I visited recently after previous complications with access and came away really disappointed with how the place is run. The organisation felt poor from start to finish; it seemed to be staffe... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Whilst the able bodied facilities and staff are amazing, the place is let down on its accessibility if I’m honest. This place is massive, in all senses and can easily accommodate a 1000 people sho... Vis mer
Epic place , lovely staff and great vibe. Just done a Wave Academy progression week with the phenomenal coach Sam. Mixture of in water and on land sessions including surf skate and video anal... Vis mer
Selskapet har svart
I did a Progression Weekend (Intermediate Plus) which was 4 surf sessions, mixed with land drills, video analysis, and some surf skate. It was really fun, the coaches were great, and everyone on the... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Explore artificial surfing with Wavegarden technology in Bristol. Discover how wave pool surfing makes inland surfing social and sustainable
Kontaktopplysninger
Storbritannia
- www.thewave.com
3,0
Middels
87 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 18 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The Wave in Bristol
We visited The Wave in Bristol today where our sons aged 7 and 10 years had a beginners surf lesson… absolutely fantastic! Our younger son was very nervous at first but surf coach Matt was brilliant with him, really looked after him and made sure he thoroughly enjoyed it. My older son described it as ‘best birthday treat ever!’ . Thankyou to every at The Wave, particularly Matt and Sam.
27. juni 2021
Anmeldelse skrevet uten oppfordring
The wave cancellation with poor communication
Joe Kelly May 19, 2021, 7:46 GMT+1 Booked 3 sessions for a special birthday get-together which involved family members travelling hundreds of miles with hotel overnight stays only for 'the wave' to cancel the booking it appears so they could amend the schedule to allow more bookings.
Now I get the economic focus especially when times have been so difficult but I do expect to be communicated with clearly about any cancellation. They sent an email marked 'Important' which got lost in a spam inbox so luckily my daughter (who made a separate booking) discovered a similar message in her spam. The failure to make contact was wholly unprofessional and had we not accidentally discovered it there would have been wasted journeys, travel and hotel costs.
The message told us we had been cancelled (no reason why) but we would get a voucher to rebook!
We tried to rebook but could not find workable slots to make the planned dates work and I had little confidence they might not cancel again as booked customers seem to get little thought.
A refund has now been given hence 2 stars.
20. mai 2021
Anmeldelse skrevet uten oppfordring
We had accidentally shown up the day…
We had accidentally shown up the day after our booking 🤦♀️ and couldn’t have been more gutted. We pleaded and waited and prayed and we were unbelievably thankful when the staff let us in to the session once some available spaces were confirmed. The staff here are top notch and the vibe is worth coming for alone. Thanks so much guys
20. september 2020
Anmeldelse skrevet uten oppfordring
Had a great time at the Wave my kids…
Had a great time at the Wave my kids loved it and it was well worth the money! Thanks
2. september 2020
Anmeldelse skrevet uten oppfordring
I can surf
I can surf and have been for 25yrs, so for me this was an excellent experience, had around 20 good waves in 50 mins, could be improved by weeding out the not so advanced surfers, as anyone can turn up and say they can surf. Of the 11 people on our peak about 3 could actually surf consistantly, most couldnt paddle in, or fell off in the take off zone The waves were powerful, 3ft max with a little coverup on the inside, would like to turn up and get 4ft barrelling waves one day in the future.
8. november 2019
Anmeldelse skrevet uten oppfordring
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