The Saddlery Shop Ltd Anmeldelser 

148
TrustScore 5 av 5

4,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Amy has gone above and beyond to help us exchange some boots which had a broken zip. When the boot company sent the wrong size she assisted in the return, keeping me updated throughout. When I still... Vis mer

Vurdert til 5 av 5 stjerner

I didn't find my perfect saddle, but I can't fault the service. My horse had an abscess and the saddle company were super understanding and extended my trial until I could actually see whether the sad... Vis mer

Vurdert til 5 av 5 stjerner

Quick turn around on an order, sent via standard delivery but arrived well within the time frame. Good value for money compared to other retailers. Will use for equestrian purchases again!

Vurdert til 5 av 5 stjerner

What fabulous service!! Ordered a pony size Equilibrium massage pad yesterday morning as this was the best price I could find online for my daughter's 16th birthday present in 2 weeks so was not in... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Hesteutstyr
  2. Friluftslivsbutikk
  3. Salmaker

Skrevet av virksomheten

BETA Mail Order/Internet Tack Shop of the Year 2017 winner & recommended by Horse & Hound as the best one stop equestrian shop. With free shipping!


Kontaktopplysninger

4,8

Enestående

TrustScore 5 av 5

148 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,8

Alle anmeldelser

(148)

22 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Very helpful re the products

Very helpful re the products, always replied and guided - shame in the end the product just didn’t fit. Would recommend for sure, excellent customer service 🌟 🌟🌟🌟🌟

28. mars 2026
Vurdert til 5 av 5 stjerner

Great company

I've always found The Saddlery Shop to be so very helpful and knowledgeable especially when buying horse boots. Highly recommended.

26. januar 2026
Vurdert til 5 av 5 stjerner

Super helpful and quick delivery!

They were very easy to deal with, I had a query on my order and they answered and dealt with it within a couple of hours including refunding part of my order.

The order was also received 1 day earlier than expected too 😁

28. november 2025
Vurdert til 5 av 5 stjerner

So thrilled with Mattie’s scoot boots.

My amazing horse, who has never worn boots before, stood calmly as I easily fitted the scoot boots, glanced down at them and carried on eating hay. Once tacked up she was eager to go. She walked, trotted and cantered over all types of surfaces in comfort. I am thrilled to bits…..smiling all the way..

24. november 2025
Vurdert til 5 av 5 stjerner

Scoot boots

Scoot boots purchased. The guides are really helpful in selecting the correct size, quick delivery and items arrived nicely packaged.

26. oktober 2025
Vurdert til 5 av 5 stjerner

Amy has gone above and beyond to help…

Amy has gone above and beyond to help us exchange some boots which had a broken zip. When the boot company sent the wrong size she assisted in the return, keeping me updated throughout. When I still hadn't received the right size boot she was brilliant in chasing them and we now have the replacements. Thank you Amy, what a credit to your company - displaying excellent customer service and communication.

7. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Very disappointed paid for express…

Very disappointed paid for express delivery for an item that was over £180, assuming express delivery meant just that. Item took 3 days to arrive, despite being dispatched the same day. I did contact The Saddlery Shop and their emails were far from helpful, not even a "sorry this happened". When arrived the box even said DHL24 on it. Apparently it says in the small print that express delivery is anything up to 5 days. Which had I realised I would have just used the free delivery. Won't use again.

21. oktober 2025
Anmeldelse skrevet uten oppfordring
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Svar fra The Saddlery Shop Ltd

I am sorry you had an issue with your delivery. We do explain at the checkout that express delivery is ‘usually next working day’, and do go on to explain that although 99% of parcels do arrive next working day, on very rare occasions it can take up to 3 days to arrive (as we have no control over the parcel has left ourselves, and very occasionally there are delays etc).
I am also sorry you felt our service was not good enough. We tried to always reply to your emails in good time, and we spent a lot of time checking the parcel and communicating with the courier to ensure a successful delivery. Unfortunately due to the nature of couriers, we are unable to offer a guaranteed next day service. We have tried to make this clear at the checkout (and in other areas) with quite extensive information to help manage customers expectations, however I will ask for this to be reviewed to see if there is any way make this information even clearer.

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