Excellent customer service from start to finish. Sophie was incredibly helpful throughout, taking the time to check stock and batches with the factory, arrange samples and keep us updated along the wa... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Samples arrived quickly, the tiles appear high quality and as described, will be getting my tiles through this company!
Amazing experience dealing with The Stone & Tile company from start to finish. It was a small project tiling my front path and chose the black and white mosaic design with a border and corners. Wo... Vis mer
Selskapet har svart
Much better choice, value and quality than the chain stores. Brilliant sample service. Easy to use website helps you to choose a selection of different tiles, including guidance on complimentary opt... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Stone Tile Company, we take pride in providing Stylish Tiles For Less! Our tile collection features an array of fresh, contemporary styles - from sleek, chic floor tiles to one-of-a-kind feature wall options. Sourced directly from top-tier manufacturers, we ensure exceptional quality without the premium price tag. Whether you're tackling a full-scale renovation or simply refreshing a single room, we've got the perfect tiles to bring your vision to life. We also have a showroom open Monday to Friday 9:00am-5:00pm to browse our tiles and make purchases. For those who prefer to shop on the weekend, you're welcome to stop by on Saturdays 9:30-1:30pm for a leisurely browse, Please note though we do not offer collections on Saturdays.
Kontaktopplysninger
Unit 4 Tungsten Park, Bardon Road, LE67 4BL, Coalville, Storbritannia
- 01530 811118
- help@stonetilecompany.co.uk
- www.stonetilecompany.co.uk
4,7
Enestående
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent service
Excellent service with sample supply.Now need to make decision before proceeding.
9. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you so much for your 5-star review! We’re delighted to hear that you were happy with our sample service.
We know choosing the right tiles can be a difficult decision, so we hope having the samples to see in your own space makes choosing that little bit easier. Take your time, and we hope you find the perfect tiles for your project!
Thank you again for choosing us, and we look forward to helping you when you’re ready to proceed.
Sarah Lee
Senior Customer Service Advisor.
Excellent sample service
Much better choice, value and quality than the chain stores. Brilliant sample service. Easy to use website helps you to choose a selection of different tiles, including guidance on complimentary options. Having videos and also seeing in the tiles in different project is really helpful. Tiles samples arrive well packaged and are easy pop into the bathroom/shower room so you can see how the colours and textures work in situ.
Have made our choices, although it was tricky as they were all gorgeous, and will be putting in an order. Looking forwards to seeing them in our new home and enjoying them for years to come.
Many thanks.
9. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you for taking the time to leave such a lovely review. We’re so pleased to hear that you enjoyed the experience of choosing your tiles with us.
Finding the right tiles for a new home can be a big decision, so it’s great to know that our samples, videos and project inspiration helped you visualise how everything would work together. We love hearing that you were able to try the samples in your own bathroom and see the colours and textures in the space before making your final decision.
And we completely understand how difficult it can be to narrow down the choices when there are so many favourites! 😊
We’re thrilled that you’ve found your tiles and wish you all the best with your new home. We hope you’ll love the finished result and enjoy your tiles for many years to come.
Thank you once again for your kind words and for choosing us.
Sarah Lee
Senior Customer Service Advisor.
I only ordered 2 samples but they…
I only ordered 2 samples but they arrived quick and was great to see them against the wall. Sadly we have seen a 3rd one I think we like more on there website so I will be looking into it and choosing out of the 3
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you for your review! We’re glad the samples arrived quickly and helped you compare the options against your wall. We hope you find the perfect one for your project!
Sarah Lee
Senior Customer Service Advisor.
Sample tile received within a few days.
Sample tile received within a few days.
1. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you for your review! We’re pleased your sample arrived quickly.
Sarah Lee
Senior Customer Service Advisor.
Quick turnaround
Quick turnaround in ordering the samples, well packaged, and arrived on time. I will be ordering for the project.
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you for your lovely review! We’re delighted the samples arrived quickly and safely. We look forward to helping with your project!
Sarah Lee
Senior Customer Service Advisor.
Good quality
Delivered on time. Great quality but unfortunately the colour didn't match my kitchen.
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you for your review! We’re pleased you were happy with the quality and delivery. We’re sorry the colour wasn’t quite right for your kitchen - please get in touch and we’d be happy to help you find a better match. 😊
Sarah Lee
Senior Customer Service Advisor.
It was easy to view tiles and order…
It was easy to view tiles and order samples, the samples arrived very quickly and professionally packed. 10 out of 10.
28. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you so much for your 10/10 review! We’re delighted you found the ordering process easy and were pleased with the speedy delivery and packaging. 😊
Sarah Lee
Senior Customer Service Advisor.
Superb service and very speedy
Superb service and very speedy. Ordered 2 samples for a project and really impressed with the quality of the products. Definitely ordering our chosen one to complete the final jigsaw piece to our external patio wall which will make it look so professional. Cost is very reasonable so won't break the bank the get that look we were striving for.
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you so much for your fantastic review! We’re delighted to hear that you were impressed with the quality of our products and the speed of our service. It’s great to know that you’ve found the perfect option for your patio wall project, and we’re sure the finished result will look fantastic!
We really appreciate your kind words about our pricing and service, and we look forward to helping you complete that final piece. Thank you again for choosing us! 😊
Sarah Lee
Senior Customer Service Advisor.
⭐️⭐️⭐️⭐️⭐️
I found The Stone & Tile Company on Instagram with the exact tiles I’d imagined for my bathroom. I ordered a couple of samples first and they were delivered quickly and then ordered the tiles I wanted the next day.
There was a small issue with the delivery as the van had broken down, but I was kept informed and managed to get the tiles delivered on the same day I requested.
So, so happy with the tiles and the support and service from the team.
Would highly recommend ⭐️
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you so much for taking the time to leave us such a lovely review!
We're so pleased to hear that ordering samples helped you find the perfect tiles for your bathroom and that they matched exactly what you had envisioned. We also appreciate your understanding regarding the unexpected delivery delay. While it wasn't ideal, we're glad we could keep you updated throughout and arrange delivery on a day that suited you.
We really appreciate your recommendation and your kind words about our team. Enjoy your gorgeous new bathroom!
Sarah Lee
Senior Customer Service Advisor.
Wonderful.
Wonderful.
Samples arrived quickly and were perfect, will definitely be placing an order asap!
26. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you for your lovely review! We're so pleased your samples arrived quickly and were just what you were looking for. We look forward to helping with your order, and if you have any questions before placing it, we're always happy to help! 😊
Sarah Lee
Senior Customer Service Advisor.
Best quality…
Picked samples with ease which arrived quickly. Well packaged too .. We’d ordered samples from a number of suppliers but the quality of those received from the stone & tile company are the best by far . Search over, now on to placing an order :-)
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you so much for your fantastic review! We're delighted to hear that your samples arrived quickly, were well packaged, and stood out for their quality. It's wonderful to know your search is over and you've found the right tiles with us!
If you have any questions or need any advice before placing your order, please don't hesitate to get in touch – our team will be more than happy to help. We look forward to helping you with your project! 😊
Sarah Lee
Senior Customer Service Advisor.
Easy ordering and fast delivery
We ordered tiles for our bathroom from this company, and the entire process was straightforward from start to finish. Ordering was simple, and the delivery was impressively fast. Unfortunately, we miscalculated the number of tiles we needed and had to place a second order urgently. Once again, the ordering process was quick and easy, and the additional tiles were delivered promptly. Overall, we had an excellent experience on both occasions. Great service, fast delivery, and a company we would happily use again.
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you so much for your wonderful review! We're delighted to hear that both of your orders went smoothly and that we could get your additional tiles to you quickly when you needed them. We know how easy it is to underestimate quantities during a project, so we're glad we could help keep everything on track. Thank you for choosing us, and we look forward to helping with any future projects! 😊
Sarah Lee
Senior Customer Service Advisor.
Sample tile arrived really fast
Sample tile arrived really fast. Seeing the sample helped us to decide to place an order .
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you for your kind review! We're so pleased the sample arrived quickly and helped you make your decision. We really appreciate your order and hope you love your tiles!
Sarah Lee
Senior Customer Service Advisor.
Excellent tiles and service
Easy to order samples and arrived in good time. Package was well wrapped and the helpful advice on checking against key pieces etc was something extra. Tile quality is excellent just have to make up my mind!
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thanks so much for your lovely review! We're delighted you found the sample service easy and the advice helpful. We're glad you're happy with the quality too, good luck choosing your favourite tile! 😊 If you need any help making your decision, please don't hesitate to contact us.
Sarah Lee
Senior Customer Service Advisor.
Sample selection
Sample arrived in good time and looks to be a good quality product. Am likely to place an order for the tiles and installation related products which were recommended.
11. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you for your fantastic 5-star review! We're so pleased to hear your sample arrived promptly and that you're happy with the quality.
We look forward to helping with your full order, and if you need any further recommendations on tiles or installation products, please don't hesitate to get in touch – we're always happy to help!
Sarah Lee
Senior Customer Service Advisor.
Tile looks good
Tile looks good, it’s really hard to give any definitive feedback until the tile is set and polished but I am happy with the speed the sample arrived in
11. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you for your feedback! We're delighted to hear you were pleased with how quickly your sample arrived. We hope it looks just as good once it's installed and polished, and we'd love to hear your thoughts once your project is complete.
Thanks again for choosing us!
Sarah Lee
Senior Customer Service Advisor.
Be very careful not to over order from this company
Please, please, be very careful not to over order from this company. We bought the amount of tiles our builder advised, but have many left over. Having supplied the batch code information as requested, The Stone and Tile Company have told us 'I have checked the batches and unfortunately, we are no longer on either batch, so on this occasion we wouldn't be able to accept a return I am afraid. We do know customers in the past have had a lot of success selling excess packs on private selling pages , such as Facebook Marketplace etc.'
We have been left considerably out of pocket and have little space where our tiles can be stored. Such a shame as we had been happy with this company.
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you for taking the time to leave your feedback. We're sorry to hear that you feel disappointed with your experience.
As outlined in our Terms & Conditions, we are unable to accept returns of leftover products due to our continual low pricing and rapid stock turnover. We also recommend that customers retain any surplus tiles, as they are from the same production batch and can be invaluable should any tiles become damaged or require replacement in the future.
We would like to clarify that, on this occasion, we did not provide an estimate or recommendation for the quantity of tiles to purchase. The quantity ordered appears to have been based on your builder's estimation, and unfortunately, it seems this calculation resulted in more tiles being ordered than were ultimately required.
That said, despite this policy, we did take the time to investigate whether we could make an exception and accept a partial return. Unfortunately, after checking your batch numbers, we found that we are no longer selling either batch you received. This means we would be unable to resell the returned tiles, making them unsuitable for return.
We appreciate that this is not the outcome you were hoping for and understand your frustration. However, this policy is clearly detailed within our Terms & Conditions, which are agreed to at the time of purchase. We also suggested selling the unopened surplus packs privately, as many customers have successfully done in the past through platforms such as Facebook Marketplace.
We are naturally disappointed that, despite our team taking the time to investigate a goodwill exception to our returns policy, our overall service has been reflected in a one-star review due to an issue that arose from an overestimation of quantities rather than the quality of our products or service.
Linda Booth
Customer Service Advisor.
Samples arrived quickly and able to see…
Samples arrived quickly and able to see clearly for a decision :) Thankyou
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you so much for your lovely review! 😊 We're so pleased your samples arrived quickly and helped you make your decision. We really appreciate your support!
Sarah Lee
Senior Customer Service Advisor.
Stone tile packed a damaged tile in the middle of a pallet
I’m extremely disappointed with my experience with The Stone & Tile Company. My order arrived with a damaged tile, and despite providing photos and contacting customer service promptly, I’ve had no meaningful resolution. It is particularly galling as the damaged tile was in the middle of a fully wrapped pallet, so had clearly been damaged before being sent out.
I expect a company selling fragile, heavy goods to have reliable packaging, quality checks, and a straightforward process for replacing damaged items. At the moment, none of that has been reflected in my experience. Instead, they say their policy is to refuse to replace or refund damaged tiles unless more than 5% of the delivery is damaged
I’m requesting immediate action to resolve this issue — specifically, a replacement or a full refund. I hope the company will address this promptly, as the current situation is unacceptable.
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
We're sorry to hear that you're disappointed with your experience.
We do feel that this review is premature, as the matter has not yet been fully investigated or resolved. At this stage, we understand that not all the tiles have been checked, so we are unable to determine the full extent of any damage.
We have already reached out to you by email to discuss this further and work towards a resolution, but we are still awaiting your response. As soon as we hear back from you and have the necessary information, we'll be happy to assess the situation and do everything we can to resolve it as quickly as possible.
We value all our customers and are committed to finding a fair resolution. We encourage you to reply to our email so we can work towards a resolution.
Linda Booth
Customer Service Manager.
Excellent service
Excellent service. Sample tiles arrived very quickly enabling us to select exactly the ones we wanted. Tiles arrived on time with good service from driver. They are excellent quality and look stunning . Customer service was 2nd to none either by email or telephone. Will highly recommend.
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you so much for your wonderful review. We’re delighted to hear that the sample tiles arrived quickly and helped you choose the perfect tiles for your project. It’s fantastic to know that your order arrived on time, that our delivery service met your expectations, and most importantly, that you’re pleased with the quality and appearance of the tiles.
Your kind words about our customer service team mean a great deal to us. Providing excellent support by phone and email is something we take great pride in, and we’re thrilled that your experience reflected this.
Thank you again for your recommendation and for choosing us. We hope you enjoy your beautiful new tiles for many years to come.
Sarah Lee
Senior Customer Service Advisor.
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