Stanley Tools Anmeldelser 

Bought a block plane and larger plane on Amazon. Expected alot more. The sole plates were so rough. Looked like they had been scabbled if I didn't know better I would have thought they were copies. Will never buy Stanley tools again if this is the quality they are doing.

I bought a Stanley Fatmax cordless strimmer as a replacement for my old petrol one initially I was pleased with it but now after using it several times the vibration from the tool means you can't feel your hands after 15 mins of use I have even bought anti vibration gloves but they are if little help My advice don't bother also there was a free second battery offer that Stanley wouldn't honour

Ik heb pas een fatmax multi-tacker en een STANLEY TRE650 Elektrische Nagelpistool - Kabellengte 2.40m gekocht. Wat een waardeloze troep! Constant weigeren deze apparaten. Nietjes en spijkers blijven vast zitten. En of verdwijnen onder de met veer aangeduwde vuller. Ik hoef geen garantie of een andere oplossing maar ik wil en kan die bende niet meer gebruiken. Wat stanley aanbied is adressen van dealers.

Worst customer service, bad products that don't last. Fat Max utility knife broke after 6 months Fat Max chisels handles come loose after a couple of months use. Avoid their are far better tools available now. Trading on the Stanley name not the Stanley Quality.

Purchased fatmax strimmer on 26 7 22 ,took me till today 15 8 22 to register it. Can't stanley tools make registering goods even harder so people just give up,?

Poor customer serivce, you have a product and after time they discontinue and don't sell parts for them, you are buggered in saucing else were or replace the tool, rather buy other makes and at leat it will not here your pocket, cheaper or not well known brands are becoming better than these big firm they look after to also and great customer serovce but not this firm, stanley customer serivce knowledge is limited

I received a Stanley Fat Max jump box , model PPIDCS as a Christmas gift in 2021, used it once to air up a low tire and now 8 months later it won’t take a charge…..JUNK.. I’ll never buy another Stanley product again !!

Diabolical customer service. I have two Stanley FatMax Pro-Stack Mobile Storage boxes both with the same design fault in that it will not clip to the box above unless you sit on it. It is a design/ tooling issue yet Stanley clearly cant be bothered and fob you off with pointless emails through there ticket system. Despite having provided a copy of my receipt with my full billing address I was asked for it again and then finally got this response. ......

We're sorry to hear of your experience, however we are unable to assess Stanley FatMax Pro-Stack and would not be able to comment on particular situations of these products will be dependent on a number of factors of which we would have no way of validating. Some examples of this would be the level of usage, how the item is stored, etc. Furthermore, as this is with in the warranty. The next best option we would advise would be to have the product further assessed and repaired by any of our service centres.

Please contact our warranty team Tool-Cal UK at 01785 716206 or email them at XXXXX or may also place your warranty claim to this link: XXXXX

For further enquiries, please do not hesitate to contact us again. Thank you for your continued support........

So where they state 'Some examples of this would be the level of usage, how the item is stored, etc'.... does this have special storage requirements, perhaps it requires its own bed, aircon, perhaps a bed time drink. Is it not made for builders & other trades etc to take around and use on building sites etc. Neither of mine have been anywhere near a building site.

I also fail to understand why they asked for my address in one of the emails when they had no intention of dealing with my issue.

I then sent an email to the email addy they gave me and it bounced back.

It says it all

I ordered two stackable green cups from Stanley and received two red travel mugs.

They have refused all attempts to contact them to arrange an exchange; I am forced to conclude that it is their policy to ship random garbage from their warehouse and run away with the customer's money.

Tried to get a carburettor adjustment tool for an STR 4 in 1, 2 stroke petrol engine. Asked Stanley for help. Their service was useless. Still no further forward. They don't even make they product! They're made under licence by someone else. I've been going around in circles for weeks now. Tried one of Stanley's service centre's who said "we'd just stick something in there"!
Would've been no stars if that was an option

Bought the Stanley Fatmax lawnmower and for a £400 lawnmower incredibly disappointed. It won't start, checked the batteries, the key, everything and no luck. I thought Stanley used to be reliable!?

Mijn fatmax reciprozaag ging kapot na enkele jaren van gebruik.
Dus ik bestel een nieuwe fatmax reciprozaag die komt de volgende dag binnen en wat denk je passen de oude accu's niet meer op die nieuwe fatmax serie ik heb nog fatmax gereedschap dat werkt op de oude accu's zou ik alleen voor deze reciprozaag weer andere accu's moeten gaan kopen, echt niet.
Heb de fatmax reciprozaag retour gezonden ik stap over op een ander merk!!!!!

Purchased a FatMax mower cost £400.00, charged the batteries, slotted them in, inserted the key and then......nothing tried a number of times, still nothing. Taking in back to Homebase first thing in the morning. Will not be accepting a Stanley replacement, don’t waste your time with this product.

I purchased a TL1KPLS rechargeable flash light it worked for 2 months after that it never held a charge -- Call Customer Service with in ten seconds she said throw it away no warranty it is no longer being made -- she was rude told me she has understood warranty since she was a little girl therefore I should to -- I ask to speak to a manager she said she was the manager. She told me to do what ever I wanted with the flashlight-- This company make Craftsman, Stanley, Black & Decker -- They are horrible -- I purchased this light for emergencies so I could recharge in a car or to a battery back up paid over $70.00 -- And this company gave me LIP SERVICES AND THEY SENT THE MESSAGE TO ME THAT I WAS STUPID THAT I PUT MY FAITH IN A ONCE PROUD LEGACY BRAND.

Bought a Stanley Fatmax knife model no: 010778 this has a small red button on the side used to change the blade, This button snapped into two pieces after four months of light use which renders the knife useless,
Contacted Stanley online to try get a replacement part and was told they don’t make spare parts for these knives ?
Would not recommend these at all…!

Bought a Fatmax V20 drill thinking it might be a good brand. It was a big mistake, chuck is sloppy from new, chuck doesn't hold the drill bit firmly. The cheap Ozito was far better.

Not only do they use Reevoo for their websites review system, with Reevoo basically being a complete scam with no appeals system if reviews get removed, but many of their products seem to have design flaws, that people comment on in their reviews, and the company never replies to them or fixes the issues. Their TP profile not being claimed and these other complaints being ignored just shows the type of company they are - one to avoid.

These look good in the adverts and I liked the very long handles too so I bought a pair. On the first use (½" green conifer branches) the cutting blade twisted across the lower hooked blade. I didn't know, applied pressure and when the handles didn't move I realised something wasn't right. The cutting blade edge is now folded over, there is a corresponding nick in the lower hooked blade and they don't cut completely through the branches. They are unbelievably flimsy, I can actually twist the open blades enough with a thumb and forefinger that they start to overlap each other. There is flex in the handles too. Not fit for purpose and a waste of my time and money - sorry but I couldn't in all honesty recommend these.

I have a rarely used but well maintained stanley generator in need of repair. I've contacted Stanley by phone and been given contact details for TPE (supplier of the generator to Stanley). The phone number I was given is disconnected. The number I was given is the correct number listed on their website. I used the contact form on their website to contact them and have not had a response, it has been weeks. I called Stanley customer service again (sounded like a call centre in asia) with my issue and been told that it's a licensed product so there is nothing further they can do to help me and it's just my bad luck. Asked to speak to a manager or be contacted back with any kind of support and was told that there was nothing they could do and that i would not hear from anybody. Retail on the generator is $2500. Never Stanley ever again.

Terrible customer service. Thought I’d try the fat max range on the circular saw as it came with a free battery. Bought and registered everything on website - 3 months later still no free battery even though nearly 20 days ago they agreed to honor the battery still nothing received. Was hanging on to buy their angle grinder (to use my free battery with it) but such an absolute farce trying to get them to give me any updated information on when my promised battery will arrive I’ll go back to using previous brands.
Shocking customer service from a company I thought had a good reputation in the tool trade.
Shameful, really annoyed to be messed about so much. Spend your hard on cash on a brand that looks after you and wants repeat business.