Very pleasant and helpful manner.explained policy concisely and easy to understand.I obtained policy over a phone call.Gave consultant my email and policy was emailed to me promptly.overall a seamless... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Tower were on the ball. Quickly changed my insurance to the new car for the one written off. Very quickly paid a fair amount for the comprehensive inurance on the old car and quoted an insurance for... Vis mer
Selskapet har svart
Explained everything well and answered any additional questions I had clearly. Insurance made easy - also cheaper than i had been quoted else where.
Selskapet har svart
Friendly customer service.Staff are very pleasant to talk to over the phone.Very polite and full of good valuable advise.The insurance packages are reasonable as well.
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Tower is Kiwi born and bred insurance company that's been around for over 150 years. We're always looking for new ways make insurance simple like making sure our policies are written in plain language, offering a range of simple and flexible options to suit your needs and making it easy to manage your insurance online in your own time with My Tower.
Kontaktopplysninger
Level 5/136 Fanshawe Street, 1010, Auckland, New Zealand
- 0800 379 372
- www.tower.co.nz
4,3
Enestående
4k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Tower
Hi Morry,
Thanks for your review, we really appreciate it. If there's any additional feedback you have, please let us know.
Warm regards,
Tower Team
The telephonist was so helpful as we…
The telephonist was so helpful as we changed policies
8. oktober 2026
Svar fra Tower
Hi Shelley,
Thank you for sharing this feedback - we'll let the agent know!
Warm regards,
Tower Team
Svar fra Tower
Hi Alan,
Thank you for sharing your experience. We appreciate your feedback and continued trust in Tower.
Thanks,
Tower Team
I have an email dated 08/10/26 from…
I have an email dated 08/10/26 from Jonacani Bulivou from Tower
confirming that this email address has been deleted from my profile
and replaced by my Gmail address.
I continue to be confused as to what updates have been done to my house, contents and car insurance.
I have received so much conflicting info I am waiting to see if my car insurance is direct debited on 15/10/26
8. oktober 2026
Svar fra Tower
Hi Laurine,
We're sorry to find that you are receiving conflicting information and clarification around changes made to your account and policy recently.
We have reviewed your account and can confirm that your only email address on file is your Gmail one. Two of your policies were updated to reflect the new email address, and your car policy was moved from a duplicate reference to a single reference with the other two policies to allow you visibility and access to all of your policies online.
We hope this clarifies any concerns you have, but we have organised a team member to contact you directly to confirm this today.
Thanks,
Tower Team
The patience and attention of the online…
The patient and attention of the online assistant
Very positive experience
13. oktober 2026
Svar fra Tower
Hi Stephen,
Thanks for sharing - we'll pass the feedback on to the team member who assisted you with your cover.
Welcome to Tower!
Warm regards,
Tower Team
Simple easy process to switch insurance…
Simple easy process to switch insurance companies online. A great tool for ensuring that you have everything covered. And discounted for the first year! Looking forward to a great insurance journey.
8. oktober 2026
Svar fra Tower
Hi Sue,
This is such a kind review of our online quote to buy journey - thank you for taking the time to share this feedback with us.
We are thrilled to have you on board and look forward to providing you great cover.
Warm regards,
Tower Team
The process of switching our insurance…
The process of switching our insurance was easy and simple. We saved a reasonable amount switching insurance companies after 30yrs. Service has been amazing
8. oktober 2026
Svar fra Tower
Hi Sue,
Thank you for sharing your experience getting new cover in place. We're thrilled to have you onboard with us and provide you great service throughout the process.
Warm regards,
Tower Team
I am still unsure whether me ford…
I am still unsure whether me ford fiesta insurance has been cancelled
8. oktober 2026
Svar fra Tower
Hi Carolyn,
We're sorry to hear that your policy hasn't been cancelled as per your request. We've organised a team member to follow up with you today to confirm the next steps and process the cancellation of your policy correctly.
Warm regards,
Tower Team
Svar fra Tower
Hi Victor,
Thank you for sharing your experience. We really appreciate the feedback.
Warm regards,
Tower Team
All round great experience
The representative was thorough, polite, and efficient. They answered all my questions in an understandable way. The quotes were well priced.
6. oktober 2026
Svar fra Tower
Kia Ora Clare,
Thank you for sharing this with us - we'll pass on the kind words to the agent who assisted you.
We look forward to providing you cover for your assets.
Warm regards,
Tower Team
Been very helpful and explaining things…
Been very helpful and explaining things very well.
Helped with my car policy and explained all the extras I could have on my policy .
Reasonable price and too get 10 percent off
for my first Insurance with tower.
I will be possibly looking at changing to tower for my house and contents.
7. oktober 2026
Svar fra Tower
Hi Julie,
Thank you for sharing your experience with us! We're thrilled you have chosen Tower and we hope that we're able to assist you with cover for your house and contents in future as well.
Welcome onboard!
Warm regards,
Tower Team
Tower have always been great
7. oktober 2026
Svar fra Tower
Hi Cherie,
Thanks for your kind words and continuing to trust Tower with your cover. We are delighted to have you on board with us and continue to provide you service that meets your expectations.
Warm regards,
Tower Team
Easy going…
Easy to setup an insurance via internet. No setup through the internet for a motorbike which I find not good. One alway have to call them.
7. oktober 2026
Svar fra Tower
Hi Andreas,
Thanks for your positive review!
We recognise that the motorbike policies require you to call us and this may not always be the most convenient option for you, currently these policies have additional information that is required to check with our Risk Assessment team before we can issue them which impacts our ability for this to be a purely online process currently. We will pass your feedback on to see if there are ways to improve this moving forward.
Thanks,
Tower Team
Svar fra Tower
Kia Ora Daniel,
Thank you for sharing! We're pleased to provide a suitable price for you and easy to organise insurance.
Thanks,
Tower Team
I find telephone conversations with…
I find telephone conversations with your staff long winded and confusing. It seems to take too long to establish basic facts, determine a course of action and confirm. On several occasions recently a simple matter has taken far longer to resolve than I think is reasonable. If I had been doing it face-to-face at a local office it would have taken less than a minute …. Through your 0800 number support team it took about 10 minutes. I don’t consider that progress.
7. oktober 2026
Svar fra Tower
Hi Christopher,
Thank you for your feedback. We're sorry to hear that a simple enquiry recently took longer than you expected, we'll review this interaction and understand where improvement can be made for this in future.
Thanks,
Tower Team
Do everything online
Was easier and cheaper to everything on line . Was covered in minutes and had information in my email straight away
7. oktober 2026
Svar fra Tower
Hi Vicki,
Thanks for sharing your quote to buy experience recently - we're delighted to have you continuing to trust our services and coverage for your needs and that you're able to obtain cover using the online service.
Warm regards,
Tower Team
Friendly helpful advice
2. oktober 2026
Svar fra Tower
Hi Megan,
Thank you for your kind review! We really appreciate your feedback and we're delighted to know our team were friendly and helpful.
Warm regards,
Tower Team
Dreadful
Dreadful. Both for setting up insurance and the claim. Repeatedly not replying or responding. Even after phone calls and promises. Eventually one employee in particular made the effort for me.
12. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tower
Hi Vanessa,
We're truly sorry to hear that you have found the service dreadful - this is not the level of service we aim to provide, and we would like to understand what could be improved moving forward for this.
We've sent you a request for additional information so we can review your recent interactions for further insight into what happened.
Thanks,
Tower Team
All done with no fuss 😄
6. oktober 2026
Svar fra Tower
Hi Keith,
Thanks for your positive review - we really appreciate it!
Warm regards,
Tower Team
Your website made it impossible for my…
Your website made it impossible for my wife to Register/log on so she could cancel her policy on line. So I was obliged to do it over the phone (my wife had a severe sore throat) and your operative had the most shrill voice, I had to hold my phone at the end of my arm.
6. oktober 2026
Svar fra Tower
Hi Chris,
Thanks for your review. We have had a look and are unable to see any registered MyTower accounts under your wife's email address - this may have been why there was difficulty in processing this online.
We're pleased to know you were able to get this cancelled, however, we are sorry for the difficulty to have this processed in the first instance.
We'll have a look into the call you had in further detail.
Thanks,
Tower Team
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