Sunwing Anmeldelser 391

I wanted to plan a vacation with my family, so i called Sungwing customer service to ask a question about checked luggage. As I sometimes do when I want to make sure of an information, i ask the agent so you confirm that . Sacha (the agent)then raised her voice and yelled at me " Are you deaf or are you stupid!?" Needless to say I was in shock. I asked her if she really just said that and then she acted as if she didn't say anything. Asked to get a call back from a supervisor, even called another agent to get a supervisor to call me, they never did. I booked a trip with aircanada vacations instead. To Sunwing, I am still waiting for that callback.

Premium Travel Club or H10 Hotels are SCAMMERS. I got scammed from them, they promise a lot of offers to become a member but none of them is real. Do not pay any money to them. when you trying to book vacation with them it’s probably more expensive than when you do it yourself. Scammers!

booked a vacation for my family of 4 (myself, husband, 2 young kids age 7 and 10). I am writing after I tried to submit a claim under flight delay and was told that my claim is invalid. Here are the facts:

- My flight was scheduled for July 27 @16:45

- 1st Delay to 21:45 that same day (5 hours later) due to staffing issues

- 2nd Delay to 08:00 on July 28 (one day later) due to technical/safety issues

Although I can appreciate that the second delay was due to safety, the first delay was due to staffing issues which is unacceptable and within the control of Sunwing. We spent over 5 hours at the airport just waiting with one delay after another.

To make matters worse:

- After we were offloaded from the unsafe flight, we were required to wait for our luggage which took over an hour

- After retrieving our luggage we were required to wait in line for another 1.5 hours in order to get a taxi voucher. By the time we got home, it was almost 1am.

- We were required to be back to the airport the following morning by 4:30 am (per their employees). This meant that we got 3 hours of sleep (at most) and this is how our "Wonderful" vacation was to start

- We finally got on the flight the following day and upon arrival at the hotel at around 3pm, we were advised that they could not find our room booking. This was strange since I would have expected Sunwing to have advised the hotel of this delay since we purchased a vacation PACKAGE. But it appears that we did not have rooms. It was another 2 hours until we were situated in rooms.

As you can tell from the above, our first (but really second day of vacation) was a complete write-off. We were sleep deprived, tired, stressed and in foul moods. Keeping in mind that we went through all of this with 2 young children. We were so exhausted by the time we were in our rooms, that we just slept. That is 2 days of vacation gone.

After all of this, Sunwing's response was: Sorry, nothing can be done for you. Had the flight not been delayed in the first place due to lack of staff, we would have found out at 4pm that there were issues and things would never have been as awful as they were. They DO NOT take responsibility for their issues at all. USE ANY OTHER AIRLINE!!!

Flew to and back from varadero Cuba
Late flight late baggage over 11/2hrs to collect at T3
Paid an overpriced ticket with extras for seat and bag… no customer service
Will not fly again
They need to shape up!!

Nous avons été au Starfish cayo Largo en mars 2024 pour la 3ieme fois et c'est fini pour nous. Pas de vin de la semaine manque de bière tous les jours a heures précise ,par contre pour la vente il y en avait toujours a 3.50$can la canette et 6.50 lors de la journée qu'il n'y avait pas de courant. Manque de nourriture jusqu'à ce qu'on porte plainte. Sunwing se fou de nous en nous offrant un crédit voyage de 100.00$ par personne alors qu'on a payer bien plus pour la boisson et grignotine qu'on a acheté. je déconseille fortement d'aller a Cayo Largo surtout qu'il n'y a que sunwing comme transporteur. Et pour le crédit ,il va surement aller au vidange . Air transat et air Canada vallent beaucoup mieux

As a frequent flyer, not in my lifetime I will fly this airline again

***********Avoid***********
{Club Amigo Marea del Portillo
Manzanillo de Cuba, Cuba Good 3.5 100+ Reviews
Tue, 24 Sep 2024 | 7 days | All Inclusive}

This is a terrible experience I had when booking this vacation! Don't go to Hoguin airport because the local rep will not take you to the resort, it is 5hrs away! they will take this opportunity to put you as a prey for money!!!!!!!!!! Avoid Sunwings and they will not responsible for your safety!!!!!! Sunwings did not reimburse my lost!!!!!!!!!

Scammers, cheats, liars, frauds, etc. these people do nothing but lie and cause aggravation and stress. I hope every single one of them cease to exist!

The purchase of Sunwing by Westjet did nothing to improve the airline. From long delays, uncomfortable seats, no service - not even water, poor communications, agents not knowing what they are doing and a partnership with Riu to complement the disarray and utter disrespect of guests, Riu-Sunwing-Westjet should be grounded and left to annuls or worse customer experience.

My wife and I were robbed in a Sunwing transfer bus.
Last September, I had the worst experience ever with Sunwing Vacations.
It's been eight months since I first contacted them in re to my trip from Sept 9-13th, 2023.
I have been patient and have tried to get rid of the frustration that it has caused to my wife and me. Eight months have passed and the so-called Sunwing Customer Care are still "investigating". I know what customer service is all about because I run a place where we have thousands of thousands of clients/members. But before this, I also did a lot of investigations as a Destination Rep for Air Transat, Signature Vacations. However, the way they have handled this case is discombobulating, it would have negatively baffled the shyest customer. However, I am not really surprised after reading the reviews Sunwing has in the major platforms. It's a real shame how embarrassing the reviews are.
The follow-up to what we experienced after been robbed by their own business partners has been traumatic and distressing, to say the least. To add insult to injury, you have been instrumental in this embarrassing scenario for such a huge company, though I understand that the size of an enterprise is not measured by its physical size, but by its care and respect for its customers or clients.
Their follow-up after we communicated to them that we had been robbed has been extremely poor. To the point that they have replied to us with an email they had to send to another disgruntled client, What a faulty communication chain.
Customer Service doesn't care about clients!! They have asked or requested all sorts of information, including a notarized letter which I had to pay for, and used my personal time to satisfy your "demands", such is the case.
Regarding our losses, the time we have invested in back-and-forth emails, but mainly because of our frustrations, it all translates into an atrocious experience for us. But I promise you that due to the fact that at the beginning I could have never imagined that today we would have still been at sea, I will use my time to let people know how you treat your customers.

Worst airline ever .
Booked a package to Cuba and the flight forgot the tourist visas , left waiting in customs for hours .
We will be booking through American air carriers in the future travel plans
All that was conversed was a canned customer service message

Our experience with Sunwing was great. Flights were on time. The reps were friendly and helpful. We will use them again

Do not fly with Sunwing Vacations. They have the worst customer service. Take months to reply to any concerns/complaints. Customer service is horrible.
Fly any other airline, you will be much happier. Sunwing wrecked our vacation and did not even have the courtesy to call as requested.

Grand Park Royal, Luxury hotel in Cancun.
Food was horrible, and they served me a nice bowl of Food Poisoning via room service. . I was in bed writhing in pain for the last 4 days of my vacation. Staff, completely unresponsive.
The beds are hard, there are no bathtubs, the beach is down a huge flight of stairs. and there are no bathrooms on the beach. So you have to climb those stairs every time. Not enough outdoor seating for everyone, and very little shade around the adults only pool. (no umbrellas). The hot tub is beside the family pool, and was filled with toddlers the entire trip.

Let me start by saying that after 5 years of not travelling due to health reasons our first flight with Sunwing was a really bad experience! Lies after lies after lies, couldn’t find their crew, imagine that, and they actually announced this nonsense, and therefore a six hour delay!

First it was a 3 hour delay, then more delays, then the plane finally arrived from Toronto they said but guess what? They announced they couldn’t find their crew———— imagine that?????
Finally after a 6 hour delay we boarded. Remember they said our plane was coming from Toronto? Well a frustrated pilot announced that they had come in from Hamilton.
My booking number was 135318223, my flight was 4122!
They’ve replied saying we aren’t allowed any compensation because there was technical issues and it was for our safety———what a way to cover yourselves!

Where is the customer service? All I wanted was a decent, respectful experience, reasonable delays are okay but this was not reasonable!
You need to do something sunwing and a $50 certificate by mail doesn’t cut it!
Until never!

On our return flight we were not given the option to select our seats. normally this would not be a problem however my complaint is with the sunwing employees that were deadheading back to Vancouver. They selected all the window seats and aisle seats for themselves leaving multiple families separated including our family of 3. This is not something I would normally complain about however the callous nature of the sunwing employees was completely unacceptable. There was a mother and young daughter asking them to change seats and the young daughter was crying and the mother was begging them to change seats and they just flat out refused and claimed that they couldn't change seats because "they were working" That's BS they were not working they were passengers. This is not just unacceptable as an airline employee, this is unacceptable as a human being to selfishly deny a mother and daughter to sit together just because they want to sit in the center seat. I was sitting in a center seat and I was sitting next to a sunwing pilot that took the window seat and also refused to move. He continually got up to go to the cockpit and chat with his friends over 6 times in a 6 hour flight but refused to sit in an aisle seat. he also had a huge amount of stuff with him including a full size pillow multiple containers and bags that kept falling on my lap and didn't even use the window as he had it blocked with his pillow He was simply a rude and selfish man. I would expect better behavior from a stranger let alone an employee of the airline

Food was disgusting, we should be warned. How about a hamburger, only a slice of tomato is available. No condiments at all. I got badly injured on a handrail that broke. Major outbreak of diarrhea and vomiting day 4 from uncooked bacon. Hotel pharmacy had nothing, empty.

Terrible company. Everything you see is false advertising

I was in Guardalavaca Cuba last week had a fall and am unable to walk. I am a senior . The Sunwing staff at the hotel, on-line and at the airports in Holguin & Ottawa made sure I got home safely. I was transported on & off the plane with narrow airplane wheelchair . Thanks to everyone, very much appreciated during this scary experience.

I have been trying to get an answer from sun wing as to how their lowest price calculator works. It seems to be a bait and switch scenario to me. I search for a single passenger for it all inclusive resort in the month I want to travel. I pick the week it says one price, when I go to book it says I have to book two people. Even though at the top of the page it's showing I'm searching for a single Traveler. They could at least be honest and say it's a website mistake but they deny there is a problem. Apparely its MY fault for not understanding the calculator is based on double occupancy?. You can't get past the customer service rep to reach a manager or escalate your inquiry. They are rude, unhelpful and they definitely "don't care" as per their tagline "Sunwing Cares".