The staff addressed my issue in a timely manner and had great follow-through, they were so understanding and kind!— The fact that Timbuk2 offers a lifetime warranty on their items and will often repai... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I sent my backpack to Timbuk2 for repair, but FedEx ended up losing it on the return trip. Even though the mistake wasn’t theirs, the customer service team — Marlene especially — went above and beyond... Vis mer
Selskapet har svart
Repair to Like-New is Even Better than Brand New! I cannot tell you all how happy I am to get two much-loved Timbuk2 bags back, repaired to like-new, after 15+ years of hard use. Some damage was co... Vis mer
Selskapet har svart
The roller board quality is solid. However, when the handle broke, customer service sent me a new handle part to install myself. This required removing and then installing over 30 screws which in my o... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Kontaktopplysninger
San Francisco, USA
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4,2
Bra
330 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Please move the grab handle
Love the look of their messenger bags.
Love the fabric choices and colors for the custom option. I have bought 2 custom ones...
But the grab handle sits so low on the back of the bag that if you have a laptop in it, it carries by the handle like a cake carrier (Flat instead of vertical). They are sooo close to amazing. Please test and consider lifting the grab handle up a bit. Thank you
26. juni 2026
Svar fra Timbuk2
Thanks for your thoughtful feedback and for customizing not just one, but two of our messenger bags! We're glad to hear you love the look, fabrics, and color options. Feedback like yours is incredibly valuable, and we appreciate you taking the time to share your experience.
Timbuk2 worked very nicely…took it from…
Timbuk2 worked very nicely…took it from SoCal to Minnesota to Austin then back home…all packing held nicely and worked very well!
28. mai 2026
Svar fra Timbuk2
Thanks for sharing your experience! We're happy to hear your bag performed well through every leg of your trip. Here's to many more adventures!
Very streamlined and simple bag repair…
Very streamlined and simple bag repair experience with Timbuk2. This started with a very helpful call with a customer care agent and then with a simple form completed online in about 4 minutes. Staff at your Toronto store were very helpful and friendly with the drop off for shipping. Timbuk2 then kept me informed every step of the way with email updates on the repair process and finally return shipping. This is why Timbuk2 makes the best bags on the planet and why I will continue to be a loyal customer into the future.
25. juni 2026
Svar fra Timbuk2
We're thrilled to hear your repair experience was smooth from start to finish and that our Customer Experience team and Toronto store were able to help along the way. Your loyalty means the world to us, and we're honored to keep your Timbuk2 gear going strong for years to come. Thanks for being part of the Timbuk2 family!
Speedy service
I sent a bag in for repair. When it was received I was told 6 to 10 weeks for the repair. It has been less than two weeks and the bag is on it way back to me. I love this bag, I am a teacher and I use it everyday. So nice to see a company that stands by their product and treats their customers so well.
23. juni 2026
Svar fra Timbuk2
Thank you for your wonderful review! We're so happy we could get your bag back to you ahead of schedule. It means a lot to know it's a part of your everyday life, and we're grateful for your support. Wishing you many more years of adventures with your Timbuk2 bag!
Great value at a fair price.
Well designed and easy to navigate web shopping experience. I needed a moderately sized over the shoulder and the medium flight messenger bag suited. Great value at a fair price. I've bought and used Timbuk2 bags and luggage for fifteen years plus. Thoughtfully designed, functional and rugged. I've never regretted my purchases. A+
20. juni 2026
Svar fra Timbuk2
Thank you for your loyalty and support over the years! We're delighted that the Flight Messenger was the right fit and we look forward to being part of your adventures for many years to come!
As always Timbuktu is consumer friendly…
As always Timbuktu is consumer friendly and focused. Providing great products and solutions.
23. juni 2026
Svar fra Timbuk2
Thank you for the great feedback! We're glad to hear you continue to have positive experiences with us. We appreciate your support and look forward to serving you again.
Excellent Service!
The life time warranty is very nice. Service team respond quickly and repair it pretty fast!
23. juni 2026
Svar fra Timbuk2
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our lifetime warranty process. Providing quick, helpful service and getting your bag back to you as soon as possible is always our goal. We truly appreciate your support and thank you for choosing Timbuk2!
Svar fra Timbuk2
Thank you for your feedback. We understand the wait can be frustrating. Our order processing time is typically 2–5 business days before shipment, and delays can occasionally extend processing times during high-volume periods. We apologize for the longer-than-expected wait and appreciate your patience while your order moves through the fulfillment process.
Svar fra Timbuk2
Thank you for the review! We're so glad you love the bags and the ability to customize them. Creating something that's uniquely yours is one of our favorite parts of what we do. Thanks for your support and for being part of our community!
Such responsive and helpful interaction…
Such responsive and helpful interaction with the support group. I'm very impressed.
18. juni 2026
Svar fra Timbuk2
We appreciate the feedback! It’s great to hear our support team made a strong impression. Thanks for trusting us and for sharing your experience!
Svar fra Timbuk2
We're glad to hear the warranty process was simple and straightforward. We stand behind our products and strive to make getting support as easy as possible when it's needed. We appreciate your support and hope your bag continues to serve you well for years to come!
Warranty repair process is one of the strongest in the industry
The best backpack to own - I have 3 backpacks from Timbuk2, and the fourth one is coming soon - and their warranty repair process is one of the strongest in the industry. Trust me, if someone values repairability, longevity, and a company that actually stands behind its gear, Timbuk2 is hard to beat, and I told all of my friends about it.
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Timbuk2
Thank you for the amazing review and for your continued support! We're honored to have earned your trust across multiple backpacks. It's great to hear our warranty and repair program has made a difference, and we truly appreciate you recommending us to your friends. Enjoy backpack number four!
Sam and the rest of repair team made…
Sam and the rest of repair team made sure that my experience went smoothly. They were accommodating to my school situation and got my bag repaired and sent to me in timely manner ! Overall 10/10 support
18. juni 2026
Svar fra Timbuk2
Thank you for the kind words! We're glad we could help and work around your school schedule to get your bag repaired and back to you quickly. We appreciate your support!
Timbuk2 service on a 15 year old bag!
Timbuk2 serviced my bag from 15 years ago, for $25. The interior material was peeling off and they were able to replace either the material, or the bag I'm not quite sure which. Either way, it's a great small bag and I'm glad I'll get to use it again! Just wish I didn't have to pay to ship it!
27. mai 2026
Svar fra Timbuk2
Thank you for the review! We're glad we could help get your bag back into service after 15 years and that you'll be able to enjoy it for many more to come. Thanks again for giving us the opportunity to keep your bag going strong!
I have onlythe best reviews for your…
I have onlythe best reviews for your products, as I have been your customer for over 20 years (this is my third order of your Die hard bags). I appreciate how easy it is to make an online order of a custom messenger bag and the speed at which it was shipped…
On a personal level I prefer the Hook version of closing the flap instead of plastic fasteners.. wish this was also customable… Still… thanks for the good work
17. juni 2026
Svar fra Timbuk2
Thank you for your loyalty and support over the years! We're glad you've enjoyed our bags and ordering experience. Thanks again for your continued support!
Svar fra Timbuk2
Thank you for the kind words! We're delighted to hear you've had a great experience.
We like the quality of their products…
We like the quality of their products and have backpacks for the whole family. They are great for traveling.
16. juni 2026
Svar fra Timbuk2
Thank you for your kind words! We appreciate your support and look forward to being part of many more journeys ahead!
Amazing customer service
15. juni 2026
Svar fra Timbuk2
Thank you for your kind words! We're thrilled to hear you had an amazing experience with our customer service. We truly appreciate your support and look forward to serving you again in the future!
Terrible Customer Service
My husband bought a bag from the UK sight. It arrived and upon receiving it realised he did not like the strap and so immediately requested a returns label or an RMA all emails have fallen on deaf ears. Absolutely no response what so ever. Not even an acknowledgment shocking customer service and you only get 14 days to return items.
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Timbuk2
Thank you for bringing this to our attention, and we're very sorry to hear about your experience.
It appears that your purchase was made through our European partner's website. We understand how frustrating it must be to request a return immediately after delivery and then receive no response, especially when the return window is limited.
We have reached out to our European partner on your behalf and asked them to review your case and contact you directly regarding your return request. We apologize for the lack of communication you've experienced, as this is not the level of service we expect our customers to receive.
Thank you for your patience, and we hope to have this resolved for you as quickly as possible.
Svar fra Timbuk2
Thank you for sharing! We’re glad everything was easy to navigate and arrived quickly.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.