The Motor Ombudsman Anmeldelser 

A real professional nice man
Thank you for you help

Simon was incredibly helpful, engaging, and human! I felt I was genuinely listened to and understood which feels rare these days. He was knowledgeable and explained everything in simple terms. I had a follow up email with everything I needed as well.

Took too long and believed all of the lies the trader told them.

Really helpful staff Member Yvette

Justice delayed is justice denied as the saying goes... They're unbearably slow (over one year to resolve my complaint), do not reply to requests for updates and don't provide any means of monitoring case progress. The whole setup is thoroughly dated, unimaginative, (did I say painfully slow?) and so benefits the industry rather than consumers. I would do everything possible to bypass this time-wasting organisation. You'll only be left disappointed and out of pocket while it's industry masters starve it into obedience.

Following up on an issue with the Snows Motor Group, the Motor Industry Ombudsman refused to review the definitive video evidence that I had submitted as they did not have the "ability to review it". When considering the evidence supplied by Snows the service report details upheld my complaint but when the Ombudsman asked snows for clarification Snows explained it away as a "clerical error" The Ombudsman accepetd this statement

Had a dispute with BMW looker's in Stoke on Trent where they added date and warning symbols to my cars digital service history stateing service is overdue which is still there now just because the franchised dealer's hadn't carried out the work. Typical case of dealer network monopolising the service work on there brand. Motor ombudsman looked into my dispute but say there is nothing wrong and nothing they can do. My car still chimed up requiring oil service dispite the dealer having carried out the oil service. Maybe im out of order expecting the main dealer to reset the oil service warning when they have been paid to carry out the oil service???

I was very worried about making this call but I didn’t need to be they are definitely there to help, they listen and give good impartial but helpful advice and they gave me a lot more information than I could find anywhere else.

Waste of your only put for motor dealers.
Goto lawyer better outcome

Case still ongoing, will review once the issue has been resolved.@

Your man was good with his advice but couldn't help us.

Sheray the call handler was very good indeed.

I have only been advised just this week that The Ombudsman has now received the Motor Trader's side of the argument.
The Ombudsman had all my case some time ago.
So it is rather too early for me to know how the case will go!

Very helpful We now have a voice that can hopefully get things sorted out with these dealers. Willing you help the buyer. And some one they might listen to

Knowledgeable

A complete waste of time. Simply a box-ticking exercise for the motor industry to avoid proper independent scrutiny.

The MO asked me to complete their survey then I immediately received this further request through them and didn't notice it was for TP, So having already told them what I think of them I will keep this short. I was without my 18 month old car (from new) for over 5 months and the Motor Ombudsman did nothing. A complete waste of time involving them.

Fast and easy communication