Tonies UK Anmeldelser 

Just had a brilliant experience with their customer service. It started with the bots so I was a bit dubious, but I was swiftly moved through the steps to an agent who was super helpful and patient. The process to get replacement was really clear, and the agent stayed on while I did it AND made sure it came through. Very happy!

Excellent never had an issue my children love

Really enjoying our tonie box 2 with my 1 year old. We only have 4 characters atm, the farm set of 3 and ruby the creative tonie but can't wait to get more. We love love love the farm set. The cow song is a proper bop and really enjoying the creative character. The free songs available to put on the creative characters are brilliant, we love all the tonie original songs and the twinkle songs. Just wish there was a way to find more content to add to her, i would happily pay for more to add.
It would also be nice if there was a way to have different languages. I've only found a few french songs which is sad. It would be good to have a setting you can change everything you buy into a different language or even a payable option to do that. Still, highly recommend and we are very happy with our purchase.

Very easy and straightforward to deal with and a very prompt service I am super happy with it and can highly recommend this company

The toniebox2 is a great invention. Our 2 year old has used it pretty much non stop to listen to stories and songs whilst playing since she got it. When there was a problem with one of the tonies, customer service were quick to try and resolve, when they couldn't they gave us a free tonie as a goodwill.

My son had a toniebox 1 bought for his first Christmas which he absolutely loved! Recently the toniebox had a fault and wouldn’t hold charge. My son struggled without his toniebox at night, I quickly contacted toniebox customer service, provided them with a receipt of purchase, I sent back the toniebox that we had and within a couple of days had a brand new toniebox 2 sent out. My son was so excited to have a toniebox back and the new updated toniebox 2 was a bonus!!! Thank you toniebox for your amazing service!

Thank you for dealing with our charging issue. This was resolved really quickly. The communication was quick and fast. I really appreciate it. A massive thank you to Andrea for resolving this. Our daughter loves her tonie box. We will be getting one for our sons who is 1 for Christmas.

Have been a fan of tonies for 4 years my daughter is obsessed we have quite the collection. Up to about a week ago my tonie box stopped charging (we had the old style) …got in touch with tonies customer service and honestly the ease and way they have gone above and beyond has made me so happy! New toniebox 2 replacement has been sent out and I cannot fault them, so happy and so grateful cannot thank them enough
(And just a quick mention to how fantastic the “today with tonies” podcast is which we have listened every day to for years)

We have 3 little kids and a big collection of 33 Tonies. We buy them for Christmas, birthdays, and other occasions because the kids absolutely love them and these boxes are a huge part of their daily lives.
When both of our boxes stopped working, our bedtime routine turned into a total mess and it was so stressful.
Mary from the support team was absolutely amazing!
We first spoke on a Sunday and she was so lovely, helping me do the quick troubleshooting checks. When we saw they couldn't be fixed, I posted the old ones back on Monday and showed her the proof of postage.
She immediately approved our replacement boxes and fast-tracked the shipping right away! They even sent us the new Toniebox 2 as replacements!
This is honestly the best customer service I have ever experienced. Thank you so much, Mary! You brought the smiles back to our home!😍❤️

The support team and customer service at Tonie are fantastic! Our TonieBox had a fault and within 12 hours I was supported through the process and a replacement and return was organised. My little boy adores his Tonies and listens to them every night. I hear the vocabulary from the stories he listens to at bedtime coming out in his role play and in his conversations and I can’t recommend this product enough to anyone with a toddler!

I reached out to Tonies after my daughter’s Toniebox 1 unfortunately stopped working and wouldn’t charge. From the very first response, their customer service was absolutely fantastic. They were incredibly helpful, friendly and accommodating throughout the whole process.

They asked for a few simple details, which I was able to provide straight away, and then sent me a link to their replacement portal. My replacement was approved almost instantly! They provided a pre-paid postage label to return our Toniebox and, incredibly, within just 2 days we had received our upgraded Toniebox 2!

The entire experience was seamless, and I genuinely have absolutely nothing to complain about. Everyone I communicated with via email was helpful, friendly and incredibly responsive.

I was so impressed with the level of customer service from Tonies. It’s refreshing to experience a company that makes the whole process so easy and genuinely puts its customers first. 10/10 customer service!

Faultless and first class service from beginning to end!

Absolutely made up with our purchase, even though our son is now 7 and only just had this for his birthday last week, I feel I have missed out on years of this incredible invention. I bought this with the intention of helping my son wind down at bed time, however soon as he walks in the door from anywhere at any time of day, its the first thing he does when he walks in, is put his Tonie box on. Shrek and Blippi are a firm fav.
Honestly, obsessed with our box, couldn't be happier with the purchase 😊

Our second Toniesbox for our 53year old SEN brother , the first time in his life he has been able to self select music . He loves all things Disney and although totally blind can now find his favourites .
Excellent product

I purchased a Tonie bundle and have collected numerous Tonie characters .
The box stopped working suddenly, I went through all the process of re starting the box , without sucrose. I contacted Tonie who basically said sorry but we can’t help you the box is more than two years old .
I’ve researched this problem and it’s a common problem with the box . I asked about repair but got no answer . I am now left with numerous tonies and no way to play them .
Don’t buy this item it’s expensive and it doesn’t last . Very poor
Mrs Hampton

Absolutely love tonies in our household. We've over 400 figures and we love each and every one of them ❤️ so nice when you order and get a nice surprise freebie too, always makes you feel like a valued customer thats for sure, just recently got our first tonie box 2 and omg it was incredible. The features on the app are brilliant 👏 well done tonies cant wait to continue supporting your business xx

My son absolutely loves his Toniebox. We have had a few little mishaps with some of our boxes and headphones, but the customer service is honestly amazing. We have never had a single issue that they haven’t resolved for us.
Having a child with additional needs, the Toniebox has been one of the best replacements for screen time and has helped so much with his speech and development. He absolutely loves it and uses it every single day.
The amount of Tonies and content available is also amazing. We currently have 51 Tonies and still have sooo many more we want to collect, I think collecting them has definitely become part of the fun for us too.
Couldn’t recommend Tonies enough, both for the product itself and the brilliant customer service.

I needed to change my address on a pre order I had placed. I was initially told that it was not possible to change address on an order than had already been placed, but the staff member said she would do what she could as it was a pre order. She escalated my query to the relevant team and they were able to sort it for me quickly. The communication was great and I was very pleased with how my query was dealt with. Excellent service, thank you.

Le chargeur de la tonies box, un de notre fils n’a plus fonctionné quelques jours après les deux ans de garantie, et pourtant nous avons eu une prise en charge très qualitative par le service après-vente. Nous vous remercions! 🙂

I've been using Tonie products for almost a year now and I'm so happy to see the joy, calm and education it's brought to my little boy. I have bought many years of Tonies to come in advance and I can't wait to experience them with him.
We live in a non English speaking country so to have access to my mother tongue in this way, to share with him, is invaluable.