The Wave Anmeldelser 

Since the takeover the communication has been terrible. I have bundle tickets to use bought but can’t book online, can’t speak to anyone about it and no one returns any calls or emails. It’s not on. No updates at all about existing bundle packages. Surfers with the bundles are generally regular users. Without them you won’t have a business and treating us all like this is unacceptable.

Went to The Wave today and wasn’t sure what to expect after all the recent news about it closing and reopening.

I’m happy to say the service was just as good as ever, and I had a really special day out. The staff were friendly, the vibes were great, and the waves were pumping.

Would highly recommend - get down there and catch some waves. You won’t regret it. Josh

Trying to book currently but unable to speak to anyone. Emails aren’t being answered, phone lines are down and online system won’t accept my gift voucher code!!! This is ridiculous. Can someone at customer services call me back asap!!!

2 massive price hikes in the same year? Pretty much not worth it anymore…

The Wave experience from start to finish is an expensive, frustrating and disappointing experience.

They gladly take your money and then don’t let you book dates, their website and booking system is always glitchy, their system has deleted or lost my paid for surfing slots 3 times in the last 8 months. Then you can’t get through on the phone, they take more than a week to answer emails.
The facilities are getting more and more run down every time I visit, they cost goes up and up each time I visit and the hospitality and customer service, either on the phone, email or at the venue is beyond terrible!!
While the price goes up the amount of surfers in the water on each session seems to get more crowded and the amount of waves in a session gets less… seems to be a greed money grabbing business model and so disappointing because has the potential to be amazing concept and experience…. It’s just being managed and run into the ground by greedy management and lazy employees…

Terrible experience and poor customer service. They started providing poor quality boards . But be careful taking your own as it can easily damage on the concrete . They are clearly a struggling business now and it’s probably better for they environment that they do close - you know all that electricity is coming from coal plants

First all, the customer service in general is very poor. During sessions, the staff don't provide any advice or support which means many wasted waves because people don't understand line up etiquette, or how the waves work here.
Secondly, one of my sessions was cancelled last minute due to it being "too cold" and was issued a voucher with a short expiry. I didn't realise this and they just refuse to extend it. Totally robbed, sham of a company - especially considering how much it costs. It is a real shame because it could be so much better.

The food was dreadful it needs a rethink a huge queue with little choice left and the loaded chips were inedible - disgusting

This place is a classic case of great idea with terrible execution. The first and possibly biggest issue it has is that the car park is a huge distance away from the venue. Whoever thought this was a good idea needs to be fired as it would be a big walk for a normal venue, but for an activity that requires things like surfboards/body boards, wetsuits, change of clothes ect, to walk for 20 mins before you get there is rediculous.

Then comes the actual venue, signage which looks like an after thought as there is no clear way to go, you come straight into the retail shop and resturant, again, no thought on customer greetings. When you finally work out where to go, there is nothing to tell you there wont be a person to speak to to sign in, you have to do it on their screens, very easy, if they had made it clear that was what you had to do, then comes the scrum for a wetsuit, which is always fun.

If you need to get changed, make sure you dont have kids with you, as the outside 'changing rooms' are laughably small, they have a huge site and decided to make them smaller then a storage cupboard, madness. Oh and dont bring any valuables, the 'lockers' are so woefully thin, you would fit a handbag, but if you are taking a change of clothes (which considering its in water, who wouldnt) you struggle to get any of your things safe.

The activity itself was mediocure, my kids were bodyboarding but the waves themselves are turned off every couple of minutes just as they are getting the hang of it, and then turned back on, repeat for an hour.

I will give them credit for the food, it was delicious, so they got that right.

But overall it would be better to continue driving for 20mins down the M5 and go to a beach, as the waves aren't turned off, the facilities are better and you wont have to go 20minutes each way to walk there.

Amazing place, enjoyed it very much. However very cold but doesn’t really matter after a few minutes.

Avoid this place. Terrible customer service. They don't answer the phone. I had s surf session booked for 7 march. Unfortunately I have a cold and it's best not to attend. I phoned 5 times to try to change with no answer. They have no idea now to run a customer focused business

Great place. Lots of facilities. My only gripe is the board hIre prices. £25 to hire a board is a bit much.
I got hit on my second wave and had to stop the session as I couldn't paddle anymore so only used a bird for 10 mins in the water. And no reimbursement for the hire at all. Maybe drop the hire price a bit guys. Other than that it's a great place.

Booked for daughter's birthday but picked the wrong session and the waves were too scary for daughter. The Wave were great and swapped her onto a beginner session so that her day was not ruined. Excellent customer service and will definitely be back!

Had I known how bad their customer service was, I’d probably not have booked with them. I’ve sent numerous emails, DMs and tried calling. No response to my emails, DMs receive an automated response to email and the lines are always closed. I’m now trying this as a last resort in the hope someone will respond…

Muddy car park bring you wellies, when it rains it’s a mud bath not good experience when arriving, the facility management not interested in sorting it out. Had recent advanced surf there the wave was sloppy and small waste of money, after the first few warm up sets felt like the settings were not turned up mentioned to wave maker but were not interested to busy chatting to colleagues when session was on?.

Waves have become smaller since they went all eco. Few years back the advanced plus was chest to head high in places, now it’s just over waist high. Normal advanced is no different to intermediate level, very slow and about knee to waist high. Okay if you’re bored in the summer and need something to do but you’d probably have more fun surfing Bournemouth pier for free when it’s onshore.

Shame they are supporting immigrant getting over their fears of the sea rather than supporting British people who can’t afford to get help or the cost of The Wave lessons

We had our company meeting at The Wave, yesterday with a beginners surf lesson for our group at the end of the day.
Our coach, Sam, was excellent and gave everyone confidence to make the most of our time in the water. Nick was also in the water giving us help and tips as we needed it.
A really enjoyable day. Thank you.

Within the prescribed hours (09h00 - 17h00), I've tried to call The Wave on at least 8 occasions in the last 4 days. Either the phone line closes early or my calls just weren't answered.
I love the Wave but Customer Service levels like this, especially when they advertise their number for calls, are woeful......

Amazing day at the wave in Bristol. My mum got me a voucher last Christmas and I used it today for myself and my son to have lessons. Really enjoyed it! Instructors were great and whole process was great. Was a glitch when trying to book but I phoned and they sorted it out.