Tilly Living Anmeldelser 

121
TrustScore 3.5 av 5

3,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

The set looks fantastic. Feels like good quality. We've been using them for 2 weeks now and just are impressed with it. Talking about getting another set for the camper

Vurdert til 5 av 5 stjerner

Great quality of products and great costumer service! We ordered placemats, they arrived with a slight damage and when we enquired about it we were immediately sent new ones, without being asked to re... Vis mer

Vurdert til 1 av 5 stjerner

Not an Australian Company. They maintain a PO box in Australia to mislead customers. > Australian Customers received an email for 'Memorial Day' 25th May to "honor the brave men and women who have se... Vis mer

Vurdert til 5 av 5 stjerner

Working from home more often now as a result of the ongoing Covid uncertainty, I thought I'd spruce up my home office desk a bit. Purchased the classic desk mat and desk organizer and I love both of t... Vis mer

Informasjon om virksomheten


Kontaktopplysninger

3,7

Middels

TrustScore 3.5 av 5

121 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

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3,7

Alle anmeldelser

(121)

26 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

This is the same identical set on Temu …

This is the same identical set on Temu for $13.98. I made the mistake of not reading the reviews before ordering, but the review about them being on Temu stuck out,so I researched and found the same set. I went as far as ordering the set from Temu. The same exact pictures and everything. Yes, they are the same. Not from Australia but China. So many scammers on this internet, Please research before buying.

2. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Teaque wood is perfect for wooden spoons!

I am familiar with teaque wood and I knew it to be quality wood. It's as beautiful as pictured and I enjoy having the different sizes in the mix to select from! Thank you Tilly Living. It also arrived in a timely manner right away.

12. april 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Tilly Living

Thank you so much for your wonderful review! We're thrilled to hear that you appreciate the utensils! At Tilly Living, we strive to deliver not only quality products but also prompt service. We're glad your order arrived quickly. Thanks again for choosing us and for taking the time to share your experience!

Vurdert til 1 av 5 stjerner

Never got delivery

Order # 62641
I received a very nice email from the company. They cannot prove it was delivered. Im still not convinced it was ever delivered.

21. januar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The best customer service ever!!

The best customer service ever!!! I have not received my order, but I am confident it will be as expected.

27. februar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Tilly Living

Thank you for praising our customer service! We're glad your experience has been positive and appreciate your confidence in us. Rest assured, we're here to ensure your order meets your expectations. We're looking forward to your feedback once it arrives!

Vurdert til 2 av 5 stjerner

Mediocre

Mediocre at best. Basically all utensils are very undersized. Two spoons are nearly useless. And the slotted spoon is too small to do any meaningful cooking. The soup ladle is so small it takes 7 or 8 scoops just to get a decent sized bowl.

One good thing - they look good.

17. januar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Tilly Living is the Real Dealio!

I had my doubts about Tilly. It just seemed like one of the fraud sites that sold random stuff, but would never deliver if I ordered. Not only did they deliver, but the little LED lantern lights we purchased are freeking awesome and everything was shipped and delivered in a timely manner as promised. Would order from them again!

16. januar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Tilly Living

Thank you so much for sharing your positive experience with Tilly Living! We're thrilled to hear that your doubts were dispelled and that you're delighted with your LED lantern lights. It means a lot to us. We look forward to serving you again in the future. Thanks for choosing Tilly Living!

Best regards,
The Tilly Living Team

Vurdert til 1 av 5 stjerner

Cheap, Overpriced Crap

Items that arrived seemed to very cheap, so I Googled the Chinese brand to find they were the same brand offered on Temu, but for 10x the price.
Their website boasts a 100% satisfaction, but I was offered either a 50% refund or to pay to ship then to Australia. (No clue why, they clearly came direct from China.)
The wooden handled measuring spoons began to wear after one use and a light hand wash.
Do not give your money to this website that has nothing more than a really decent photographer.

5. januar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Tilly Living

Thank you for sharing your concerns. We want to clarify that our products are distinctively branded and we do not source from Temu. At Tilly Living, we prioritize high-quality materials and craftsmanship to ensure that our products meet our standards and your expectations. We understand the importance of customer satisfaction and strive to provide a transparent and fair service experience. We value your feedback and are here to help.

Vurdert til 5 av 5 stjerner

Highly recommended. Beautiful product

My utensils are beautiful. They arrived on time and the tracking kept me updated along the way.
These would be a special gift for any occasion.
I highly recommend them!

21. desember 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Tilly Living

Thank you so much for the review! Always appreciate the time and so glad you are happy with your utensils! Happy holidays!

Vurdert til 1 av 5 stjerner

This is the worst place to buy anything…

This is the worst place to buy anything from. I tried to return some product to this company I couldn’t get a phone number or an email to return anything to them I been fighting g a return to this company for over 8 months. They got the product back from me a few days after I recieved mailed it back to them but the lied and said they never recieved it. Not happy with this company all they want is your money and nothing else

17. mars 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Disappointing delivery time

I have ordered a number of products from Tilly Living now and very happy with their design, quality and customer service where there was an issue.

I am though, very disappointed with the promotion of an Australian company having their orders shipped from overseas.

I am an advocate of supporting Aussie companies. I just expect shipment from within Australia and not having to wait 3 weeks for delivery after an order is placed.

I am hopeful after giving Tilly Living another try, my order arrives in time for the intended Christmas gift.

24. november 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great customer service

Great customer service. Had a problem with my soup ladle and they took care of it immediately. Love my set, looks beautiful on my counter, and great customer service too.

27. november 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Tilly Living

Thank you so much for taking the time to leave us a review! It makes us so happy that you love your new kitchenware! Have an amazing holiday season!

Vurdert til 5 av 5 stjerner

Great buying experience!

Beautiful products, great customer service, great company. Their top priority is their customer's satisfaction. Thank you, Amber! Thank you, Tilly!

18. oktober 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Tilly Living

Thank you so much for taking the time to leave us a review! We really appreciate it and hope you enjoy your kitchenware for years to come!

Vurdert til 5 av 5 stjerner

Wooden spoons and utensils A-1

I ordered a set of the wooden spoons, spatula etc. They came securely wrapped. They are gorgeous. I use them often
They are beautifully made and I keep them on the counter in my new kitchen. And you can support another small business. Win win

4. august 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Tilly Living

Hi Sally! Thank you so much for taking the time to share your positive experience with us. We're so happy to hear that you're pleased with your utensils! As a small business owner, we appreciate your support so much!

Vurdert til 5 av 5 stjerner

Pleased with wooden utensils from Tilly Living!

I was looking for wooden utensils and I found Tilly Living on line. I ordered two sets and they arrived in good time and in excellent condition.
I would again order from Tilly Living.

23. juli 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Tilly Living

Hi Nancy, Thank you so much for taking the time to share your positive experience. We're delighted to hear that you're pleased with your order! As a small business owner, we apprecaite your support so much!

Vurdert til 5 av 5 stjerner

Fantastic support

Tilly's customer support is fast, helpful, and wonderful. The company clearly cares about the whole customer experience. Across the multiple interactions I've had with the company, I've always felt well taken care of. Thank you, Tilly.

24. mai 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Poor and uneven edging on placement

My friend raved about the tilly placemats and coasters, so I bought them. I was very disappointed when I received them because they are not all the same size and the edging cutting is terrible and uneven!! They are quite pricey for plastic, and I would have expected better quality.

19. januar 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Tilly Living

Dear Louise,

Thank you for taking the time to share your feedback with us.
At Tilly Living, we strive to deliver high-quality products and top-notch customer service, so we are disappointed to hear that we fell short when the product arrived as you have described.

However, we are glad you reached out and happy to hear that our fantastic customer service portal was able to quickly resolve the issue by sending you a free replacement.

Please note that we take customer satisfaction and the quality of our products very seriously, we are sorry that this one managed to slip through our QC process, we will review our QC protocols to make sure this does not happen again.

We have measures in place to ensure that customers are protected in situations like this for example if products arrive damaged during transit or fail quality control. We appreciate your trust in our brand, and we hope that you will give us another chance to impress you in the future.

Thank you for your support and for choosing Tilly Living, please feel free to reach out anytime.

Warm regards,
Michelle
Tilly Living Team

Vurdert til 4 av 5 stjerner

I received the replacement ladle for the one that broke during shipping,

I received the cooking utensils I had ordered. Unfortunately, the ladle broke in transit. I contacted the customer service department, and, very expeditiously, they shipped a new one to me at no extra cost.
The utensils look beautiful! However, my wife and I do a lot of cooking and how they will endure some rigorous use remains to be seen.
To be continued. . .

8. november 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Tilly Living

Dear Rodrigo,

Thank you for taking the time to share your experience with us. We are pleased to hear that you have received the replacement ladle for the one that broke during shipping, and that you have received the cooking utensils you ordered.

We are sorry to hear that the ladle broke in transit, but we are glad that our customer service department was able to assist you promptly and send a replacement at no extra cost.

We appreciate your feedback about the utensils, and we understand that they will be subjected to rigorous use in your household. Please be assured that our products are made with high-quality materials and are designed to withstand everyday use. However, if you encounter any issues with your purchase, please do not hesitate to reach out to us, and we will do our best to resolve the issue.

Thank you again for choosing our products, and we hope that you and your wife enjoy using them for many years to come.

Best regards,
Michelle
Tilly’s Customer Service Team

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