Easy ordering, and quickly received. Well packaged. Easy to put the fire display pieces in and then set up. Only thing was I did not receive a dispatch notice from company direct but from the delivery... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I am so pleased with the fire surround and suite, it looks beautiful and really sets off my lounge. Ordering was straightforward and I was kept updated about delivery. It came on time and was handled... Vis mer
I found the website easy to use and lots of information to help me choose the right product. Delivery was excellent, well packed and installation instructions. The fire was a bit expensive but I u... Vis mer
Dimplex Lerwick brass electric fire was ordered on Monday afternoon and was delivered on Wednesday afternoon of the same week and also was the lowest price available with no delivery charge involved... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
UK's largest supplier of wood burning stoves, multifuel stoves, log burners, electric stoves, gas stoves, oil stoves, cast iron stoves, woodburners, chimney liners, room heaters and range cookers, range cookers and fireplaces. Along with indoor and outdoor furniture, BBQs, Pizza Ovens, outdoor heating and much more online at discount prices. A Virgin Fast Track 100 company
StovesAreUs
Skrevet av virksomheten
- Free UK Delivery
- For all orders over £100 we offer a fantastic free delivery service to all UK mainland addresses.
- Free Next Day Delivery*
- FREE next day delivery service in England & Wales on selected stoves where next day delivery is shown on the product. This service is only available on weekday orders from Monday to Thursday up to 10am. This service is a 9am - 5pm service.
- Safe and Secure payment options
- All payment options are secured by industrial level security methods. All major cards accepted. Payments are also accepted through PayPal
- 30 Day Money Back
- Feel comfortable in the fact that you can order any of our online products and within 30 days send them back to us if you do not like them, and get a full refund.
- Free Two Man Delivery
- Two man delivery is available on Range Cookers from selected manufacturers. The delivery team will take the product into your property and remove the packaging.
- Showroom
- We're not just an internet company, we're also a bricks and mortar retailer. We have a well-stocked showroom in Huddersfield in Yorkshire with a great selection of products to view.
Free Delivery
Free Mainland UK Delivery
Free delivery available to mainland UK
Kontaktopplysninger
Pennine House, Longbow Close, Huddersfield, Storbritannia
- 01484 940 111
- online@stovesareus.co.uk
- www.stovesareus.co.uk
4,6
Enestående
7k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 90 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Product (BBQ) excellent quality
Product (BBQ) excellent quality. Price same as others that were on sale. Order process easy. Delivery exactly when requested.
17. september 2026
The service of deliver was great
The service of deliver was great, and the quality of the barbecue also definitely made to last
17. september 2026
Absolutely Love Our New Stove Fireplace 🔥
Absolutely love our stove fireplace! ❤️ It looks so realistic and cosy, and really gives the room a lovely warm, homely feel.
So pleased with it! 🔥
18. september 2026
Brilliant portable BBQ from a trustee seller
I’m deal product, great price and speedy delivery. Excellent service all round.
16. september 2026
Excellent company to deal with
This is the second fire I have purchased from StovesAreUs.
So happy with both the fires, packaged very well and very quick delivery both times.
One of the stoves was quite a bit more expensive as it was a living flame, which incidently is absolutely gorgeous and spot on - everyone comments at how realistic the fire is - I got this first fire at a very good price a lot less than other sellers were asking. Again I got a very good price for the second fire which was a smaller fire for a smaller room. Again it is absolutely superb and StovesAreUs were again very competivie with the price. I would very much recommend this Company everything from start to finish was exceptional with my experience with them.
17. september 2026
Lovely product delivered on time.
17. september 2026
Great service
Great service. Originally used Imagin Fires, only to be sent a damaged fire which was changed a further 2 times with more damaged fires, avoid those cowboys. StovesAreUs were far better!!👍👌
17. september 2026
You forgot a crucial part of the…
You forgot a crucial part of the product: the clay balls for the firepit. I rang up and you said you’d send them out but never did
17. september 2026
Svar fra StovesAreUs
Good morning,
We’re sorry to hear that the clay balls were missing from your order. We’ve checked our records, but unfortunately we can’t find any communication about the missing items or a previous request to send them.
That said, we certainly want to put this right. We’ll post the clay balls to you today.
We apologise for the inconvenience caused and would really appreciate it if, once you’ve received them and the issue has been resolved, you would consider updating your Trustpilot review.
Many thanks
StovesAreUs
Great service would highly recommend…
Great service would highly recommend these guys
Fantastic Price , great communication and fast delivery
17. september 2026
Good product good service
17. september 2026
Unhelpful staff
I ordered a 3 metre parasol cover but the cover was too small, it did not fit and was not as described. I attempted to return the item but this was refused by the company as I was slightly outside of the returns window. I attempted to explain that I'd been away from my home address but the company flatly refused which is disappointing. I will not be using the company in future.
17. september 2026
Anmeldelse skrevet uten oppfordring
Very disappointing experience with…
Very disappointing experience with StovesAreUs / FireplacesAreUs.
I purchased a fireplace from this company, but unfortunately it arrived damaged, so I had to return it. I was then told that a replacement would be provided, but I ended up waiting around two months.
I was told that deliveries would resume in September, but nothing happened. I have received no clear information about when my replacement fireplace will actually be delivered. Getting any information from the company has been extremely difficult — they are very slow to respond and, when I manage to speak to someone, nobody seems to know what is happening with my order.
I eventually requested a full refund because I no longer wanted to wait. Unfortunately, even getting my money back has turned into another long and frustrating process. I keep being given different explanations about why the refund cannot be processed, while nobody seems to take responsibility for resolving the issue.
What is most frustrating is that I have had to contact them every single time. There has been no proactive communication or meaningful update from the company.
I have been left without the fireplace I paid for and without my money.
Based on my experience, I would not recommend this company. If something goes wrong with your order, be prepared for a very frustrating process and a serious lack of communication.
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra StovesAreUs
Good morning. Thanks for your feedback,
A member of our customer service team will be calling you to discuss this directly
Many thanks
StovesAreUs
Superb experience
Straight forward . arrived straight away. Just could not have been easier thanks.
Carlton Stoves
2. september 2026
Excellent Service and Delivery
Really pleased with my experience using StovesAreUs when I bought a Kamado Joe Classic I bbq for my husbands birthday. Very happy with the product, competitively priced and they were happy to price match which reduced the price further. Very efficient customer service support. The item was packaged really well and delivered within two days. Would definitely use this company again.
21. juli 2026
Fast delivery and kept me informed…
Fast delivery and kept me informed about progress
9. september 2026
Good value and quality product
High quality product at a very competitive price. Quick delivery. Would use again.
28. august 2026
Spent over £900 and parts were missing
Spent over £900 and parts were missing!
The shell only arrived! Inside completely missing. Emailed customer service and no reply!
Ordered a Straight Magnetic Decorative Flue Pipe Kit & Broseley Heslington Electric Stove
7. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra StovesAreUs
Good morning, thanks for your feedback.
We’ve checked our records and, unfortunately, we haven’t received any communication regarding the missing parts. Please email us at online@stovesareus.co.uk with your order details, and we’ll be more than happy to look into this for you and get things resolved as quickly as possible.
Many thanks
StovesAreUs
Excellent service and delivery… very…
Excellent service and delivery… very pleased with the fire.
9. september 2026
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