Timbuk2 Anmeldelser 

I sent my backpack to Timbuk2 for repair, but FedEx ended up losing it on the return trip. Even though the mistake wasn’t theirs, the customer service team — Marlene especially — went above and beyond and sent me a brand‑new replacement. Moments like this remind me just how exceptional Timbuk2 is as a company, and exactly why I’ll keep coming back to them.

My daughter loves the bag. The time it takes to get it due to the custom part of the site drive my daughter crazy, but yet she wants a new one and does not at the end of the day care that it take a little longer to get her bag.

Easy, straightforward and fast!

The staff addressed my issue in a timely manner and had great follow-through, they were so understanding and kind!— The fact that Timbuk2 offers a lifetime warranty on their items and will often repair/replace parts is just amazing. Why throwaway a perfectly used bag when it can just be repaired? The lifetime warranty justifies the price as it pays for itself, and the exceptional customer service puts it over the top!

Long time customer and fan!
Love my Classic!

Communication, service and reliability of their lifetime guarantee. Furthermore, while their products speak for themselves on durability, i can surely say their service is equally as impressive. Thank you Timbuk2 for helping restore my backpack that i LOVE!

Been buying Timbuk2 product for since 2006. Quality materials, custom ability on some bags, and comfort of the bag over all. I was able to customize my bag and the actual bag I was sent was perfect as to what I ordered/envisioned. LOVE IT!

I have purchased other packs from timbuk2 and the process has always been very easy to find what I need by their descriptions.

A buckle broke - I went to a local Timbuk2 shop and they didn't have a replacement. I had to send in the bag; Timbuktu sewed in a replacement buckle and sent the bag back to me. It took less than a week, and there was no charge.

Everyone I was in contact with was positive and helpful in solving my issue.

Repair to Like-New is Even Better than Brand New!

I cannot tell you all how happy I am to get two much-loved Timbuk2 bags back, repaired to like-new, after 15+ years of hard use. Some damage was covered by warranty, the rest of the repair was priced at a bargain. "SF Made" -> SF Renewed. Timbuk2 has earned my loyalty for all my family's durable bag needs.

it’s been a week and my product has not shipped

I've had this particular Timbuk2 bag since 2013, and although it was still doing a great job, there was a lot of wear and tear to say the least. The inner lining had been shredded and the reflective trim had fully worn. Although the repairs didn't fall under the warranty, it only cost $35 to get my bag looking as good as the day I bought it. Thank you guys so much!!!

I wouldn’t know if the bag is well made or not. After paying for the bag upfront and waiting for over two months: while contacting the company by email and phone, they decided they lost it and would expedite sending me one. No, discount, no little “hey my bad trinket”. I won’t be finding out the quality of their bags any time soon with service like this.

They didnt deliver my satchel on time. It was a carry on bag. They wouldn't help me in anyway. I didnt want to converse with my old landlord sort it out.
I was guaranteed delivery on time and it wasn't. They did nothing.

Great experience!

I have an almost 20 year old computer bag that I adore that was discontinued years ago and it's now been repaired twice free of charge under the lifetime warranty policy. It's been used almost daily the whole time I've had it and it's been all around the word with me. I have beat the hell out of it. I also own 4 other custom Timbuk2 messenger bags, one of which is 30 years old and still going strong. I also have 6 more messenger bags that my students use as sound bags. Simply put, they last forever and if something goes wrong you're covered. There's just not many companies out there anymore that make such a great product that also has a lifetime warranty. You can't go wrong with them.

Timbuk2 completely stands behind their products. They repaired my bag free of charge (because they back up their bags!), and they did it quickly and hassle free. I am a devoted Timbuk2 user for life!!

Super slow to ship. Took 1 week for them to ship the item. Is this 1980?