Tonies UK Anmeldelser 

My son absolutely loves his Toniebox. We have had a few little mishaps with some of our boxes and headphones, but the customer service is honestly amazing. We have never had a single issue that they haven’t resolved for us.
Having a child with additional needs, the Toniebox has been one of the best replacements for screen time and has helped so much with his speech and development. He absolutely loves it and uses it every single day.
The amount of Tonies and content available is also amazing. We currently have 51 Tonies and still have sooo many more we want to collect, I think collecting them has definitely become part of the fun for us too.
Couldn’t recommend Tonies enough, both for the product itself and the brilliant customer service.

I needed to change my address on a pre order I had placed. I was initially told that it was not possible to change address on an order than had already been placed, but the staff member said she would do what she could as it was a pre order. She escalated my query to the relevant team and they were able to sort it for me quickly. The communication was great and I was very pleased with how my query was dealt with. Excellent service, thank you.

Le chargeur de la tonies box, un de notre fils n’a plus fonctionné quelques jours après les deux ans de garantie, et pourtant nous avons eu une prise en charge très qualitative par le service après-vente. Nous vous remercions! 🙂

I've been using Tonie products for almost a year now and I'm so happy to see the joy, calm and education it's brought to my little boy. I have bought many years of Tonies to come in advance and I can't wait to experience them with him.
We live in a non English speaking country so to have access to my mother tongue in this way, to share with him, is invaluable.

My son’s tonie box is our favourite toy he owns. We love it. We use it for calm time, bed time, car journeys. Our son used to hate the car but now he listens to his tonie box and he’s fine. We love how it enables us to sometimes get stuff done around the house without him using a screen. The characters are so cute as well! Can’t fault it.

My experience was so positive all my questions were answered quickly and accurately and the result was outstanding

Both of my granddaughters love their Tonie Boxes.
A problem arose with one of them and I cannot fault the service I received from customer service. One of the best I’ve experienced.
Thank you.

My daughter loves her tonies box, it’s a huge part of her bedtime routine and she’d be lost without it. Unfortunately, it stopped charging. I contacted Tonies and everyone I spoke to was so helpful, I got a replacement a few days later, which was the Tonies 2, upgraded! The customer service team are fab, couldn’t wish for any better.

We absolutely love our Toniebox! We started with the Toniebox 1 and it quickly became such a well-used part of our home. The bedtime story Tonies are a firm favourite, but I especially love the Creative-Tonies — being able to record your own voice is such a lovely feature, and we’ve also used ours for everything from tidy-up games and routines to bedtime countdowns and mindfulness.

Recently our Toniebox 1 unfortunately stopped charging, so I contacted Tonies for some help. I honestly couldn’t believe how good their customer service was. I received helpful replies almost instantly, they quickly confirmed that our box was still under warranty and arranged a replacement with absolutely no hassle.

Not only did they replace it, they sent us a brand new Toniebox 2 which arrived within 48 hours! They then followed up afterwards to make sure it had arrived safely and that everything was working as it should.

I genuinely don’t think I’ve ever experienced customer service quite like it. No chasing, no jumping through hoops — just incredibly quick, friendly and helpful service from start to finish.

We already loved Tonies as a product, but this experience has made me recommend the company even more. It’s so reassuring to know that when you invest in something for your children, the company actually stands behind its products and looks after its customers.

Thank you Tonies — you’ve absolutely earned five stars from us! ⭐️⭐️⭐️⭐️⭐️

I originally bought a Tonies 2 box at Christmas for my son, that box broke with a fox alert in less than 30 days, they were great and sent me a voucher to get a new box sent out straight away!

Fast forward 5 months, that new Tonies 2 box has stopped working, it turns on but does not play the tonies characters.

I have been emailing since June to try to get this rectified, I am still in my 2-year warranty but I have had no response. I do not recommend this company, all communication seems to be AI, which when you're having an issue is deeply frustrating and there is no contact number!!!

I have contacted them on many different occasions through their website and each time I'm asked for information and videos, I send the information and videos and I get no response, just an email asking how I think they have done and then when I try to click the link, it says the link doesn't work, convenient for them!

After reading all the reviews, the majority of what I have seen are comments about the tonies box stopping working, which is absolutely shocking especially the amount I have seen to which they seem to think sending out a new one is the answer instead of actually working out the issues that seem to be reoccurring and that they have no repair team?!

I can't help but feel like this is a scam and extremely wasteful of product, money and time!

At this point I just want a refund as I have zero trust in the boxes or company!

What's frustrating is I bought one because a good friend of mine has had the first Tonies box for years and it's been amazing! I don't understand how they can do so good with the first box but so wrong with the new version!?

Again I don't recommend, you'll not only waste money but more importantly your time!

We have had a toniebox for our little girl for a couple of years now. The first we had an issue with the speaker and found the customer service around this issue fantastic. We had a replacement within a week.
We recently found that the charger station had stopped working, and once again the customer service around this issue was second to none. Quick replies to email and a new charger station dispatched. Couldn’t recommend a toniebox enough. My little girl doesn’t go to sleep without hers playing and we’re very grateful for how much use we’ve had out of it. Great product and great company!

Absolutely exceptional customer service. From the point of contact with the team, within a few hours they have supported me and confirmed I could receive a replacement Tonie Box for my daughter. Gold standard customer service. Thank you so much - a pure delight!

Tonieboxes are very expensive for what they are and the stories also super expensive for some that are very short.

We've had a Toniebox for 2 years and 10 months but only been in use for 2 years and 8 months and the battery is dead. It won't even work on the charger. It is out of warranty and nothing Tonies can do.

I wouldn't recommend purchasing based on this - a lot of investment for something with poor longevity for a product like this that you would hope last longer for childhood.

Disappointing all round from Tonies.

Our first toniesbox stopped charging and the customer team was excellent in offering us a discount on a toniesbox 2 so our little one could enjoy his bedtime stories! Everything went smoothly from prompt replies from the support team to the delivery of the new toniesbox!

My Tonies 2 ear stopped working, it’s still in warranty so after emailing Tonies letting them know their top priority was getting it replaced so my little one could have his sleep music playing again asap. Brilliant customer service

My daughter is 21 with special needs and is non vocal. I purchased the original Tonie box, but my daughter loved it so much I got her Tonie box 2 on her birthday last year. I recently changed WiFi networks and struggled to connect it back up. A member of staff emailed me and my problem was solved. Many thanks👌

Quick to send out, always parcelled up great so my kids don't know what's inside. Always a good service

We have had tonieboxes for 6 years - our most recent purchase stopped charging but customer services responded same evenings and resolved issue.

Great product & service

Tonies are amazing, absolute game changer