Too Faced Cosmetics Anmeldelser 

Who is running this place?
On April 22nd, I took advantage of a computer error and ordered the Mystery Bundle off the Canadian site. I figured I’d either luck out and get it, or they would just cancel my order.

My payment went through but I didn’t receive any shipping information, so I emailed CS on April 28th.
April 29th, I received a response that my order had shipped and had arrived at their international hub. I was told that I would receive updated shipping information. I was happy my order went through and really looking forward to trying these products.

I heard nothing, so I emailed again on May 10th. May 11th I receive a reply again stating my package had arrived at their facility and would be processed for the second shipment.

Still no updates and I am reading other people’s tales: some of people actually receiving their order; others getting an email that their order has been cancelled after already being shipped part way, and many having their order cancelled with no notification at all. Some had their order cancelled but did not receive a refund and another received a refund for the mystery bag but not for the shipping charge. Someone else had their order cancelled but was told they can put in a different order and pay full price and then after paying they will have $10 taken off after contacting customer service (what?)

So,,,, on May 19th I emailed yet again.
May 21st I get a generic email about issues with the mystery bag being sold in Canada and am told that my order is being held at their international hub. Meanwhile, they’ve had my money this entire time and I have no idea if i’m getting my order or not.

In an industry where the competition is fierce, customer service is everything and Too Faced has completely dropped the ball!
Save yourself the headache and don’t order from their site. Personally, I won’t buy their products again.

Ordered a mystery bundle on April 23. It was never delivered. I contacted them and they said they would give me an updated tracking number. Email never came. I will never purchase from them again, terrible customer service.

This was my first time ordering with the company and it was extremely chaotic. My first spring bundle order was partially cancelled (let's call this order#1) so I reached out to them. They said my items were cancelled due to inventory issues and the refund should process in 7-10 days. During this time period, I spoke to a really nice specialist who said as a courtesy from Too Faced, they'll offer to place an order for all the individual items from the spring bundle for free. But, I must be charged for the order first, and they will refund the whole order to me as soon as it ships ($150+ order total). This seemed like a really great resolution to my issue, so I agreed (let's call this order#2). The specialist reassured me that she made note of my refund and someone else will make sure it'll get to me (spoiler alert: she didn't). I waited a few days after receiving my shipping confirmation for the refund to come through but it never did. I called in again, and another service agent told me that no note about order#2's refund has been made, which left me feeling manipulated and scammed because they convinced me to order a large sum of products. I then spoke to a specialist and was told that they'll take care of this issue and a refund request was made for this order#2 as well. I also requested for a written email confirmation/follow-up about the refund, which I never received either. After waiting 7-10 days for BOTH order#1 and #2 refunds, I noticed that nothing came.
After almost three weeks of phone calls and emails to follow up about this situation, I eventually got refunds for both orders as promised. Oh and, when order#2 came, my palette had two distinct fingerprint-like markings on the product's shade closest to the palette's opening/closing clasp (perhaps because someone had to manually open and check the palette before shipping?). However, I didn't even bother contacting to them about this because I was just so exhausted from dealing with their issues, so I just disinfected that particular shade and moved on with my day.

For the most part, their service agents were nice but lacked transparency and competency all together. In addition, the fact that one of them convinced me into ordering a bunch of products again with a promise of a full refund on the order, but never made note of the refund in their system, was extremely shady/scam-like and deceptive. If you're a customer with issues about an order, expect yourself to be chasing them around for weeks until your inquiry is fulfilled. I had to exchange a total of 10 emails, 6 phone calls and spoke with 5 different people over their live-text chats to fully resolve my issues. In addition, please be very wary if they offer a "discount" or "courtesy" that requires you to purchase something full price first so that they'll apply the "discount" after being fully charged for your purchase.

I had ordered the mystery bundle, received an order confirmation and shipping details. As others had stated, the package was held at Ohio so I emailed customer service about it. They had said it was being held at their shipping hub and I would receive an email with updated tracking.

That email never came. Instead, I had to learn from others through an online forum that they were actually sending those packages back. Because of that, I expected to receive some sort of update or refund, but I didn't receive any sort of communication about it. The lack or transparency and making customers chase them (or go through their banks) to receive refunds for an order they were not intending to fulfill is a poor business practice and I recommend everyone to steer clear of this company and avoid ordering from them.

I love their Born This way foundation and concealer. My skin is dry and sensitive, these two products give me nice coverage and make my skin look glowy. These are my go-to products for foundation and concealer.

I ordered the Spring Mystery Box from the Too Faced US website on Apr.23rd. A website glitch made it less expensive in Canadian dollars. My order was confirmed and shipped to Ohio via eShopWorld by UPS. My order sat for 3 weeks and not able to track it. Customer service initially told me to wait for new tracking number for final destination to Canada which did not happen. Another customer service email stated that my order would be returned because of their website glitch. I have never had a company confirm, charge and ship an order and then cancel it. Unbelievable, shady business practice. The cost of processing, shipping cross country and back, customer service time and loss of customers must be greater than the original price of the order. I will never buy another Too Faced product after this experience.

Late delivery, and a huge box for one mascara!! Terrible customer service not interested in the slightest

This was my first and last time ordering from the Tf website. I ordered a mystery bundle for $24 CAD and it actually was a glitch, the price was originally more than that. However, I received a shipping confirmation and tracking number within a week and was excited to receive my package. I noticed that my shipment wouldn’t update from “awaiting dispatch” for over a week, so I’ve reached out to tf and they said they would look into it and I would hear from them shortly. It came to the end of the week, and still no response. So I message them again and they said that my package was flagged and is being shipped back to the warehouse and they will give me a refund. I messaged back asking why that happened, also that I’ve never had such issues with my over 100 online orders. I also asked if they can ship my package out again since it wasn’t lost or damaged. They didn’t reply, just gave me a refund. And it isn’t just me, I was on a forum where people in Canada were discussing this mystery bundle. Some people received theirs, some people got an empty box with samples, some people only got a lipgloss and mascara without the palette and highlighter. I brought this up to tf as well and they didn’t respond, even though they sent me an email saying that they would. It’s confirmed with me, too faced is very too faced. I hate that they make cute makeup, if it wasn’t for that, I wouldn’t purchase from them given all the political controversies with the brand owner and all. I’ve ordered from countless cosmetics brands, big and small, tf hands down has the worst, dishonest customer service. If they were mad that I managed to purchase their mystery bundle for cheaper than the original price because their website wasn’t coded properly, they should’ve just honoured it, not give me a tracking code, make me wait two weeks, then give a bs reason, and not respond to any of my legitimate questions to the situation.

I will never buy from too faced again. Ordered 2 items, 1 being a mascara. I received the mascara which was empty! Complained to customer services who sent me a replacement which was empty too. Wouldn't mind but the mascara was £22! Still waiting on the other item I ordered & paid for!! NEVER AGAIN!

I purchased a shade of foundation that was the same shade of concealer I use from Too Faced - only to learn that the foundation was much much more orange than the concealer of the same type. I was disspointed in that, however when I reached out to customer service to explain that I was surprised by the shade disparity, they were very apologetic and once I had sent pictures of the product they sent me a shade lighter of the same foundation free of charge. This was the type of customer service I hope for in a cosmetic company who understands that during a pandemic we are unable to test their makeup shades in person, so I'm glad I was able to get the right product.

Used to search for their eyeshadow pallets back in the days, but when this brand's toxicity revealed.. well.. decided to move over it.

My favorite pallets I have ever had. The variety of the shades is so nice and it smells amazing, The mattes blend nicely and the shimmers are so buttery and smooth. There's a nice mix of neutrals and pops of color.

I ordered 3 melted matte lipsticks sellout ,my type and pumpkin spice I already have childstar and I love them .. they Are my favourite lipsticks they are so comfortable to wear and stay on for ages .. I definitely be getting some more

Great quality makeup, very good service and easy issue/help system. I order a couple of products, when delivered my highlighter was cracked (shattered), I called up the help line; the lady I spoke to was very helpful and sorted for a replacement order to be sent out. Within a couple of days the whole order was replaced and sent out house. Would definitely recommend.

Awful delivery... had not one email confirmation regarding my order. Rang CS, they just advised me to be patient!! Order turned up unannounced and extremely late!

Don’t bother with this company at all folks.

Ordered 2 items, one of which was not included in the order. Customer service have rubbish generic, non-specific emails. All I'd like is the item to be sent or a refund!

Absolute Mickey Mouse Factory!

Before I purchased my order, at checkout it says two free samples which is a bonus as I needed new foundation and I don't know my shade. I spoke to someone on live chat because it wouldn't let me add to my order. I explained on chat that it says no minimum spend, my order totalled over £80 she said sometimes it doesn't work not everyone is eligible I told her it was false advertising and misleading. She proceeded to say that there wasn't anything she could do as I wasn't able to have the offer.. Anyway I proceeded to order..

I still haven't received my order. I have filled out there form 3 times and heard nothing back. I have sent an email to three separate email addresses and still no response!

Do not buy direct from TOO FACED as they are a very Too Faced company. If you want any of there products oder from a third company.

Ordered 2 concealers on the 24th december and all i got was an email with order number. After that, i didnt get any updates on my order and im currently on hold trying to talk to someone from customer services. Such terrible service!

ordered on the 24th of December, If i could give it a one star review i would and i would always now get it from boots.
The tracking never changed when i went on a chat it would always say closed and i had no even managed speak to anyone, even went on twitter and it seemed everyone was having the same issue they dont respond or they send you automated message saying sorry babe! Its very unprofessional.