Threadless Anmeldelser 

Takes forever to receive anything and customer service is useless... They just tell you to keep waiting. I hope I'm still alive by the time the product arrives.
I ordered it almost 4 weeks ago and I was told to wait 2 more weeks and then contact my local. Post office for help. Then if that doesn't work to contact them again. They shipped it but I get to do all the work to find out why it's not working. I didn't ship it, you did. Don't put the burden on the customer. Worst shipping and customer service experience I've ever had.
According to them, 5 weeks is standard shipping time. They could have walked the product here in less time. Shocking.

To keep it short and sweet:

I wanted to try out Threadless, and ordered 4 shirts, delivery oversea to Europe. Quick delivery, but the T-Shirts didn't fit, so I asked if I could return them and get the same order in a larger size.

Threadless immediately (as in: within 24 hours) initiated a new delivery, and told me that I can do with the order I already received whatever I wanted: gift them to friends, donate them to charity, anything I wanted.

Just absolutely fantastic customer service and very generous goodwill towards a first time customer!

Threadless customer service was excellent with a shirt that didn't end up fitting as desired. Their policy is amazing and customer service was incredibly quick to respond on weekdays. No fuss at all.

Though I would recommend the women's fitted tee based on the comfort, be aware that it runs extremely small - smaller than juniors even. I sized up two sizes.

The standard unisex shirt doesn't feel all that nice, but it might get better with some washes.

Prints look good. Sized and centered properly with vivid colors.

As their shirts are custom printed, it does take a while to get your order. The shipping fees are rather expensive for slow DHL. Wish they had a reasonable free shipping minimum.

AWFUL company. I ordered a shirt on Jan 31 8:30AM with their Valentine's promo with the expectation of having for a performance on said day. They claim 2-5 business days for processing, then another 2-5 for shipping. As of today (Feb 18) I still have not received it. AND they won't refund my money, instead they talk around excuses and shipping times and closed dates that aren't even relevant to the order (even had the nerve to say they are close on the 17th, well YEAH but that is still later than the day you said it would arrive.) GARBAGE and I am sure they don't pay the artists enough. Go with any other online tee shirt company other than this one.
AND THIS UPDATE RESPONSE BELOW FROM THEM IS LAME. If you provided good customer service, which you don't you will have refunded me already. Also I was in touch with you more than five business days regarding it and you gave me a run around answer. And hey note, the President s day holiday has nothing to do with it. You were already negligent in shipping it on time. They are deceptive in advertising and shipping. Why did it have a tracking # for over a week without any other records? Because they didn't actually ship it on the 7th, just created the label. Big difference. Weak excuses.

Support team replied fast an accurately to help with account issues. 2 emails and they solved my problem.
Bought some products long time ago and everything was fine.

The shirt and printing quality they provide is great, and the prices available are some of the best around. I researched a lot of print-on-demand sites and decided to go with Threadless.com

Uncompromisingly amazing customer support and kindness from the representative that helped me with some sizing concerns. I've been shopping here for over 15 years and here's to hoping for many, many more years to come with this stellar company and platform.

Ich habe vor ca. 12 Jahren dort T-Shirts bestellt, die ich immer noch trage! Drei Motive habe ich kürzlich nachgekauft, war total happy dass es noch immer die gleichen Motive gibt. Die Bestellung hat mich leider auf der ganzen Linie enttäuscht. 15 $ pro T-Shirt ist noch OK, dazu kommen 11 $ Shipping und 15 $ Tax. Auf der Post (Österreich) musste ich dann nochmals 14 € Zoll und Nachnahme bezahlen (wieso??). Hätte ich das Paket bloß gleich abgelehnt. Die Motive sehen total mies gefertigt aus, nicht vergleichbar mit der damaligen Qualität. Noch dazu alle drei mit unterschiedlicher Technik, davon wird in der Beschreibung der Produkte nichts erwähnt, eines sieht nicht besser aus wie selbst mit Bügelfolie gemacht, die anderen beiden viel kleiner als damals und total verschwommen. Die Damen-T-Shirts waren schon damals viel zu lang und sind es heute immer noch (es sei denn man möchte sie als Nachthemden tragen). Für in Summe gut 25 € pro T-Shirt doch eine Enttäuschung. Ich werde dort nicht mehr einkaufen und kann den Einkauf auch nicht empfehlen.

The best customer service I have had in a while. Because I also operate in the customer service industry on the the other side, I recognize great service when I see it. I am so pleasantly surprised!! Thank you!

Based on my personal experience with Threadless as both a designer and customer, I've witnessed concerning unethical business practices. As a designer, I had work approved and used on greeting cards sold in Target stores. However, Threadless refused to pay me for my work and ignored my communications until I was forced to involve a third party to recover payment. Even then, the compensation I finally received was well below industry standards for nationwide retail distribution.
Recently as a customer, I ordered a t-shirt that was priced above average market rates. After three weeks, I discovered they hadn't even shipped the t-shirt. When I contacted customer service, they promised a refund, but failed to follow through until I had to contact them twice to actually receive it.
I attempted to address these concerns directly with founder Jake Nickell but received no response. Based on this pattern of behavior - refusing payment until forced, ignoring communications, taking money for products they don't ship, and failing to fulfill basic business obligations - I have serious ethical concerns about their business model. They appear to exploit their designers by withholding rightful payment, mislead customers by charging premium prices and sometimes not delivering products, and given this treatment of both designers and customers, I question whether the staff manufacturing their t-shirts are being fairly compensated(?).

I ordered some shirts for my son, and unfortunately they were a bit too tight around the tummy for him. I've ordered many shirts for myself from Threadless over the years, but this was the first time I had any issue with an order, so I didn't know what to expect.

What I received was AWESOME customer service from Amanda. 10 minutes after I emailed I had a response letting me know that shirts in the larger size would be sent out, and 3 minutes after that I got confirmation of a new order. I'm extremely impressed by the quick response, and providing better service than I was expecting. I've been dealing with custom service at a different company (trying to get them to send me a zipper), and that's been 4 phone calls, 5 emails, 8 months, and still no resolution.

Thank you Amanda! I was already a fan of the site, but I feel even better recommending it to friends now that I know how awesome your support is.

Their sizing guide is inconsistent within the same categories for materials/shirt styles. The quality is not very good as the material is so thin and chintzy that it feels like an old shirt that has been sitting around in a warehouse aging from air and dust. Purchased well over $400 in shirts; had to request for four-five of them to be corrected. Only offered a credit or a reshipment and told information that counters the website. Follow up wasn't really prompt as I had to email two extra times to get a response over the course of a few days.

If you REALLY need one, only purchase if on a sale, but probably can find better quality somewhere else. Honestly, not the brand I purchased from some time ago.

Update: Oct 10.

Decided to go take the credit option (if the sizing was inconsistent & incorrect despite all other shirts of that same type fitting, I'll spin the wheel). Received a credit for $56.13USD when in fact, the total I paid was $78.4.

So I checked the site and the shirts are on 30% discount... Why would the company not offer the actual amount I paid? Wouldn't you assume that the person would check the account, see the total paid and go, "Yeah, credits for that"

Additionally, there is a charge for three shirts that I NEVER received a shipment order form for and am looking into.

Love my sweatshirt! I had to swap it out for a larger one and the customer service I received from Amanda was top notch!! And, they act fast. My order was processed and shipped out with no wasted days. Thanks, I'll be back :)

In my order of several t-shirts, one of them was a bit too small. I contacted them and they responded very quickly and started the process of shipping the same shirt with a larger size, at no additional cost. I thought I would be returning the original one in the mail, but they said I could keep or donate it- this was a surprise and is really nice of them since it can be a hassle to send it back. I will find a good home for the original one, and appreciate their prompt reply on this!

I requested an exchange after a shirt I ordered was too long, and the store said they were sending me a new shirt, one size smaller, at no extra cost, suggesting I gift the too-long shirt to a friend. This was unexpected and much appreciated.

I ordered a sweatshirt from the Autism Self-Advocacy Network (ASAN) but the sizing was not quite right. They quickly sent a new one and encouraged me to donate the previous order. This is incredibly kind and generous customer service and much-appreciated as, like many Autistic people, I struggle managing unexpected/unplanned tasks. Instead of having to manage a return, they made it easy. Thank you!

AMAZING COMPANY, AMAZING PEOPPE, AMAZING PRODUCTS AND AMAZING CORPORSTE CUSTOMER FOCUS.
Thank you so much for helping me out.
Paul Levy

I set up a shop for my small business on Threadless. I placed and order 17 days before I needed it and waited. A week later I get an email that my order was canceled, that somehow it was missed but no worries they redid the order (somehow added $6 to the total) and reprocessed it. Here I am now 3 days from when I need the items and only one seems to have shipped.

SMALL BUSINESSES STEER CLEAR - THEY DON'T CARE!

Had no luck with customer service: tried cancelling my order immediately after sending it. Got a "thank you we got your message" email. Customer service replied 4 days later, when the order had been already shipped with "oh sorry your message went to spam and what did you want? "

Even if cancelling hadn't been possible anyway, and/or their ticket processing system does send to spam messages from addresses they had corresponded with before, I'd prefer to get an answer from somebody who can, at least, read. "I want to cancel" seems to be quite a simple idea, receiving a "What kind of changes did you need to make to your order?" four days later as a reply is really frustrating.

Excellent customer service when I approached them with an issue I had with my delivery. Thank you!