Theias Anmeldelser 

I received a car parking charge from CPM even though I had phoned that morning and arranged a permit (like I've done on multiple occasions before with no issues).

I initally appealed to CPM's internal process that got rejected and got referred onwards to TheIAS for further appealing. I've asked for my telephone recording from CPM through a SAR that hasnt been fulfilled as of yet.

TheIAS is a two stage company.

1. Your evidence & statement then onto an initial review. (That did go in CPMs favour initially) You can comment further after the inital decision but I opted to go straight to Adjudication.

2. Onto Adjudication. (An actual person!)

Adjudication took roughly two weeks but thankfully they took my evidence into account and accepted my Appeal!

Worst. Took no circumstances into consideration before dismissing the appeal. Are they independent?

The independent appeal service, works for scammers so what to expect? First, could't recognize the private parking PCN details then if you look for help, no Email, No address, No phone number . What to expect for this kind of organization?

I did manage to get a account set up and a password sorted in the end it took some perseverance.
But it was to no avail as I expected they dismissed my appeal and held up the parking charge.
as this is the 4th time I have used either appeals, ombudsmen or govt. bodies all have failed. So my trust in these organizations is no existent and I believe they are set up just to try and give us some semblance of justice in the system we live in.
i.e. to keep the masses quite.

I do not believe this company is independent at all. They seem to be in alliance with thenparking operators. So many people paying for car parking and still getting tickets with no reason given why they have received a fine! All a scam!

Independent Appeals Service for parking fines is TOTAL waste of time, there are no contact numbers to get any help, they won’t reply to emails and the appeal process online is practically impossible! I made 22 attempts just to register and they keep knocking out because you have not ticked the right humans, your password don’t match, you have not read the terms and condition, you have not ticked the box, excuse after excuse, after 2 hours doing the same thing correctly I still could not login to appeal - I am now fed up and will have to pay because there is No help that’s why people end up paying parking fines to this Companies because they know they can get away, no law and order applies to them.

Surely this organisation must be regulated by an authorised government body, I can see I am not going mad there lots and lots of people in my situation who end up paying fines. I need to somehow find a way to address this serious issue so they can look into this and investigate their very very poor business practice!

Hi,
Thanks for all the feedback that confirms I am not going mad!
I've spent more than 2 hrs trying to Appeal an "Appeal for UKPS" that was not even considered,
All the circular web messages are the same and Ive tried 3 different email addresses to contact them through their website and appeals .

Most interesting is that The IAS web site has a "contact us" e mail address that doesn't even confirm to to UK address protocols so is uncontactable.

Sit tight from the bullies I know they haven't got a hope in hell against me in the High Court.

I recently sought the services of the Independent Appeals Service (IAS) to appeal a parking charge notice (PCN) issued by Wise Parking Services. As a Blue Badge holder undergoing cancer treatment, I faced significant challenges finding a suitable parking space at Queen Elizabeth Hospital, leading to an unavoidable parking contravention.

In my appeal to the IAS, I provided detailed information about my disability, the lack of available marked bays, and the urgent need to access medical treatment on the day of the incident. Despite these compelling circumstances, my appeal was unjustly dismissed without any consideration for my disability or the mitigating factors I presented.

What was particularly disappointing was the lack of empathy and understanding displayed by the IAS in handling my appeal. The response I received seemed impersonal and failed to address the unique challenges faced by disabled individuals in accessing appropriate parking facilities.

Furthermore, it is concerning to note that the IAS's decision-making process appears to overlook fundamental principles of fairness and inclusivity, which are crucial when dealing with individuals with disabilities seeking reasonable accommodations.

As a patient undergoing medical treatment, I expected a more compassionate and equitable approach from the IAS. Unfortunately, the outcome of my appeal only serves to highlight the systemic issues within the parking enforcement system, where individuals like myself are subjected to unjust treatment and disregard for our circumstances.

I urge the IAS to reevaluate their practices and adopt a more inclusive and empathetic approach towards individuals with disabilities who seek their assistance. It is essential that external service providers like the IAS uphold ethical standards and demonstrate a commitment to fairness and equality in their decision-making processes.

Overall, my experience with the IAS was disappointing and disheartening. I hope that by sharing my experience, positive changes can be made to ensure that disabled individuals are treated with the respect and consideration they deserve in parking enforcement matters.

Because of this company, I had to pay for a PCN that I was not at fault for. They don't investigate anything and their referees don't know anything. a biased company. I gave them a lot of evidence. I had evidence from the authorities that it would be parked in that area.. stop doing business with this company. I paid exactly 170GBP because of the employees who did not know the job.

A total con. Impossible to log in or create account to appeal and then says once you have entered initial details you can’t appeal in writing. TOTAL CON. I tried to pay for parking and the Poppay app said I ‘can’t pay for parking car park full’, there were at least 6 spaces free. I drive off and they still sent me a fine! Submitted that evidence and got a lengthy letter back saying the parking attendant was there which is a total lie, there never is one this is a piece of waste ground with a Poppay sign up. I intend to sue NPM and report them to the local council. I also intend to expose this locally so no one parks there

SCAM ARTIST Theias
Issuing legal PCN .
I can't believe I spent over three hours trying to appeal my PCN with Theias. The website just kept saying incorrect password although I knew this could not be true. Just realised that the company is a con working with the company who issused the PCN in the first place. Parking control Management (UK)Ltd ('PCM'). I will wait for my day in court.
The first red flag is that if 50% of £100 is paid in the first 14 days then I only have to pay £60 which everyone knows is not 50% of a £100.

This company is the biggest scam company I’ve ever encountered , it’s impossible to lodge an appeal to them or chat to someone. My initial appeal was rejected so I tried theiasappeal system , don’t bother , it will not let you appeal , not recognising your email even though they’ve used it before for the initial appeal , I even tried to speak to someone or leave a recording so that my second appeal is logged somewhere but even that is impossible , my advice to anyone who has had one of these brazen unlawful fines is to not pay it & if it comes to it have your day in court as no judge would rule in favour of these cowboys.

I have submitted my Appeal already but received an email today asking me to go into my account and check something before it is submitted to the Arbitrator. I attempted to do so with my saved password but it identified as incorrect. As I had written it down I put it in manually, but it stated it was an incorrect password again. I thus pressed “forgotten password” and was advised an email would be sent to enable me to re-set it. It was not. I tried again. And again. 3 hours later no capacity to change my password as no email has arrived. Thus I cannot make any checks. There is no reason to have such a poor IT service and it leaves one with the impression that this service is not independent. A simple task has become time consuming and frustrating.

Don't waste your time. I belive they are managing a comedy show.

Waste of time, disregarded what I wrote and the evidence I supplied in my appeal and rabbited the same flawed argument that the PCN issuer had made. Their use of the word "Independent" in their name is laughable!

It seems that they are funded by companies. They don't even bother to read and evaluate claims, and unfortunately, they act like the endorsing body of private parking cowboys.

i wish i can go lower than this.
this is just to make money they never listen the appeallant. they always decide in favour of parking firms because they gonna make money from it.
its a money maker company.
i am a taxi driver and i parked in a bay for 1-2 mins and i have provided job details and everything still they didnt bothered.
its means you cant even picked up customer from anywhere.
then we taxi drivers ending up stopping at road and blocking the traffic.
is that what they wanted.

I agree totally with the overwhelming body of reviews already logged. The initial response of the parking company was spurious and clearly in error. I provided them and the IAS with evidence of tickets purchased. The IAS should have immediately thrown out the case. Instead I'm having to endure a protracted appeals process. Even the creation of a login with the IAS is full of friction and frustration. Who would have thought that so much distress could be caused by simply parking your car?

There is no independence, they will always be in favour of the outrageous and unethical car parking providers as they are their members. This industry needs a government intervention.

They insist you set up an account before you can do anything but it is almost impossible to find an acceptable password then the system to "prove you're not a robot" is even more difficult t get past. Making an appeal is a waste of time anyway as they just take the side of the crooked parking company, no matter what.