The Motor Ombudsman Anmeldelser 

Impossible to hear back from anyone

Really helpful advice! Ruchira was great!

Took 3 years to get told tough. just like to say thanks for wasting our time I'll now pay another garage to remap and make my car run like it did bought a new L200 from a garage just outside of Plymouth they damaged my car in there care services were a joke brakes left scored cables not put back correctly engine cover bolts loose now 30000 miles service left my car with less power than a hairdryer for a truck that used to carry and pull up ton3 ton now there a specialist in Kia I wouldn't give them a wheelbarrow to service

One word to describe this service, (it isn't a service) shocking!
Took 5 months before they decided it needed to be allocated to an adjudicator, another 8 months later, so over a year, still no communication.
In the end myself and the car dealership came to an agreement after I threatened court action, and the compensation was well short of what I thought was fair.
The motor ombudsman is not fit for service.
I firmly believe they delay in the hope we will resolve it ourselves.
My advice is, seek legal advice and do it yourself.

3 years and they side with mini.
Cost me a fortune in car repairs, I had all the documents and evidence and they still sided with a multi million pound company. I had to voluntary terminate my car contract and I was left with nothing from a car that was not fit for purpose.

Incredibly slow. Tedious process. I had heard they tend to side with dealer but genuinely felt so incensed by what had happened I thought I should stick up for what is right and persevere. It was not worth the time or energy and I wish they hadn’t strung me along.

Don't waste your time. Time scales are a months into over a year and they tend to side with the dealer 9 times out of 10. My Mini went in for a EGR Cooler recall and came out miraculously with a blown turbo. The Ombudsman was no help at all. Do your self a favour and get legal advice...Don't Bother with this tickbox exercise...

The staff on the phone was very professional.

They didn’t read the complaint properly. They said I requested compensation. I DIDNT 😡

I am still at the mediation stage so I do not know how or where my case is going.

I have based my score so far on the communication from their side; all I know is that they have received my emails, and they have received the other party's correspondence. I have not been told if I have provided everything I need to make my case as strong as it can be, but I have been told that it may take an extra 90 days due to the amount of information that I have provided. I have not been asked if there have been any changes since I applied to them, or been given the opportunity to ask for advice on communication with the other party to get further repairs done.

From the 3 or 4 emails I have received, at least 2 were automated, while the others seemed scripted, so it is not the most personable service going.

Very helpful kind people worked through my problems very constructively

Brilliant service and information

Extended review process. Lack of comms despite repeated requests for updates. Poor outcome.
In simple terms my car off road for circa 10 months at garage and this considered acceptable.

A very long winded experience. It took a very long time for the motor ombudsman to even look at my complaint. I understand that when they eventually start to look at the complaint it takes time because they have to look at both sides point of view before making a decision. Although the decision did not go in my favour I told them that I understood why they came to this decision I didn’t agree with it. Their response was that they looked at it again but the decision was the same. By saying that I understood their decision but didn’t agree with it I was not asking them to look at it again and if I did I would ask for somebody else to look at it but I didn’t. The ombudsman decision was that the company I complained about should give me an apology which I said I would not accept as it would not be a genuine apology and that any apology should have been made at the time of the complaint which I never got at the time and I have not received one since. In my experience contacting the motor ombudsman was a complete waste of my time.

Spent over 2 years on my case telling me it's a complex case. Yet it's very clear cut. Took car in for service car broke down on the road after service. Garage admitted to negligence in trying to save money money reusing parts that shouldn't be reused. Had to sell car due to permanent damage from the breakdown that garage couldn't/wouldn't fix and motor ombudsman "fought" for 2 years to get me an apology letter.

So.far communication has been excellent. Just waiting to hear for the final decision. but sounds promising.
Thanks for all your help.

Took 2 years and just took the garages word ford for it despite the evidence I provided. Emails clearly showed the garage were not telling the the truth. You got conned just have to suck it up these guys won’t help you.

So slow... Months of waiting only to be given information that they could have told me on day#1. Complete waste of everyone's time.

Way too slow. 18 months to provide a negative outcome.