Very pleasant and helpful manner.explained policy concisely and easy to understand.I obtained policy over a phone call.Gave consultant my email and policy was emailed to me promptly.overall a seamless... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Tower were on the ball. Quickly changed my insurance to the new car for the one written off. Very quickly paid a fair amount for the comprehensive inurance on the old car and quoted an insurance for... Vis mer
Selskapet har svart
Explained everything well and answered any additional questions I had clearly. Insurance made easy - also cheaper than i had been quoted else where.
Selskapet har svart
Friendly customer service.Staff are very pleasant to talk to over the phone.Very polite and full of good valuable advise.The insurance packages are reasonable as well.
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Tower is Kiwi born and bred insurance company that's been around for over 150 years. We're always looking for new ways make insurance simple like making sure our policies are written in plain language, offering a range of simple and flexible options to suit your needs and making it easy to manage your insurance online in your own time with My Tower.
Kontaktopplysninger
Level 5/136 Fanshawe Street, 1010, Auckland, New Zealand
- 0800 379 372
- www.tower.co.nz
4,3
Enestående
4k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
It was hassle free straight forward and…
It was hassle free straight forward and not complicated at all. All questions were easy to understand and choosing was simple.
22. september 2026
Svar fra Tower
Kia Ora Tania,
Thank you for taking the time to leave us a review of your experience - we really appreciate it!
Thanks,
Tower Team
Svar fra Tower
Hi,
Thank you for sharing your recent interaction with our team and the positive impression it left behind.
Warm regards,
Tower Team
Tower website very easy to use
Tower website made it very easy to set up insurance for our home and contents. The premium was very competitive compared to other insurance companies.
21. september 2026
Svar fra Tower
Hi Janice,
We are delighted to hear you found our website easy to use and that the price and coverage met your needs.
Thank you for trusting Tower.
Warm regards,
Tower Team
Terrible customer service
Terrible customer service. Made a claim in our rental insurance policy, was mucked around for 3 weeks, had to delay our new tenants due to not knowing the claim outcome then was finally told we would have to pay 11 excess to have the carpet replaced!!!!! This as despite calling Tower and being told that we wouldn’t have to pay multiple excesses. Asked for the phone call to be reviewed then was told I had misunderstood the information. Asked for a complaint form, nothing was sent. Have cancelled all our Tower Insurance policies as a result. Well done Tower.
12. mai 2026
Svar fra Tower
Hi J,
We're sorry to hear that you had a difficult experience with your claim and the information provided.
We have passed on your feedback internally for further review, however, if you still wish to have this reviewed through our internal complaints process, you can submit a complaint online here - https://www.tower.co.nz/contact-us/complaints-and-compliments/
Thanks,
Tower Team
Easy to set up will have to wait till…
Easy to set up will have to wait till I’ve been a client for a while to truely know what’s what
19. september 2026
Svar fra Tower
Hi Richard,
Thanks for sharing your experience with us. We're thrilled to have you on board and hope that you feel looked after throughout your journey with Tower.
Warm regards,
Tower Team
Good service but the increase in yearly…
Good service but the increase in yearly fees could make me consider looking for a cheaper option
19. september 2026
Svar fra Tower
Hi Gay,
Thanks for your feedback - we really appreciate it. If you would like to review your premiums to see if we can make it more affordable for you, our team would be more than happy to assist you on 0800 808 808.
Warm regards,
Tower Team
Getting new cover & cancelling old…
Getting new cover & cancelling old policy was quick & easy
15. september 2026
Svar fra Tower
Hi Linda,
Thank you for continuing to trust Tower as your provider and sharing your recent experience obtaining replacement cover - making the process quick and easy is a goal of ours!
Thanks,
Tower Team
Price increases excessive so forced to…
Price increases excessive so forced to go elsewhere
19. september 2026
Svar fra Tower
Hi Ian,
We're sorry to hear you have chosen to move your cover elsewhere due to price. We hope that in future you are able to find a price that suits you and your current needs and that you remain open to considering us as your provider again in future.
Thanks for your feedback.
Tower Team
Most competitive rates and was very…
Most competitive rates and was very easy to setup
19. september 2026
Svar fra Tower
Kia Ora Mg,
Thank you for sharing your feedback! We're thrilled to know our pricing and coverage met your needs, and you found it so easy to set up.
Thanks,
Tower Team
“I’ve had a great experience with the…
“I’ve had a great experience with the company. The staff are friendly, helpful, and easy to communicate with. They provide good service and make the insurance process easy and straightforward.”
11. september 2026
Svar fra Tower
Kia Ora Arniel,
Thank you for your kind words! We really appreciate you taking the time to leave us a review of your experience.
Warm regards,
Tower Team
Good product
18. september 2026
Svar fra Tower
Hi,
Thanks for your feedback - we're glad to have you onboard!
Warm regards,
Tower Team
Svar fra Tower
Hi Karen,
Thank you for such a lovely review! We aim to provide customers with great service, and it sounds like we achieved that for you recently.
Warm regards,
Tower Team
Svar fra Tower
Kia Ora Shayna,
Thanks for sharing your recent call experience with us - we're glad it was simple and quick to get your query resolved.
Thanks,
Tower Team
Made it easy to understand.
18. september 2026
Svar fra Tower
Hi A,
Thank you for your review, we're pleased you were looked after recently.
Warm regards,
Tower Team
grateful for the quick responses simple…
grateful for the quick responses simple and easy to understand so thank you
17. september 2026
Svar fra Tower
Kia Ora Genna,
Thanks for your kind review, we really appreciate your feedback and for choosing Tower as your provider.
Warm regards,
Tower Team
The person Was Genuine and a polite…
The person Was Genuine and a polite person she had good Customer Service.
18. september 2026
Svar fra Tower
Kia Ora Katie,
Thank you for your kind review - we'll share this feedback with the team member.
Warm regards,
Tower Team
Svar fra Tower
Hi Stanley,
Thanks for your kind words! We're pleased to provide quick and helpful service to our customers.
Warm regards,
Tower Team
Not Happy
I thought everything was set, when I got an email from a lady with the same name as my wife, but a different email address.
Saying she had been given my insurance details. Not happy.
This was followed a few days later with me having to set everything up again.
Also left me wondering who else have you given all my details too.
18. september 2026
Svar fra Tower
Hi Sean,
We're really sorry to hear that this has happened. We have put through an urgent request to have this reviewed and ensure this has been correctly resolved and follow up with you directly.
Thank you for taking the time to raise this and we apologise for any stress this may have caused you.
Thanks,
Tower Team
Easy online platform to use.
17. september 2026
Svar fra Tower
Hi Jane,
Thank you for sharing your experience with MyTower and our online Quote to Buy journey - we're delighted to know it's easy to use.
Thanks,
Tower Team
Cheapest on the market for me
Cheapest on the market for me. Website easy to navigate
18. september 2026
Svar fra Tower
Hi Sharon,
Thanks for your feedback - we're glad that our pricing and coverage suits your needs!
Warm regards,
Tower Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.