Three UK - 3Store Stratford Anmeldelser 

Moss thank you. you were very good & i appreciate you helping me with all my new products! Im very happy.

Moss you were fantastic truly, I wish there was a higher word to use, a complete professional guy true business man. Thank you

I was crying for the last 3 days as i was speakinh to three and samsung customer service and samsung head ofice told me to go to samsung store in westfield stratford. I went there and advisor at samsung disrespect me and didnt help and they told me go to three store and get purchase of letter and go back after 2 days. Samsung advisor refuse to help but i came to three store and was served by khairul whos the customer advisor at three and he helped me big time as i was crying to access my phone and he helped me access by reseting everything. Best customer service i recieved. Highly recommended. I informed the lady mangaer about service provided by khairul

Great, amazing service from Erika, very patient and helpful

Saleem was really good helped me with my issues walked in sad I left the store very happy

Moss, thank you for servicing me today. You have provided me with an excellent service and professionally great. Thank you for explaining the benefits of the product and saving me money.
I am so greatfull.
Thank you

Everything was great!! Thanks to Joel made my birthday Memorable by helping me with my I pad. Thanks a lot.

Wareesha was soo amazing! She made sure to take me though my plan upgrade! Amazing girl!

Saleem had excellent customer service skills, assuring, informative. Switched us to an eSIM in a matter of 5 minutes. Explains everything and makes sure we understand.

(Joule) This guy was very rude and was in rush to make us to take plan . He didn’t want to explain the way he behaves with us was totally unacceptable.

Moss you are amazing, the first time in my life someone like you has helped me.
Me and my Husband are happy. Excellent.

I ordered a 5G broadband from Three and received an email confirming it was ready for collection. I travelled to Westfield Stratford next day afternoon to pick it up, only to be told the store had no stock at all and that they “didn’t know why I got the email.” Instead of resolving the mistake, the staff member (female, hijab, glasses) repeatedly tried to upsell me into paying £1 more for the same device in a different colour. When I declined, she became rude, dismissive, and kept cutting me off mid‑sentence.

The worst part was the ID refusal. Three’s own Important Information email clearly states the only requirement for collection is a driving licence in the same name. That’s it. I had my licence, in the correct name, exactly as Three requires. The only reason the address wasn’t updated yet was because I hadn't received the new license from DVLA, which is completely normal after moving house. Despite this, the staff member refused to accept it.

And here’s the key detail she ignored:
My old licence address matched the billing address on my Three order.
She could have verified it instantly. She didn’t even try. She insisted on an updated address that Three does not require, blocked the collection, and made me feel belittled, dismissed, and completely unvalued as a customer.

To make things worse, Three’s online complaints form didn’t work at all — it repeatedly failed to submit — so I had to waste more time going through live chat just to raise the issue. Three’s systems, staff training, and customer service processes are all failing at the same time. Completely unacceptable.

Moss you are lovely and kind, I do aporeciate your help which opens my eyes on yiur products and I'm very very grateful to you.
Sending my "metta" loving kindness to you. Have a nice day. ❤️

Moss you are down to earth caring positive and loving, I wanted to leave the three company.. but you made my day and I now have a new home broad band and better service. Thank you

Moss has provided excellent customer service, such an amazing person ,kind and friendly, definitely 10/10

I would like to appreciate Moss for their excellent customer service and dedication. They consistently show patience, professionalism, and a positive attitude while supporting customers. Their ability to understand customer needs and provide effective solutions is highly valued.

Kai has helped me with my inquiry and showed me how massage charger works

Moss your service was impeccable,
Thank you for helping me achieve a new home broadband and phone plan
You made my day.

Max done amazing service, and found the best deal for me

Moss, your communications skills are very good, you were able to turn me into a customer swiftly. And addition , very friendly with the customer . I am happy with him .