Starfury Conventions Anmeldelser 

Disgraceful response to a Family Asking for Accessibility Help

I am updating my review because the response I have now received from Starfury Conventions is, in my opinion, far more concerning than the original lack of communication.

My original enquiry concerned my elderly mother, who is living with Alzheimer’s and has been a Stargate fan for many years. We wanted to fulfil a long-standing promise to take her to a Stargate convention and contacted Starfury to see whether there was anything they could do to help us attend.

Their response included this extraordinary sentence:

“Given your comments on TrustPilot, are you honestly still expecting us to help you?”

I find those words disgraceful.

Yes, I left a negative Trustpilot review. That review described our experience and explained why this mattered so much to our family. Leaving an honest review should never result in a customer being spoken to as though they have somehow forfeited the right to ask for assistance.

Starfury also stated that we contacted them after tickets had gone off sale. If no tickets could possibly be made available, they could simply have said so. “Unfortunately, the event is sold out and we are unable to accommodate your request.” That would have been disappointing, but perfectly understandable.

Instead, they chose to bring up my Trustpilot review and ask whether I “honestly” still expected them to help us.

That is the part I find particularly troubling.

This was an enquiry involving an elderly woman with Alzheimer’s. We were not demanding that rules be broken. We were asking whether anything could be done because this could be one of the last opportunities our family has to give my mother an experience connected to something she has loved for many years.

Companies are entitled to defend themselves against criticism. They are entitled to explain their policies and correct anything they believe is inaccurate. But customers are equally entitled to leave honest reviews without being made to feel that doing so may influence whether they subsequently receive assistance.

The convention had not even taken place when this exchange occurred. There was still an opportunity to respond with kindness, professionalism and perhaps suggest an alternative, even if tickets genuinely could not be provided.

Instead, this is the response we received:

“Given your comments on TrustPilot, are you honestly still expecting us to help you?”

I think that sentence tells prospective customers a great deal about the attitude we encountered.

For an organisation built around a fan community, I expected considerably more compassion and professionalism, particularly when dealing with an elderly disabled fan and her family.

What should have been an exciting opportunity to create a precious memory for my mother has instead become an upsetting and deeply disappointing experience.

Starfury, you could simply have said no. There was absolutely no need to speak to us like this.

I am extremely disappointed with Starfury Conventions and the way our enquiry regarding the Stargate convention this coming weekend in birmingham has been handled.

this is the previous review:

My mother has been a big Stargate fan for many years, and we had always promised that one day we would take her to a convention. She is now elderly and living with Alzheimer’s, and we finally had the opportunity to make this happen for her.

We contacted Starfury in advance to explain her circumstances and ask about arrangements that would allow her to attend. Unfortunately, despite waiting and hoping for a response, we never received one. We kept waiting because we genuinely believed someone would eventually get back to us, and now tickets are no longer being sold.

This is particularly upsetting because my mother is due to undergo surgery soon. Given her age and health, we simply do not know how many more opportunities like this she will have. This weekend could have been a very special memory for her and for our family.

I understand that conventions are businesses and have costs to cover, but fan conventions should also be about community, bringing people together and giving fans the opportunity to experience something meaningful. They should not feel as though everything revolves around making money for organisers or appearances.

For an elderly fan with Alzheimer’s, this wasn’t simply about attending another event. It was about giving her the chance to reconnect with something she loved and creating a precious family memory while we still can.

I sincerely hope Starfury will think about how enquiries involving elderly and disabled fans are handled in the future. Sometimes a simple reply can mean far more to a family than the person answering the email may realise.

I traveled all the way from other country for this event, only for it to be cancelled just two days before it was supposed to happen. Just four days before, you were urging people to buy tickets quickly because they were close to selling out. I paid in a foreign currency, I'm losing about 10% on the refund due to exchange rates—I'm probably out around 50 pounds in total. This is the worst. I wish you had processed the refunds much sooner.After I complained about all of this, I got blocked from the community Facebook page. I haven't even received my full refund yet, but you sure are fast when it comes to blocking people!

28 Aug still no refunded

Book at your own peril.

My wife and I had been to two previous Starfury Events and had a good time. Staff were hit and miss, with most being friendly but others rude.

We had booked for the Starfury Invasion event for this year. It was obvious that there were issues leading up to the event, with the late announcement of guests and late release of the hotel booking link.

The organiser cancelled the event two days prior to it being scheduled, after admitting that there had been issues for weeks.

Refunds were promised to start the next week. Long story short, we only received our after contacting the bank. People asking for an update on refunds, us included, were blocked from the Facebook group. To date, six weeks later, people are still saying they are waiting for refunds.

If you choose to attend an event run by Starfury, make sure to book hotels / parking with the cancellation option.

Personally, we are never going to another Starfury run event.

Simply scandalous!
Last year I bought the gold ticket for the "modest" sum of 320 euros for Lux4, of which there was still no certainty for the guests.
In June 2026, we were told that it will be moved and that everything will be communicated via mail within a week, no mail arrived, and after two months, me and other people wrote on a post with a different topic, because they didn't respond to the Lux4 post, and they deleted all our comments without giving us any response, we rewrote them again and in addition to deleting them, again, they also blocked us.
Do you block a customer who paid you 320 euros? A customer waiting for news that he'll never see because you blocked him?
I wrote in a mail that I wanted my ticket to be refunded, because such behaviour is unacceptable, and I was told that I was rude and hostile, the same motivation given to others.
I see these comments that "dear" Sean has made worse... scandalous and outraged treating people like this

I attended Highlanders 9 this weekend, and what a weekend it's been! This is my 7th Highlanders event and each and every one of them has been amazing. The staff are very friendly and welcoming and the line up of guests superb. Looking forward to H10 next year!

I've been attending Starfury events since 2013 and have had some of the best times ever at them. I made alot of fabulous new friends not just attendees but staff aswell. So much so, I don't just attend to meet the guests that they've booked. The weekends are always run very well with many volunteers helping out. Staff are approachable and friendly and Starfury have a great accessibility service to help those that need it. It's a very inclusive environment. My most recent event was Warp 2 and I now cannot wait for Warp 3!

Been to many starfury events over many years in both London Birmingham and I think one in Blackpool once, staff are 10 out of 10, Sean Harry is always there sharply dressed keeping the show running, great dynamic of pay for your ticket and standard guest sign for free bonus guest are free with a gold ticket. Free Q&A talks which are brilliant. Keep up the good events

I am shocked with the very poor treatment of attendee's of the event company. Starfury should hold their heads in shame!

I attended Warp 2 this year, my GF gave an honest 1 star review she got bullied by the staff for it and they allowed other attendee to join in!

The treatment she got was out of order and now Starfury have shafted others. I hope you get sued or something now!

I had previously attended an event last year which was okay (the best part was the people) most of the event we were sat with nothing to do, waiting for the next panel to start.
Another criticism I had during the event were the staff, they were shouting constantly, were not helpful if you asked a question and were generally rude, I witnessed a staff member have a very aggressive attitude towards my friend over their badge not being visible when it was pinned to their clothing, yet I was still rummaging for mine in my bag.
Not to mention the anxiety I had during panels over how they staff would act if someone had their phone out (I understand no filming) but I needed my phone to check my glucose levels, I felt I had to be cautious as I'd heard things about other people being kicked out of the convention for the same reason.
For the most part I did enjoy myself so during the last event such as the parties and they cosplay competition, as well as meeting guests and having photos with them.
Sean encouraged people to buy tickets for the next one as he'd been trying to get a big actor and as it would have been my birthday during the next one I decided to treat myself..

Cut to this year.

After months of no news and little to no guests announced the event was postponed so me and others wanted a refund. Several emails were sent with no reply. Eventually after going on the Facebook page to get a response we received promises that refunds would be issued to us. Would repeatedly tell us that refunds would be issued the following week but received nothing. During this period a new date was announced. Had to do a chargeback via my bank for a refund.
On top of this, the behaviour I witnessed towards my friend was vile, claiming she was being "nasty" after calmly asking when she'd receive a refund and even threatened to not give her one because of this, then the person emailing claimed they were not Sean saying he doesn't deal with emails..yet the tone and grammar was the exact same when he had replied elsewhere.
Comments and posts are also deleted if you tried to criticise anything or help other people who are struggling with getting refunds.

Do not give them your money, you'll have to fight to get it back and be met with constant lies.

My daughter got accused by sean of something she hadn't done a few years ago, he kicked her off the site. Terrible experience and very nasty.

Finally obtained a refund through a chargeback after months of ignored communication, broken promises, and misleading information. To anyone currently dealing with the same situation I experienced, I understand how stressful and frustrating it can be. You're not alone, and I hope sharing my experience helps others navigate it.

I was repeatedly told that my refund was being processed, yet no refund arrived. Several weeks later, I contacted Sean again and was told once more that the refund was being processed "today". Despite being told multiple times that action had been taken, nothing actually happened until I involved my bank.

Sean explicitly stated, "We will offer you a full refund if you can't make the new dates," but that promise was never honoured. I was given references to a 28-day response and refund policy, yet those timescales were not followed. I waited well beyond the stated timeframe before pursuing a chargeback. The fact this is happening to so many people is absolutely appalling.

The communication throughout was vague and inconsistent. Instead of receiving clear updates or an apology for the inconvenience, I was met with defensive and insulting responses such as "nasty", "rude", and "aggressive" when I challenged the situation. At no point did I insult or attack anyone; I simply wanted answers regarding my refund.

I was also disappointed to see criticism dismissed as "attacks" while negative comments and refund-related discussions were removed from social media. I was even threatened with having my refund withheld and contest my actions simply because I spoke up and shared my opinion.

Despite claiming that he doesn't handle emails or refunds, he signed one of the emails and has publicly stated on FB that he is processing refunds.

Based on my experience, I would strongly advise anyone experiencing similar issues to contact their bank and explore the chargeback process rather than relying solely on promises, I wouldn't trust him at all.

Sean Harry – I would recommend improving on both your poor customer service and communication practices. Integrity, kindness and honesty costs nothing, but losing a customer's trust costs everything.

I'm sharing my experience so others can make an informed decision before booking. Will not be going again or recommending to anyone.

Do not buy tickets from this company.
I am having problems getting a refund for a event.
I wished id have looked at some reviews beforehand then i would not have used my well earned money to put into the hands of this company.
Im looking into how i can get my money back at my building society. .
They say to me i will have a refund but its always false promises.

If I could leave less that 1 review then I would.

I spent over a month attempting to communicate with them and finally resulted in going on FB to try and get help from Sean Harry, hoping he would understand and talk however I received a different reason every comment and I came away more frustrated each time. Sean said he's not responsible so I asked who is and received no response.

I left another message asking for contact details and received a a bunch of abuse from the group he is admin for, a few agreed with me but the rest did not, so I turned off commenting. Unfortunately Sean turned it back on saying if I turned off commenting it would be deleted and I would be removed from the group "Wayne style" so I deleted the post and left the group. I had tried to talk to him but he wasn't interested in helping.

I left a review and finally he emailed me, saying I was rude and abusive and my review was a personal attack on him, I suppose as the owner of the company......

His final response in the email was this statement

" I had planned to do so, but based on your behaviour today, I have decided against doing so, and it will not be in my best interest to give a refund in this case"

Making this a very personal attack not only on myself but my sister

Awful company and attitude.
Event had been rearranged. I couldn’t attended and was waiting for refunds for months.
Emailed, left Facebook messages and had no reply.
This company is not trustworthy and sadly the Facebook groups are just full of sheeple who bleat the same rubbish and suck up to Sean Harry because they are so desperate to meet the celebrities.
Anyone who questions the right to prompt refunds gets banned.
Pathetic

I have been to two Starfury conventions so far, Warp 1 and 2, and found them to be the most fun, laid back and entertaining cons I’ve been to in years.

The staff are so friendly and helpful, and supportive with any issue, e.g. with questions / worries about missing autos or photos.

The guest line up was great, they clearly had a lot of fun - some specifically called out Warp 2 had been one of the best cons with the greatest attendees and questions they’d seen.

A fun theme disco was held each night for the party people and for me, I signed up for a few of the fan meets (extra cost) which gave a closer insight into some of the guests.

Would gladly go to another event (hope there’s a Warp 3 please) and would definitely recommend to any fan.

Having attended both Warp 1 and now Starfury Warp 2, I can honestly say these events are something special. I attended with my wife and our two very keen Trek children (9 and 11), and all four of us had a fantastic time.

One thing Starfury does exceptionally well is the scheduling. The timings between talks, photos, and autographs were really thoughtfully planned, so it never felt like you had to choose between experiences or sprint around like a redshirt on an away mission. We still managed to attend most of the talks while enjoying the autograph and photo sessions properly.

The event struck a really nice balance as well - clearly designed for fans first, but still very welcoming and comfortable to attend with children. (or babies, as some did! :) ).

The hotel itself is a brilliant venue choice for this type of event; compact enough that everything feels close together, with the bar and social areas always nearby, which really helps the atmosphere feel friendly and relaxed. We stayed in slightly cheaper hotel a short walk away from the main event one.

What really stands out at Starfury though is the community feel. The staff were incredibly friendly throughout, and I particularly love how they encourage guests to get involved and spend a little time helping as part of the team. It creates a much more social and welcoming atmosphere rather than just feeling like a commercial convention.

Communication throughout the lead-up and during the event was also excellent. As plans evolved, updates were always clear and reassuring, which makes a huge difference when attending with family.

Safe to say me and the kids are already eagerly awaiting Warp 3. :)

Had high hopes but I found the experience draining. It’s a weird set up. I’m used to being able to get autographs whenever you like as long as they are at the table. This is split half one day, half the next. That room is small and it gets hot, you can easily be stood in there for close to 2 hours which even for able bodied people could be difficult. They do have a buddy system though so if you flag it up with a staff member then you can sit at the back. The down side is more alone time and you miss out on the queue conversation which is the only time a stranger/friend you haven’t met yet will actually speak to you.

You do get free entry to talks and ceremonies which is nice. I found the panels just lacked something? William Shatner comes to mind. Maybe it’s a case of you get what you put into it?

I’m disabled so really struggled and I’m really not a people person. There wasn’t a whole lot of seating outside the panel area. So it was a case of use it or lose it. I didn’t know anyone and it seemed if you didn’t go in a pre-established group then you got left alone. So really with the talks being boring and not knowing anyone it was isolating, you felt left out. It would have been nice to see other bits about to do. I was of a mixed opinion on the event myself felt it lacked something. A master of ceremonies would probably be helpful in the future to help steer talks because yes they were 😴

What I did find distasteful actually occurred after the event? Someone left a negative review and I agree with a good portion of what was said but rather than the company just quietly acknowledge it they took to their Facebook event page where then the individual was called out for having an opinion? The shock, horror of it, like 1 person out of 500 so attendees didn’t like the event. but that behaviour just sealed it for me. This company allowed its event platform and core fan base to essentially go to town like a band of rabid dogs because someone didn’t like the event. Everyone is entitled to an opinion. Them using a platform in that way or allowing others to hijack it tells me everything I need to know?

So post a negative review at your peril? Because they will use their platform to drag you and apparently kids through the mud. From what I saw most children were well behaved, quiet and had their own entertainment in the form of tablets or phones.

A great weekend at an 'old school' type residential convention. Great atmosphere, great guests, and the people attending just make it a joy. The organisers worked tirelessly to put on an amazing weekend. Sign me up to the next one.

Great Events. I've only had the chance to partecipate at One Vampire Ball and the recent Warp 2, but given the possibility, I'd definitely come to another event by Starfury. Staff and guests have been great and it's been lots of fun. Kudos to Sean and the entire Starfury family.

Attended both warp 2 and warp 1.
Love both weekends, you get so much value for your money compaired to other trek conventions. I like the old school hotel con vibe.
The staff and volunteers are all super helpful, the photo shoots and autographs are so well organised. The friday night meet and greets for gold ticket is a great op to meet the others and get to know other attendes. Went with some friends and made a dozen new friends.
I really hope we get a warp 3!