regards,
Tanya - Customer Service Operations Manager
All the staff are really helpful
All the staff are really helpful, but my most recent experiences have been with Martin and Sara.
I spoke to Martin again today because I had a few questions. He never minds how many questions I ask and always takes the time to explain everything clearly, which I really appreciate.
A big thank you to Martin, Sara, and everyone there for all your help and support.
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Susan,
Thank you for your 5-star review!
We’re delighted to hear about your positive experiences with our customer service team, and especially that Martin and Sara have been able to provide such helpful support.
It’s wonderful to know that Martin takes the time to answer your questions clearly and make sure you feel supported. We truly appreciate your kind words and will be sure to pass your feedback on to Martin, Sara, and the wider team.
Thank you again for your continued support.
Kind Regards,
Tanya - Customer Service Operations Manager
Promt and Excellent service ,I had a recall last…
Excellent service ,I had a recall last year on my air fryer and tower replaced it ,used new one few times ,but sadly stopped half way through cooking ,texted customer service via email I had from recall replacement and got a lovely lady Sara ,who promptly sorted for me and after sending information she required ,she arranged a replacement to be sent out ,all within a day or two ,very impressed with her efficientness and should be receiving new one in a day or two ,do big pat on the back to Sara ,thankyou so much 🤗
21. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Jane,
Thank you for your 5-star review!
We’re delighted to hear that Sara was able to assist you so quickly and efficiently with the issue you experienced with your Air Fryer.
It’s wonderful to know that Sara made the process straightforward, kept things moving quickly, and arranged a replacement for you within such a short timeframe.
Thank you for your lovely feedback and for giving Sara such a well-deserved “pat on the back” we’ll be sure to pass your kind words on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
Replacement Item
Holly was very helpful in organising a replacement water jug, as the one received with new iron was broken. Thank you 😊
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Lynn,
Thank you for your 5-star review!
We’re delighted to hear that Holly was able to assist you with arranging a replacement water jug for your Iron.
It’s great to know that Holly was helpful and able to resolve the issue for you.
Thank you for taking the time to share your feedback. We’ll be sure to pass your kind comments on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Very helpful and friendly company to…
Very helpful and friendly company to order from
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Sara,
Thank you for your 5-star review!
We’re delighted to hear that you found us a helpful and friendly company to order from.
We really appreciate your kind feedback and thank you for choosing Tower.
Kind Regards,
Tanya - Customer Service Operations Manager
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.