Excellent customer service from start to finish. Sophie was incredibly helpful throughout, taking the time to check stock and batches with the factory, arrange samples and keep us updated along the wa... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Samples arrived quickly, the tiles appear high quality and as described, will be getting my tiles through this company!
Amazing experience dealing with The Stone & Tile company from start to finish. It was a small project tiling my front path and chose the black and white mosaic design with a border and corners. Wo... Vis mer
Selskapet har svart
Much better choice, value and quality than the chain stores. Brilliant sample service. Easy to use website helps you to choose a selection of different tiles, including guidance on complimentary opt... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Stone Tile Company, we take pride in providing Stylish Tiles For Less! Our tile collection features an array of fresh, contemporary styles - from sleek, chic floor tiles to one-of-a-kind feature wall options. Sourced directly from top-tier manufacturers, we ensure exceptional quality without the premium price tag. Whether you're tackling a full-scale renovation or simply refreshing a single room, we've got the perfect tiles to bring your vision to life. We also have a showroom open Monday to Friday 9:00am-5:00pm to browse our tiles and make purchases. For those who prefer to shop on the weekend, you're welcome to stop by on Saturdays 9:30-1:30pm for a leisurely browse, Please note though we do not offer collections on Saturdays.
Kontaktopplysninger
Unit 4 Tungsten Park, Bardon Road, LE67 4BL, Coalville, Storbritannia
- 01530 811118
- help@stonetilecompany.co.uk
- www.stonetilecompany.co.uk
4,7
Enestående
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Quick delivery
Quick delivery, for one sample had to pay minimal amount, but shipping is free, which is great. 1 our three samples was broken, unfortunately, which made comparison more difficult, but we glued it together. Overall it's a fantastic way to check the tiles before buying as we could clearly see the print pattern.
9. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you so much for your thoughtful review! We’re delighted to hear that the fast delivery and free shipping on samples helped make the process easier.
We’re sorry that one of the samples arrived broken, although we appreciate your creativity in fixing it so you could still compare the options. It’s great to know the samples gave you a clear view of the pattern and helped with your decision.
Thank you again for sharing your experience!
Sarah Lee
Senior Customer Advisor.
Rude and very confrontational
Would never use again, based off their poor customer service. Ordered tiles advertised as sage green and was sent tiles that are grey. Tried to contact them to discuss and was spoken to rudely by their advisor. Tried to resolve the matter via email with the customer service manager, who just made matters worse, by accusing me of being confrontational and disrespectful, because I dared to try and speak to them about the tiles they’re selling that look nothing like what they advertise. They don’t care to provide a professional or helpful service, their communication is aggressive, reprimanding and very rude. I am having the tiles collected at my own cost, despite them being misadvertised and spoken to like a substandard human. Avoid at all costs, if you have an issue, you will be treated appallingly.
6. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
We're sorry to read this feedback and disappointed to hear you feel unhappy with your experience.
Following discussions with our customer service team, we clarified that the tiles supplied were the correct product ordered. The confusion related to the manufacturer's factory reference shown on the packaging differing from the retail product name used on our website, which is standard practice within the tile industry.
As with many tiles, colour tones can also appear differently depending on lighting, room surroundings and photography. For this reason, we always recommend ordering a sample prior to placing a full order.
While we appreciate that you were disappointed with the appearance of the tiles in your setting, we do not accept that you were intentionally misled. As this was not a supply error, we still offered assistance with arranging a return in line with our terms and conditions.
We always aim to communicate professionally and respectfully with all customers, and we are sorry that you remain dissatisfied.
Linda Booth
Customer Service Manager.
When things go wrong
It’s important to have good products and value for money, but for me equally as important is good customer service when things go wrong. Regrettably there were issues around stock control which left a shortfall on my order. A workaround was attempted, but wasn’t suitable and there was an offer of collection and a full refund. I chose to work with the tiles I had and was refunded for those that didn’t workout. It was a difficult few weeks trying to resolve, but ultimately it was.
24. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you for taking the time to leave such a detailed review. We’re very sorry that your experience wasn’t as smooth as it should have been, particularly with the stock issue and the inconvenience it caused over those few weeks. That’s certainly not the standard we aim to deliver.
That said, we’re really pleased to hear that our customer service team was able to support you and work towards a resolution, and that you were satisfied with how things were handled in the end. Your feedback is genuinely appreciated, as it helps us identify where we need to improve and ensure a better experience for our customers in the future.
Thank you again for your patience and understanding.
Sarah Lee
Senior Customer Service Advisor.
Beautiful tiles
Beautiful tiles , so so pleased with the finished look
21. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you so much for your kind words! We’re delighted to hear you’re pleased with the finished look -it means a lot to us.
Sarah Lee
Senior Customer Service Advisor.
Lovely colours and good quality
Lovely colours and good quality
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you! We’re really glad you loved the colours and qualit-your feedback means a lot to us 😊
Sarah Lee
Senior Customer Service Advisor.
Svar fra The Stone & Tile Company
Thank you for your feedback! We're glad you liked the samples and hope they helped you choose the perfect tiles. If you need any further assistance, we're always here to help! 😊
Sarah Lee
Senior Customer Service Advisor.
Beautiful coloured tiles
Beautiful coloured tiles, very quick delivery! Very happy with the service
14. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you for your lovely review! We're so glad you’re happy with the beautiful coloured tiles and the quick delivery. We really appreciate your feedback.
Sarah Lee
Senior Customer Service Advisor.
I ordered a tile sample which arrived…
I ordered a tile sample which arrived very quickly and actually looked the same as on the website. Will definitely be ordering my tiles from here
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you for your kind feedback! We’re glad the tile sample arrived quickly and matched what you saw on the website. We look forward to helping you with your full tile order soon! 😊
Sarah Lee
Senior Customer Service Advisor.
Cancelled my free delivery and asked me to pay
I made an order for bathroom tiles and when I entered my address, it gave me free delivery. They then rang me to say this was incorrect and I have to pay £69 for premium delivery. The lady said on the phone that it is in their terms and conditions for delivery but I didn’t read that. It’s unfair to call a customer asking them to pay more due to a fault on their ordering system. I cancelled my order as I don’t trust this company at all now
Update
After the reply, I have a few points. It is not down to the customer to check the asterisk on your terms and conditions, at the end of the day, you have the obligation to ensure your ordering system is present and correct. It is not. You did offer me a discount, but I would never pay for something extra over the phone (scams). I don’t think it is acceptable for a company to backtrack on an agreement set by their ordering contract when I submitted my payment. This company is not trustworthy and would still avoid at all costs. I have since bought tiles from a reputable company which cost more but have the confidence that they won’t call me to pay more and have a nicer customer service
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you for taking the time to leave your feedback, and we are sorry to hear that you feel you can no longer trust us - that is never the outcome we want for any of our customers.
We do want to take the opportunity to provide some clarity for anyone reading this review. All relevant delivery information, including the terms and conditions applicable to our delivery charges, is made available on our website. As you acknowledged, this information was not reviewed prior to placing your order. We would also like to point out that the free delivery banner on our website does carry an asterisk, which is a standard indicator that further terms and conditions apply - we would encourage all customers to follow this through before completing a purchase.
We also feel it is important to note that, upon contacting you, we did offer a 50% reduction on the delivery charge as a gesture of goodwill, which would have been sent via a payment link as we never take payments overe the phone - something which was not mentioned in your review. We felt this demonstrated a genuine effort on our part to find a fair resolution.
We are sorry the experience did not meet your expectations and wish you all the best in finding what you need elsewhere. Should you ever wish to discuss this further, our team remains happy to help.
Sarah Lee
Senior Customer Service Advisor.
Tiles arrived very fast
Tiles arrived very fast - good quality samples and shall be making an order.
28. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you for your feedback! We’re glad the samples arrived quickly and that you’re happy with the quality. We look forward to helping you with your order.
Sarah Lee
Senior Customer Service Advisor.
Sample tile order
Quick delivery and well packaged. Good communication throughout - will definitely be ordering my bathroom tiles from this company.
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you for your lovely feedback! We’re glad you were happy with the quick delivery, packaging, and communication. We look forward to helping you with your bathroom tiles when you’re ready to order.
Sarah Lee
Senior Customer Service Advisor.
A great first impression
The samples ordered arrived the very next day. Impressively there was no charge for the samples or delivery. The samples were also a good size and were packaged very well.
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you so much for your kind feedback! We’re really glad to hear that your samples arrived quickly and that you were happy with both the size and the packaging. It’s great to know the free samples and delivery made a good impression too. We appreciate you taking the time to share your experience. If you have any questions or need any help choosing the right option, we’re always here to help.
Sarah Lee
Senior Customer Service Advisor.
Fast sample delivery
Speedy delivery on the sample ready for me to now place my order of the Provence Ivory for my hallway and kitchen area. Sample confirmed it’s exactly the flooring iv been looking for, Thank you!
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you so much for your lovely review 🤍
We’re so pleased your Provence Ivory sample arrived quickly and that it’s exactly what you were looking for – it’s such a beautiful choice for hallways and kitchens, and we’re sure it will look fantastic in your space.
If you need any help with quantities, layout advice or placing your order, our team is always here to help.
We can’t wait to see your finished project!
Tile sample came very quickly and was a…
Tile sample came very quickly and was a decent size to be able to match paint to. Will definitely be ordering for our renovation.
1. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you for your kind feedback! We’re glad the tile sample arrived quickly and that the size helped with matching your paint. We look forward to helping with your renovation order when you’re ready.
Sarah Lee
Senior Customer Service Advisor.
Great choice of tiles and samples…
Great choice of tiles and samples arrived quickly
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you for the great feedback! We’re glad you liked the tile selection and that your samples arrived quickly.
Sarah Lee
Senior Customer Service Advisor.
Svar fra The Stone & Tile Company
Thank you for your feedback! We’re glad you’re happy with the quality of the tiles.
Sarah Lee
Senior Customer Advisor.
Good communication and prompt delivery
The sample arrived very promptly and was well protected in the packaging.
I am happy with the quality of it and will be ordering it for my kitchen walls.
25. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you for your lovely feedback! We’re glad the sample arrived quickly, well packaged, and that you’re happy with the quality. We look forward to helping you with your project.
Sarah Lee
Senior Customer Service Advisor.
Quick delivery of samples
Quick delivery of samples, easy to use website.
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you so much for the kind words! We're thrilled the delivery was speedy and you're finding the website a breeze to navigate. Hope you love the samples! 😊
Sarah Lee
Senior Customer Service Advisor.
Requested some tile cut samples was…
Requested some tile cut samples was received despatched and received in 2 days. Very impressed tiles look good quality just about to place a full order now!!
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you so much for your kind review! We’re really glad to hear that your tile cut samples arrived quickly and that you’re happy with the quality. We aim to get samples out as fast as possible so you can make your decision with confidence.
It’s great to hear you’re getting ready to place your full order-if you need any help choosing quantities or have any questions before ordering, we’re always happy to help.
Sarah Lee
Senior Customer Service Advisor.
Super quick delivery and lovely samples
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Stone & Tile Company
Thank you so much! We're really glad you loved the samples and that the delivery was quick. 😊
Sarah Lee
Senior Customer Service Advisor.
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