The Motor Ombudsman Anmeldelser 

Clear, informative, empathetic

The service provided took over two years. The ultimate result was a huge financial loss to myself. The ombudsman team provides contradictory advice at the start and the end of process this ultimately made it impossible for me to resolve the case. I would not trust them ever again. I couldn't be more disappointed.

Extremly slow. Lost documentation. Initially and inappropriately declined to take case. On final day a polite and helpful agent spoke to me.

It took 2 years for my case to be resolved due to poor case management and no timeframes for the ombudsman service to complete work. I didn’t have the luxury of buying a second car and not putting more millage on my personal car for work. The decision was made to settle, minus the additional millage put on the car since the findings. This meant 20,000 miles at 55p per mile was taken from the money which should have been owed me. £11,000 less, which put my car lower in value than if I had just sold it two years ago. There is no accountability or responsibility for people working there. They are paid for by car sale garages, so why would they ever go against them for issues? It’s a corrupt scheme. You can phone as much as you want, they just say there’s a high number of cases, and can’t give you a timeframe. My case was from
Buying an Audi car from an Audi approved dealership, and they got away with selling me a car with underlying damage. Feedback provided but once decision was made by final ombudsman who put in place the millage rule out of thin air to make it “fair”, made the case totally unfair in my case, due to not being able to sell the car and being held hostage in the situation whilst they took over 2 years to address it.

I submitted my complaint in January 2024 regarding a revaluation of a trade in vehicle which was to my detriment. It was regarded as a breach of a written agreement my me.
After a lengthy period and much proference of documentation by myself to TMO the complaint was upheld and I was to be awarded the necessary financial compensation of £2000 this decision was made by TMO adjudicator. The dealership (as you expect) rejected this. The case was then referred to a senior ombudsman who altered this decision in favour of the dealership, this decision made in June 2026 (two and a half years from initial complaint) what a waste of my time and effort. I would advise anyone with a complaint against a dealership to take it to which magazines legal service and dint waste your time with TMO this isn't sour grapes, it borne out of frustration against what I regard as a biased organisation in favour of the "big boys"

You simply don't respond, at all.
I contacted you in 2024, since then all I have received is automated replies to emails
Phone calls assure me that this is being looked at as a matter of urgency but still nothing happens,

Poor results

I bought a 4-year-old "BMW Approved Used Car" in August 2022 - nearly 4 years ago, and notified the dealer of the fault after driving it home the same day. BMW said they "can't fault it" (meaning that they can't find the fault) so refused to do anything, even though other users have reported the same issue online.
The problem is that, when using the speed limiter, the car sometimes suddenly down-shifts (it's an automatic) and accelerates way past the set limit. Not what one would expect of something that's supposed to be a safety feature.
With the BMW warranty due to expire a year later I asked them to extend it IN RESPECT OF THIS MATTER ONLY, but they refused on the grounds that it would cost them too much to do so.
The Ombudsman completely fell for this line, despite my pointing out that, if there was no such fault as BMW claimed, it would cost them nothing!

After 18 months of waiting I was told they uphold my case and I should get an apology! Why on earth did I put this complaint to the ombudsman I may as well of pursued the dealership myself.

Wasted so much time - over 14 months and then they made a decision seemingly without looking at the facts.
I really wouldn't have bothered with them had I known they were so useless.

Wouldn’t bother. Very 1 sided and believe the lies that came from Nissan when I had proof that they were lying. They weren’t interested. These garages must be accountable to somebody for poor work leading to issues. Certainly pay enough for the work!

They listen to what I said

The title is misleading, Motor Ombudsman for selective brands and garages only, should be a universal service for all vehicles.

The person I spoke to was very professional and informative. Outlined the process to me. I would highly recommend them as a service

49 % 1 Star Reviews Says it all .NOT FIT FOR PURPOSE -

Impossible to hear back from anyone

Really helpful advice! Ruchira was great!