The Motor Ombudsman Anmeldelser 

Very helpful We now have a voice that can hopefully get things sorted out with these dealers. Willing you help the buyer. And some one they might listen to

Knowledgeable

A complete waste of time. Simply a box-ticking exercise for the motor industry to avoid proper independent scrutiny.

The MO asked me to complete their survey then I immediately received this further request through them and didn't notice it was for TP, So having already told them what I think of them I will keep this short. I was without my 18 month old car (from new) for over 5 months and the Motor Ombudsman did nothing. A complete waste of time involving them.

Fast and easy communication

I wanted to progress with the Ombudsman but was advised that all in all in would take around 12 months to complete my complaint.I had a terrible experience with a Main Nissan Dealer and really do not want this car for another 12 months. Unfortunately I had to decline their service

due to inconsistencies within current UK law, as a small business (him & her) team, as we have an issue with a missold commercial vehicle the motor ombudsman can't help at all. Up the river with no paddle here

The advice I received was professional, informative, in plain English and delivered in a friendly manner. Excellent service.

2 years of no communication and no call backs just to be told "we cant help you, case closed" horrendous experience !!

Very limited authority. Long, long process, 7 months. Don't expect them to solve any serious issues.

extremely helpful, simon was great

Cannot take action against a non affiliated company, yet you would expect these to be the very companies that need controlling!?

You need not to be paid by motor retailers. The consumer pays the retailer and you both abuse the consumer. There is no consumer protection when buying an expensive car. Warranties are worthless, take any issue straight to the courts. Do not waste your time with the MO they work for retailers not consumers. Retailers have no fear of the MO.

One would hope organisations such as this would have your back as a consumer. How wrong I was.
After a near two year wait with a complaint about Ford, my complaint is dismissed. Conflicting advice from start to finish, missed deadlines by them, ignored emails etc. Should you ask for the eventual decision to be reviewed it's done by the same person. So marking your own homework. A huge waste of everybody's time. What's the point?

Absolutely awful service, no communication, no compassion, no thought or understanding for the consumer that is at the end of the complaint.

I had all the evidence which supported the car wasn’t in the condition stated (imaculate) even thou it was covered in chip marks and had a few dents,they wouldn’t accept the car back after having it delivered and was told it wasn’t the dealer issue but mine

Managed to resolve my complaint

My issues with the main car dealership have been completely disregarded. The Motor Ombudsman service have stuck to the task of establishing why my issues are being ignored. It has been a long journey but it has been good to have someone support my issues rather than ignoring them