Theias Anmeldelser 

Not independent, paid off in favour of sour, vindictive groups that lied on plans and get away with it.

They are not independent as they claim. I never complain but came here to see what others had to say about this IAS company and just like me many unhappy customers.

I parked and paid for my parking but as there was only 1 machine on site and a quite long queue it took longer to buy ticket. Therefore I was issued a PCN because I didn't follow the signage rules.

This IAS company sided with the parking ticket and said I am liable to pay. not only do I need to pay but now but need to pay £100 instead of £60 coz I DARED to appeal!!

Well at least they waited over 6 weeks for their money!
Bunch of Scammers!

IPark issued a PCN even though they offer a 20min Grace Period for payment. IAS ignored the grace period and dismissed the appeal. They are not independent and clearly are just there to give a veneer of respectability to rogue car parking operators

This company is a go to doesn't help it is communication between complaintan and company it represents and the complaintan will most of the time loose as the company they represent is paying them

Challenged a parking ticket issued where rules are for patrons only while using the premises, park in the lines, and disabled users present their badges. No time limit in place or period of no returns.
Spent just under 1.5 hours in the place (takeaway restaurant with customer seating to eat in) parked in the lines and not in disabled.
They upheld the ticket because I paid cash and had no receipt to prove I was a customer.
Reason provided was because the parking firm asserts it was legally and correctly issued therefore is my burden to prove it wrong, even though I was fully compliant.
Service is just there to help parking firms get the full cost of the fine instead of the reduced price as you have to forfeit this right to appeal.

Just to confirm, you generally wouldnt see a positive review about a parking company. But i am being honest here , have eyes on both sides of your head with these. If I could vote 0 I would. Seriously. I parked there due to the hospital car park being totally full. But because my head was totally messed up due to my wife's risk reducing procedure follow up, I accidentally keyed her reg plate in instead of mine. Yes I know a silly mistake , but also a legitimately honest one. I provided all proofs for who owned which car along with the ticket paid for and appt letter. Totally ignored it and hid behind terms and conditions. They don't fight for the people at all they fight for the parking companies.

Unprofessional,useless and obviously in the pocket of the car park companies. Totally ignore facts and give a ruling without considering anything other than the car park company statement. Avoid at all costs.

Terrible company, not independent, clearly is the car park thieves.

Just adding some balance to the comments. I appealed a ticket and was successful (the parking company were very clearly in the wrong so it should never have come to this, but at least it got sorted in the end)

This "Independent" appeals service is practically useless. I live in an estate in Braintree and a lot of residents, myself included, have received parking tickets. We all have our parking permits and the parking company kept issuing tickets either because some of us are forced to park in another space (our own space was obstructed), or they simply couldn't see the parking permit. This "independent" service ruled in the company's favour almost every time and did not respond to any of the explanations provided. My advice would be just don't even bother using this service.

How is this still allowed to function?
Should be taken straight to trading standards as this is not independent and just a scam to get another £40 after appealing and sending yet another generic response not taking any logical arguments in consideration. E.g. parking outside their carpark, on what they subsequently claim to be a private street with no private street signs anywhere to be seen!
Please anyone checking this, it needs to be investigated ASAP!

I find it hard to believe that their independent. I got a parking ticket for spending 11 minutes trying to pay to park. Both machines at the site were broken and the website not working. We spent 11 minutes diligently trying to pay to park and I wish we had driven straight out now but we just wanted to pay to park.

I provided evidence that we went immediately to the car park next door after spending 10 minutes trying to pay to park and paid for 4 hours at a working car park.....but the IAS didn't care. Having read the reviews it seems they are just as bad as the parking companies themselves.

Still, I'd rather have my morals than have to pay that unethical fine when it was first issued.

Disgusting and biased company that can not be trusted. Who said justice prevails!.....

Is this really an independent organisation? Ignores evidence and supports and encourages predatory behaviour of parking companies. Don't bother just take the parking company to court

After three attempts to register my details and being sent around in circles, I started to smell a rat. Looked on Trustpilot and the reviews seem to confirm my suspicions about this company. I have since managed to register with IAS and received a reply from the email on their website so I have some hope now of a justified decision and will update my review as and when things change. So far the process has gone as promised and I have uploaded my evidence and appeal reasons once. The Operator has responded and I have had another chance to respond so I would say, the worst part is the IAS website being very tricky to register on.
Latest update is that I have been refused appeal even though I was having to stop at a temporary red light! Waste of time appealing but I shall go on to court if need be.

Don't bother wasting your time. Just take the parking company to court and you will win!
Armtrac Services needs to be shut down for issuing illegal PCN's in the first place!
IAC is just another scam company, they are not independent at all! They will reject your appeal even when the evidence is clear as day! SCAM

A very quick overturning of a patently unfair penalty notice from Alliance Parking. Thank you, IAS. Please don’t be out off by these reviews if you KNOW you were in the right and have evidence - We provided photo evidence and explained the issue and hey presto no fine.

Tbh, Alliance should NEVER have rejected our first appeal to them - I suspect the IAS is overloaded due to charlatan companies trying to scare people into paying unfair penalties.

if there would have zero rating then i would give that to theias.org.
I appealed for my parking ticket to this org for which i have already paid 19 GBP. Still they dismissed my appeal after taking more than 15 days, which costs me more 40 pounds as previously i had to pay 60(within 14 days) and now i need to pay 100 due to IAS,

they are influenced by operator and don't go with your evidences

they rejected on the grounds that the MARKS CLEAR enough while it was not and I provided all the evidences. I believe they are only supporting private parking.

There is no INDEPENDENCE, if you read their ;better I got, you will say the same.

Crazy!!! It is all a fraud and a waste of time.

Sacemmer.

I came here before applying to IAS to check out the reviews and was horrified. I still decided to go ahead and apply, as an incurable optimist.

I'll give them 3 stars as they cancelled my PCN, based on the fact that my car was broken down. It would have really been outrageous, if they'd insisted on fining me because of a breakdown but I can imagine that it could happen also, considering how ridiculous this system is. After all, the private company that issues the PCN was informed that I had been broken down and they still claimed I had to pay, thus my IAS involvement.

Anyway, I got the decision quickly.

However, the process of filling in the online form is EXTREMELY annoying because when you make a mistake such as forgetting to fill in one field, you have to start all over again. Creating a password was also pain and I had to keep starting the whole thing from the beginning. They tell you your password is "weak" or medium or whatever but they don't tell you that they won't accept it and you only find out when you press the submit button, then you have to start again because all the fields you have filled are now empty.

Do they do it on purpose??